charging01
Thread Starter
- Joined
- Oct 2, 2008
- Messages
- 7
I am using a computer with Window XP SP3 and have suddenly had trouble opening my word files in my documents. An error message comes up with microsoft office word that says the command cannot be preformed because a dialog box is open. Click OK and then close open dialog boxes to contine. Behind this error message is a window installer box that says preparing to install. On the left of the screen is a document recovery box. It says to save the files you want to keep. I click OK on the error message, the window installer box stays up for a second and then it all closes. Sometimes it goes back to my documents and sometimes it goes to another screen with microsoft office 2003 asking for the user info. I didn't set up my computer and don't have the cd or product key for the office 2003. All of this started right after the SP3 was installed so I'm not sure if that is a factor or not. Any help would be great. I am pretty new to everything. Thanks so much.
Cheryl
Cheryl