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- Aug 23, 2015
- Messages
- 61
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20201106152338.000000-360
Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, Intel64 Family 6 Model 142 Stepping 11, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: Intel(R) UHD Graphics 620, 1024 MB
Hard Drives: C: 930 GB (833 GB Free);
Motherboard: HP 84C1, ver 15.27, s/n PHZYC018JC32HR
System: Insyde, ver HPQOEM - 2, s/n 5CD91576VV
Antivirus: Windows Defender, Enabled and Updated
When I try to "preview" a file in a documents folder on Windows 10, the preview window is just a narrow column on the right hand side of the screen. If I am previewing a Word Document, the text is only 3-4 words long and wraps around to the next line. In an Excel document, the preview will only show one column and I have to scroll to the right column by column. I have posted a Word Document and an Excel document at the bottom this post. The Excel documents is 5 (narrow) columns wide but as you can see, only a couple of columns are showing.
In Windows 7, the entire document would show in the preview window. A Google search of the problem gave the instructions as shown below. I don't want to risk trying to find a new display driver after deleting the current driver. Is this the only solution?
Step 1:
Uninstall the Device from Device Manager
Uninstall the Device Drivers from Program List in Control Pane

OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20201106152338.000000-360
Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, Intel64 Family 6 Model 142 Stepping 11, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: Intel(R) UHD Graphics 620, 1024 MB
Hard Drives: C: 930 GB (833 GB Free);
Motherboard: HP 84C1, ver 15.27, s/n PHZYC018JC32HR
System: Insyde, ver HPQOEM - 2, s/n 5CD91576VV
Antivirus: Windows Defender, Enabled and Updated
When I try to "preview" a file in a documents folder on Windows 10, the preview window is just a narrow column on the right hand side of the screen. If I am previewing a Word Document, the text is only 3-4 words long and wraps around to the next line. In an Excel document, the preview will only show one column and I have to scroll to the right column by column. I have posted a Word Document and an Excel document at the bottom this post. The Excel documents is 5 (narrow) columns wide but as you can see, only a couple of columns are showing.
In Windows 7, the entire document would show in the preview window. A Google search of the problem gave the instructions as shown below. I don't want to risk trying to find a new display driver after deleting the current driver. Is this the only solution?
Step 1:
Uninstall the Device from Device Manager
- Open Device Manager
- Expand the Display Adapter section.
- Find the Display card Driver.
- Right click Display card Driver and select Uninstall.
- Select the check box delete the driver software for this device.
- Reboot the computer after uninstall process has finished.
Uninstall the Device Drivers from Program List in Control Pane
- Click on start, select Control Panel
- Now click on Programs and select Programs and Features.
- Find the Display card Driver.
- Right click Display card Driver and select Uninstall.

