Window XP upgrade, can't install Norton antivirus 2004

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MG_ICE

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Jul 1, 2005
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HELP!!! I installed Window XP upgrade and didn't realize that it would disable my Norton antivirus 2004. After installation, Windows informed me that Norton would have to be reinstalled. I tried reinstalling it, but couldn't until the disabled one was uninstalled. When I tried to uninstall it, there were some files that the uninstall program couldn't find, so the uninstall failed. I need to know how I can get the disabled one off my system so that I can reinstall Norton again. Any help for me?


Hi MG_ICE,

Symantec have a removal utility with instructions you can use here..................

http://service1.symantec.com/SUPPOR...=&osv=&osv_lvl=

Hi, Kitch!
I followed the insturctions to the letter and it worked. Antivirus is uninstalled. But now, when I try to install Norton antivirus 2004 from the disk, I get a screen that says "Windows has detected a previous failed installation and requires you to restart your computer. Restart and then continue with the installation." I restart the computer and try again, but the same screen comes up every time and I can't load it. Should I try to reload Windows XP? Any more suggestions? Thanks!
MG_ICE
 
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