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Windows 10 Nightmare Second Desktop Now

Discussion in 'Windows 10' started by manic247, Jul 17, 2018.

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  1. manic247

    manic247 Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz, Intel64 Family 6 Model 158 Stepping 9
    Processor Count: 4
    RAM: 8124 Mb
    Graphics Card: NVIDIA GeForce GTX 1060 3GB, -1024 Mb
    Hard Drives: C: 919 GB (6 GB Free); D: 11 GB (1 GB Free); H: 931 GB (139 GB Free);
    Motherboard: HP, 82F1
    Antivirus: Webroot SecureAnywhere, Enabled and Updated

    This is my second desktop I was told the first one that died and was not recoverable after less than 2 yrs due to the fact I had wrong one for my needs. This is one I was advised to purchase it was an Asus All in one if info there is needed I will get it.
    Now a Computer I was insured could handle things I needed is no Good to me at this moment I have been told roll back to Factory setting is only hope. I have so much on here programs work ECT. I have read in many Forums this is Windows 10 update doing it?? I have sound issues Hanging in Met no space left and says corrupted files ect can anyone help??
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    The C and D drives are way to full and there is lots of room on the H drive.

    Why do you have the drive arrangement that you do have?
     
  3. jenae

    jenae

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    Hi, and were you also advised to use a third party AV, instead of Windows Defender? Apart from your drive space issues, this is most likely a cause of many of your problems. MS are slowly forcing users to appreciate you only need WD to protect yourself, most of us have learnt and we have no issues whatsoever.
     
  4. manic247

    manic247 Thread Starter

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    I have no clue as to why the drives are as they are , I have external drives as well as online backup because I have so much content from over the years. Yes I was told to look for better product after they had to do a virus removal earlier. I don't know who to trust anymore MS guy couldn't tell me if better to zip programs to backup for space saving
     
  5. manic247

    manic247 Thread Starter

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    I had 2 MS techs go over it yesterday Both said backup and roll back I don't want to unless I have to
     
  6. jenae

    jenae

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    Hi, you need to take control, moving data from your main OS drive and managing your computer better, having no idea why your drives are the way they are, is not a good approach, Google to see how to setup your system, get new drives if needed and manage your data. Use Windows defender and uninstall WebRoot, use this uninstaller:-

    https://www.techsupportall.com/webroot-removal-tool/

    It might be you have no choice but to do a fresh install, I would try a reset first though.
     
  7. manic247

    manic247 Thread Starter

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    I feel I do Manage my Computer well but am by no means a Tech specialist. And because I am not I do the best I can to look in to what I need, but do Defer to those who are more qualified than me such as this Group. I have done this till blue in face with The Microsoft tech support remote support and the store I purchased. I have been on the forums and now here.
    All of this while recovering from extensive shoulder surgery and burying an older and Dear Brother who died in his sleep with no warning 2 weeks ago.
    Maybe my heart and feelings are raw but you came across rude o I will take my Concerns elsewhere andthankyou
     
    Last edited: Jul 18, 2018
  8. Johnny b

    Johnny b

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    What are the problems you are experiencing?
    Are error codes present?

    Obviously your C drive/partition is too full. This needs to be addressed.
    It appears you have saved nearly a terabyte of data .
    That's a lot.
    So, a question:
    Is all of that data, data that you saved or for some reason not yet known, from some other process?

    BTW, I agree with jenae, and there is no way to help you with out those considerations.
     
    Last edited: Jul 18, 2018
  9. jenae

    jenae

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    Hi, I am sorry for your loss and your health issues, I have been in hospital most of this year, I have bowel cancer and still a way to go before the light of day shines on me. I certainly didn't mean for you to take my comments as being rude, getting rid of Webroot is essential to better manage your computer, and addressing the disk space problem and where you keep your data, is also essential, this advice was given in good faith.
     
  10. Johnny b

    Johnny b

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    Seems a theme in this thread.

    I too have had health issues and sympathize.

    Give us another shot at helping you, manic.
    Don't be surprised if the more you tell us the more we'll ask you about it :)
     
  11. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Please post the make and model of the machine, then we can find out what is the make up of it?
     
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