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Window Explorer crashes and lags due to possibly corrupt file

Discussion in 'Windows 7' started by jungegift, Feb 3, 2013.

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  1. jungegift

    jungegift Thread Starter

    May 9, 2011

    I've been having some frustrating issues with Windows Explorer (on Windows 7), and I've pinpointed the cause to one stubborn wmv file on my external hard drive. Whenever Explorer accesses the location of this wmv file (unfortunately the root directory), the green bar at the top starts slowly running, presumably trying to load the thumbnail of that wmv file. This wreaks havoc everywhere, as any other folders I navigate to then have missing thumbnails that will not load... and when I go to "Computer", it's completely empty and the green bar atop runs indefinitely, but never makes any progress... only heating my computer frustratingly. Furthermore, when I restart explorer, the error "the remove procedure call failed" shows. Logging off or pressing Ctrl+N in explorer have provided temporary solutions so far.

    When I try to delete, move, or rename this wmv file, Explorer just freezes altogether. Is this file corrupt? What can I do about this file? I'd preferably like to save somewhere else before deleting it.
  2. Lance1


    Aug 4, 2003
    Hello jungegift and Welcome to TSG!

    Try booting to Safe Mode and accessing the remote drive. Do you have the same issue?
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