Windows 10 Acer Spin have to hard reboot on screen dim

i3rock

Thread Starter
Joined
May 6, 2021
Messages
3
Hey everyone

So title is the basic of it but its more specific than that.
The issue is when the laptop is in a state of idle such as used as a media server like PLEX or sitting on the desktop with no music playing (Which is this laptops predominant uses)

If set to screen dim I can resume normally if it is doing something but otherwise most of the time requires me to hold down the power button and reboot everytime

It will wake in and out of sleep and dim mode manually.

Lots of Event Viewer activity but not really sure what im looking for

Warning 7/05/2021 2:18:26 pm DistributedCOM 10016 None

Warning 6/05/2021 6:29:49 pm WHEA-Logger 17 None
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:pCI\VEN_8086&DEV_9D15&SUBSYS_120D1025&REV_F1
Secondary Device Name:

Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 6/05/2021 3:49:32 pm
Event ID: 219
Task Category: (212)
Level: Warning
Keywords:
User: SYSTEM
Computer: DESKTOP-BQMUHD5
Description:
The driver \Driver\WudfRd failed to load for the device USB\VID_04F3&PID_0C03\5&21293922&0&9.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>212</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-05-06T03:49:32.9307372Z" />
<EventRecordID>28339</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="300" />
<Channel>System</Channel>
<Computer>DESKTOP-BQMUHD5</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriverNameLength">36</Data>
<Data Name="DriverName">USB\VID_04F3&amp;PID_0C03\5&amp;21293922&amp;0&amp;9</Data>
<Data Name="Status">3221226341</Data>
<Data Name="FailureNameLength">14</Data>
<Data Name="FailureName">\Driver\WudfRd</Data>
<Data Name="Version">0</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 6/05/2021 3:49:32 pm
Event ID: 219
Task Category: (212)
Level: Warning
Keywords:
User: SYSTEM
Computer: DESKTOP-BQMUHD5
Description:
The driver \Driver\WudfRd failed to load for the device HID\MSFT1234&Col02\5&149340ea&0&0001.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>212</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-05-06T03:49:32.2211740Z" />
<EventRecordID>28337</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="300" />
<Channel>System</Channel>
<Computer>DESKTOP-BQMUHD5</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriverNameLength">36</Data>
<Data Name="DriverName">HID\MSFT1234&amp;Col02\5&amp;149340ea&amp;0&amp;0001</Data>
<Data Name="Status">3221226341</Data>
<Data Name="FailureNameLength">14</Data>
<Data Name="FailureName">\Driver\WudfRd</Data>
<Data Name="Version">0</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 6/05/2021 3:49:32 pm
Event ID: 219
Task Category: (212)
Level: Warning
Keywords:
User: SYSTEM
Computer: DESKTOP-BQMUHD5
Description:
The driver \Driver\WudfRd failed to load for the device HID\MSFT1234&Col01\5&149340ea&0&0000.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>212</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-05-06T03:49:32.2198380Z" />
<EventRecordID>28335</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="300" />
<Channel>System</Channel>
<Computer>DESKTOP-BQMUHD5</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriverNameLength">36</Data>
<Data Name="DriverName">HID\MSFT1234&amp;Col01\5&amp;149340ea&amp;0&amp;0000</Data>
<Data Name="Status">3221226341</Data>
<Data Name="FailureNameLength">14</Data>
<Data Name="FailureName">\Driver\WudfRd</Data>
<Data Name="Version">0</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 6/05/2021 3:49:27 pm
Event ID: 219
Task Category: (212)
Level: Warning
Keywords:
User: SYSTEM
Computer: DESKTOP-BQMUHD5
Description:
The driver \Driver\WudfRd failed to load for the device PCI\VEN_8086&DEV_1903&SUBSYS_120D1025&REV_08\3&11583659&0&20.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>212</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-05-06T03:49:27.8064928Z" />
<EventRecordID>28322</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="300" />
<Channel>System</Channel>
<Computer>DESKTOP-BQMUHD5</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriverNameLength">60</Data>
<Data Name="DriverName">PCI\VEN_8086&amp;DEV_1903&amp;SUBSYS_120D1025&amp;REV_08\3&amp;11583659&amp;0&amp;20</Data>
<Data Name="Status">3221226341</Data>
<Data Name="FailureNameLength">14</Data>
<Data Name="FailureName">\Driver\WudfRd</Data>
<Data Name="Version">0</Data>
</EventData>
</Event>



Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210202064551.000000+780
Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, Intel64 Family 6 Model 142 Stepping 10, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: Intel(R) UHD Graphics 620, 1024 MB
Hard Drives: C: 237 GB (175 GB Free); D: 1862 GB (397 GB Free);
Motherboard: KBL Woody_KL, ver V1.15, s/n 1234567890123456789012
System: Insyde Corp., ver ACRSYS - 0, s/n NXGR7SA00584501D986600
Antivirus: Windows Defender, Enabled and Updated
 
Joined
Sep 21, 2007
Messages
14,089
It will wake in and out of sleep and dim mode manually.
So it wakes from sleep OK. And resumes from power save OK. So when do you have to hard power it off ?
 

i3rock

Thread Starter
Joined
May 6, 2021
Messages
3
So it wakes from sleep OK. And resumes from power save OK. So when do you have to hard power it off ?
When the computer is in a complete state of idle such as just sitting on the desktop not playing music or anything and the screen goes off automatically.
For the past couple months as a temporary fix ive just been leaving the screen off set to Never.

But it would nice to have it working
THanks for any help
 
Joined
Sep 21, 2007
Messages
14,089
Well, turning the screen off is a solution for old CRTs, where an image will get burnt/edged onto the display coating on the inside of the CRT if a still image has been left on for days on end. There is no real need to turn off the screen on a LCD display.
 

i3rock

Thread Starter
Joined
May 6, 2021
Messages
3
Well, turning the screen off is a solution for old CRTs, where an image will get burnt/edged onto the display coating on the inside of the CRT if a still image has been left on for days on end. There is no real need to turn off the screen on a LCD display.
True fair enough, I was also just trying to determine whether it was purely a software issue/compatibility problem or hardware as this laptop is less than 1yr old
 
Joined
Sep 21, 2007
Messages
14,089
Maybe go to Control Panel > Device Manager > Display Adapters . Right click the driver and choose Update.
 

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