Windows 10 Laptops

Rainsberger

Thread Starter
Joined
Apr 21, 2010
Messages
95
Hello Guys

I have 2 Windows 10 Laptops one is an HP 15" and this one seems up to date with build 21H1, the other is an Acer 15" but this one is still on build 20H2 and i have had problems with this one could not install the previous update on it KB5005565 and I'm not getting any updates for the 21H1 feature update as on my HP, anyone know why these laptops are so different to eash other please.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,214
Please do the following in each of those 2 laptops:
Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about that laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

Those 2 laptops obviously have different hardware, so Windows 10 will update differently in each of them.
I have 4 full-time desktops, and they did not update from 20H2 to 21H1 at the same time.
By the way, 21H2 should be released next month.

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Last edited:

Rainsberger

Thread Starter
Joined
Apr 21, 2010
Messages
95
Hello flavallee

Thanks for your reply here is the information you requested regarding my Windows 10 Laptops
The first one from HP

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20210601193133.000000+060
Processor: Intel(R) Pentium(R) CPU N3700 @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 3, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics, 1024 MB
Hard Drives: C: 915 GB (857 GB Free); D: 14 GB (1 GB Free);
Motherboard: HP 80C5, ver 97.53, s/n PFEHTF21V151DF
System: Insyde, ver HPQOEM - 3, s/n CND61055QN
Antivirus: Windows Defender, Disabled

The second one is Acer

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20200903174212.000000+000
Processor: Intel(R) Celeron(R) CPU N3350 @ 1.10GHz, Intel64 Family 6 Model 92 Stepping 9, CPU Count: 2
Total Physical RAM: 4 GB
Graphics Card: Intel(R) HD Graphics, 1024 MB
Hard Drives: C: 464 GB (407 GB Free);
Motherboard: APL Ivysaur_AP, ver V1.27, s/n NBGNT110047381003C7600
System: Insyde Corp., ver ACRSYS - 3, s/n NXGR5EK0027381003C7600
Antivirus: Norton Security, Enabled and Updated

Please remember my HP has feature update 21H1 and my Acer has feature update still 20H2 and on this one i have been unable to install the latest September update KB5005565, tried about 3 times with no luck.
My Acer now tells me I'm up to date and no updates available.

Have noticed that on my HP it does not show my Antivirus as Norton Security, Enabled and Updated same as on my Acer not sure why this is as i have no antivirus it says, don't use Windows Defender
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,214
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20210601193133.000000+060
Processor: Intel(R) Pentium(R) CPU N3700 @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 3, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics, 1024 MB
Hard Drives: C: 915 GB (857 GB Free); D: 14 GB (1 GB Free);
Motherboard: HP 80C5, ver 97.53, s/n PFEHTF21V151DF
System: Insyde, ver HPQOEM - 3, s/n CND61055QN
Antivirus: Windows Defender, Disabled
You have THIS HP 15-ac135na Notebook PC which is running Windows 10 Home Version 21H1 Build 19043 64-bit.
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20200903174212.000000+000
Processor: Intel(R) Celeron(R) CPU N3350 @ 1.10GHz, Intel64 Family 6 Model 92 Stepping 9, CPU Count: 2
Total Physical RAM: 4 GB
Graphics Card: Intel(R) HD Graphics, 1024 MB
Hard Drives: C: 464 GB (407 GB Free);
Motherboard: APL Ivysaur_AP, ver V1.27, s/n NBGNT110047381003C7600
System: Insyde Corp., ver ACRSYS - 3, s/n NXGR5EK0027381003C7600
Antivirus: Norton Security, Enabled and Updated
You have THIS Acer Aspire A315-31-C94T Notebook PC which is running Windows 10 Home Version 20H2 Build 19042 64-bit.


If you have Norton Security installed in both laptops, you should get rid of it and stick with Windows 10's built-in antivirus app:
Windows Security aka Windows Defender
Windows 10 can have various issues when using a third-party antivirus app.
Windows updates failing to install is one of the primary issues.

-----------------------------------------------------
 

Rainsberger

Thread Starter
Joined
Apr 21, 2010
Messages
95
Hello flavallee

Further to my problems with my Windows 10 Laptops i took your advice and uninstalled Norton 360 from my Acer Laptop and also did a fresh install of Windows 10 and the good news is i finally have updated to version 21H1, and I am now also running the Windows 10 internal security program which seems good so my Acer laptop is now running well.

With my HP Laptop this one is also running very well but I have not uninstalled Norton 360 on it I am seeing how it go's as my subscription runs out in January will decide then so thanks for your help.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,214
Hello flavallee

Further to my problems with my Windows 10 Laptops i took your advice and uninstalled Norton 360 from my Acer Laptop and also did a fresh install of Windows 10 and the good news is i finally have updated to version 21H1, and I am now also running the Windows 10 internal security program which seems good so my Acer laptop is now running well.
I'm very happy to hear that. :) (y)

With my HP Laptop this one is also running very well but I have not uninstalled Norton 360 on it I am seeing how it go's as my subscription runs out in January will decide then so thanks for your help.
You're welcome. :)

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