1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Windows 10 freezing. crashed during system restore.

Discussion in 'Windows 10' started by officerredfield, Mar 25, 2018.

Thread Status:
Not open for further replies.
  1. officerredfield

    officerredfield Thread Starter

    Joined:
    Mar 25, 2018
    Messages:
    1
    Hi there.

    New and a bit panicked. I have an acer aspire E15 laptop. this morning it kept freezing. i attempted a system restore. black lines overtook the screen. Now nothing comes on the screen and the laptop keeps trying to to turn itself on. if i hold down the power button it stops but if i hit it again it just goes back into loop. I'm not sure if this is the right place for this but if anyone can help i would be eternally thankful.
     
  2. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    How did you try to do the system restore? Are you getting any error messages?

    Press the power on button to start and shut down the computer 3-4 times and the Windows Recovery Environment should come up to the troubleshooting options menu.

    • Select Troubleshoot > Advanced options > Startup Settings
    • After your PC restarts
    • Select Safe Mode or Safe Mode with Networking
    • If Safe Mode options do not work then try command prompt

    Let me know if you can get this far and we can try some repair options
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1207348

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice