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Window 7, freezes and shuts down unexpectedly.

Discussion in 'Windows 7' started by Aliena, Mar 8, 2012.

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  1. Aliena

    Aliena Thread Starter

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    I have a dell computer,window 7. it shuts down by itself when i'm browsing the web or any other thing, it takes very very long to start up and sometime it don't go to the welcome screen, it gets blue screen instead and freeze, it also freezes when i'm browsing. I don't know what to do. the last 2 times i took it to a computer technician to fix it, he delete all my files on my computer completely. but the problem was fix. not taking it to him again. i need someone here to help me please.:confused:
     
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  3. black-wolf

    black-wolf

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    Please post your computer specs. Dell (model #)
     
  4. backhost

    backhost

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    post your computer sepcs and model # this could help us our more. It could range from a wide amount o things. do you keep your pc always on it may be overheating.
     
  5. slickbone

    slickbone

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    Aliena,

    My suggestion would be to completely re-install your operating system and erase everything. Your computer may have come with the insallation dics or if not you can create them in Windows 7. Your computer should have come with instructions on how to do this. When you insert the cd, you need to select the option to completely ease everything and re-install to factory default.

    This should solve the problem
     
  6. black-wolf

    black-wolf

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    That should be done before you have problems. You are most likely just going create a recovery disk with the same problem.
     
  7. rbdaves

    rbdaves

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    I agree with slickbone on erasing your HD and reinstalling everything. Depending on what computer you have and whether or not you have a Windows CD, your options differ. If you have one of those computers that comes with a "recovery" disk slap the disk in, start it up and follow the directions. If you have a Microsoft Windows installation disk, put it in, start it up, choose "repair" and get into the command prompt screen where you enter "format c:" without the quotes. You'll get some caution messages and you will need to confirm that you want to format. After that is over, you can re-install windows and all your software and settings. It's time consuming, but worth it. Your computer will run faster until it gets jugged up again down the road.
     
  8. Aliena

    Aliena Thread Starter

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    I don't know what is the model number, sorry.I don't know much when it comes to the cpu. But the technician did install a asrock motherboard when i had a problem before.
     
  9. Aliena

    Aliena Thread Starter

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    @ Rbdaves, thats what the technician did the last two times when my pc was not working/ working good. and i lost some very important files, files that i can never ever get back. is there any other way to get it fix? please
     
  10. pyritechips

    pyritechips Gone but Never Forgotten

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    To all involved win this thread:

    Reinstalling the operating system is the last resort, not the first one. Unless you are proficient in troubleshooting and repairing computers I strongly advise against offering unnecessary or harmful advice.
     
  11. slickbone

    slickbone

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    pyritechips: Yes very true that re-insalling your computer to factory settings is the very last option. However one has to question the severity of the inital problem. The problem sounds pretty difficult to solve without erasing and re-installing everything. Its could take a very long to time to solve it that way.

    I've formatted my hd and re-installed windows xp on my old laptop many times over the last 4 years and till to date hasn't caused me any issues in carrying out this method. My post was only a suggestion to help that was all.
     
  12. black-wolf

    black-wolf

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    Aliena
    I suggest that you close this thread and start another in hardware. We are going to need more info on your system to help you. If you get started there we can help you determine what is in your computer.
     
  13. Aliena

    Aliena Thread Starter

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    Thank u all for you suggestions. My cpu is overheating, thats what caused the unexpected shutting down etc. Got to get a new fan for cpu. thank u again.
     
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