Windows 10 does not boot on my Dell XPS

mitchymoo

Thread Starter
Joined
Aug 11, 2020
Messages
12
Seems like my laptop locks up and is fouled by Microsoft/Windows updates. Windows 10 will not boot on this. I have tried the clean reinstall. No relief. I want my Dell back! I am scared to death of bios settings and changing anything there. I power up, get black Dell logo, then nothing. I power off, let it sit, turn it back on, and I get the spinning wheel and eventually I get Windows.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20200629121657.000000-240
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz, Intel64 Family 6 Model 158 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 630, 1024 MB
Hard Drives: C: 917 GB (875 GB Free);
Motherboard: Dell Inc. 0JHP5H, ver A00, s/n /919WGM2/CN1296381C0033/
System: Dell Inc., ver DELL - 1072009, s/n 919WGM2
Antivirus: Windows Defender, Disabled
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,838
One possibility is a hard drive problem. Run diagnostics on it.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,275
Seems like my laptop locks up and is fouled by Microsoft/Windows updates. Windows 10 will not boot on this. I have tried the clean reinstall. No relief. I want my Dell back!
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20200629121657.000000-240
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz, Intel64 Family 6 Model 158 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 630, 1024 MB
Hard Drives: C: 917 GB (875 GB Free);
Motherboard: Dell Inc. 0JHP5H, ver A00, s/n /919WGM2/CN1296381C0033/
System: Dell Inc., ver DELL - 1072009, s/n 919WGM2
According to its support site, YOUR Dell XPS 15 9560 laptop was purchased in January 2018 and came with Windows 10 Home 64-bit.

Build 18362 was first released in May 2019, but your log shows it was installed in June 2020.

When and how did you do a clean install?

--------------------------------------------------
 

mitchymoo

Thread Starter
Joined
Aug 11, 2020
Messages
12
According to its support site, YOUR Dell XPS 15 9560 laptop was purchased in January 2018 and came with Windows 10 Home 64-bit.

Build 18362 was first released in May 2019, but your log shows it was installed in June 2020.

When and how did you do a clean install?

--------------------------------------------------
I used "Fresh Start" found under Device Performance and Health. And it did (quite miserably) remove most of my apps.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,275
That definitely is not a clean install.
It sounds like you did some sort of factory reset and then some updates.

Type winver in the search box, then press the Enter key.
A small window will appear.
What is the exact "Version" and "Build" numbers shown there?

--------------------------------------------------
 

mitchymoo

Thread Starter
Joined
Aug 11, 2020
Messages
12
That definitely is not a clean install.
It sounds like you did some sort of factory reset and then some updates.

Type winver in the search box, then press the Enter key.
A small window will appear.
What is the exact "Version" and "Build" numbers shown there?

--------------------------------------------------
Version 1903 OS Build 18362.1139
 

mitchymoo

Thread Starter
Joined
Aug 11, 2020
Messages
12
Version 1903 OS Build 18362.1139
Been ripping my hair out since that time...when the fresh version install did not work I went the reset route...ripped my hair out more. Then shut the thing down for about 12 weeks. Fed up. My best laptop.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,275
Version 1903 OS Build 18362.1139
Version 1903 Build 18362 was released in May 2019.
Version 1909 Build 18363 was released in November 2019.
Version 2004 Build 19041 was released in May 2020.
Version 2010 Build 19042 should be released next month.

As you can see, Windows 10 Home 64-bit in your Dell laptop is more than a year out of date.
I'm not there to look at it, so I don't know why it hasn't prompted you during the past year to update it to Version 1909 Build 18363 and then to Version 2004 Build 19041.

-------------------------------------------------
 

mitchymoo

Thread Starter
Joined
Aug 11, 2020
Messages
12
OK will try them...I went thru the update history and saw only version `1903 updates. I normally DO do the updates offered.
Thanks for the time.
one question - "supportassist" has poor reviews...what has been your experience if any.
 

mitchymoo

Thread Starter
Joined
Aug 11, 2020
Messages
12
one question - "supportassist" has poor reviews...what has been your experience if any.
YOU LED ME TO A CURE I THINK. After I went in to see all recent Windows updates on Dell, the newer version/build needed updates appeared. Not sure why they did not showed before this. But I am in process with these updates. Thanks again.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,275
I know nothing about Dell Support Assist (which is part of the bloatware that comes in a new Dell and which I don't use), so I can't comment on it.

After you're all done with the updating, do another search for winver so we can what the new "Version" and "Build" numbers are.

Also let us know if you still have the issues you mentioned in post #1.

-------------------------------------------------
 

mitchymoo

Thread Starter
Joined
Aug 11, 2020
Messages
12
I know nothing about Dell Support Assist (which is part of the bloatware that comes in a new Dell and which I don't use), so I can't comment on it.

After you're all done with the updating, do another search for winver so we can what the new "Version" and "Build" numbers are.

Also let us know if you still have the issues you mentioned in post #1.

-------------------------------------------------
THANK YOU INFINITUM...
Version is 2004 OS Build is 19041.572
took most of the day to update/download/install but definitely better responding now
I will know more when I shut down and bring it back up
I am offshore - restricted movements due to COVID
No IT help where I am at
 

Couriant

James
Trusted Advisor
Spam Fighter
Joined
Mar 26, 2002
Messages
37,320
SupportAssist in my opinion is not bloatware, but a good tool to keep your drivers updated by Dell.

As to diagnostics, when you start the computer and get the dell splash screen, repeatedly tap F12 to get the Boot Menu and choose Diagnostics. This will check your hardware for any potential issues.
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top