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Windows 10-Dell

Discussion in 'Windows 10' started by Brittstix, Aug 27, 2018.

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  1. Brittstix

    Brittstix Thread Starter

    Joined:
    Aug 27, 2018
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    My computer did a Dell bios update. During this update, the computer was shut down. Now the computer will not turn on, monitor is black. I tried unplugging and replugging cables in the outlet. I tried the Ctrl + escape buttons but that did not work. Please advise?! Thank you!!!
     
  2. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    What's the model name and exact model number of your Dell?
    What's the exact 7-character "service tag/serial" number on it?
    You mention a monitor, so I'm assuming it's a desktop/tower and not a laptop/notebook.

    Your Dell will not automatically do a BIOS update, so you must have obtained it somewhere and then tried to install it.
    If the BIOS update failed or you tried to install an incorrect one, you may now have a non-working computer.
    A BIOS update should not be installed unless it addresses and corrects some important issue with a computer.

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    Last edited: Aug 28, 2018
  3. Lanctus

    Lanctus

    Joined:
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    Messages:
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    Any Dell BIOS update is an update of the firmware. While this is being run, there are red text that warn you not to turn off the computer. BIOS updates can take care of a lot of things (including adding patches or closing loopholes that can be exploited), but as flavalee said, you may now have a non-working computer.
     
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