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Windows 10 HP Envy with no audio

Discussion in 'Windows 10' started by tonyacardo, Jun 4, 2018.

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  1. tonyacardo

    tonyacardo Thread Starter

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    I ran a diagnostic and it could not make a recommendation to fix the audio. So I went into Device Management and went to Sound, video and game controllers. There I have 2 options
    Intel(R) Display Audio
    IDT High Defintion Audio CODEC

    The IDT High Defintion Audio CODEC has a yellow warning sign next to it.

    I deleted the drivers for both Intel and IDT. Then Windows reinstalled them. I still have the yellow warning sign on IDT and no sound.

    Any ideas what I might try next?

    Thank you for considering this question

    (also, there is a red x next to the speaker symbol in the lower right hand corner of Windows)
     
  2. 123Zbyniek

    123Zbyniek

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  3. DaveA

    DaveA Trusted Advisor Spam Fighter

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    The red X normally means that the sound has been "Muted"
     
  4. flavallee

    flavallee Trusted Advisor

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    I'm going to assume your sound issue is associated with the
    HP ENVY TouchSmart m6-k125dx Sleekbook
    that's mentioned in your other threads and which has an integrated IDT High Definition Audio sound device.

    Go back into the Device Manager, then double-click the IDT High Definition Audio CODEC entry to open its properties window.
    Click the "Driver" tab.
    What's the exact driver version and date listed there?
    Click the "Details" tab, then select "Hardware Ids" in the list.
    What's the exact 4-character codes that follow VEN_ and DEV_ in those strings?

    In the Windows 10 desktop, type winver in the search box, then press the Enter key.
    A small window will appear.
    What's the exact "Version" and "OS Build" numbers listed there?

    ---------------------------------------------------------------
     
  5. 123Zbyniek

    123Zbyniek

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  6. tonyacardo

    tonyacardo Thread Starter

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    Thanks to everyone. I downloaded the driver from the URLs above and it works now. I checked the Device Manager too, for details. It had none, so even thought it showed the driver in DM it was not really there. That is when I followed the URLs to get it.
    Anyway, it works now and thank you to everyone.
     
  7. Dasher47

    Dasher47

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  8. flavallee

    flavallee Trusted Advisor

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