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Windows 10 freezing. crashed during system restore.

Discussion in 'Windows 10' started by officerredfield, Mar 25, 2018.

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  1. officerredfield

    officerredfield Thread Starter

    Mar 25, 2018
    Hi there.

    New and a bit panicked. I have an acer aspire E15 laptop. this morning it kept freezing. i attempted a system restore. black lines overtook the screen. Now nothing comes on the screen and the laptop keeps trying to to turn itself on. if i hold down the power button it stops but if i hit it again it just goes back into loop. I'm not sure if this is the right place for this but if anyone can help i would be eternally thankful.
  2. dmccoy


    Oct 7, 2017
    First Name:
    How did you try to do the system restore? Are you getting any error messages?

    Press the power on button to start and shut down the computer 3-4 times and the Windows Recovery Environment should come up to the troubleshooting options menu.

    • Select Troubleshoot > Advanced options > Startup Settings
    • After your PC restarts
    • Select Safe Mode or Safe Mode with Networking
    • If Safe Mode options do not work then try command prompt

    Let me know if you can get this far and we can try some repair options
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