Solved windows 10 not updating

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flavallee

Frank
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What's the brand name and model name and model number of your computer?
What Windows version and bit number did it originally come with?

Type winver in the Windows 10 search box, then press the Enter key.
When the small window appears, advise us what "version" number and "build" number is listed.

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andynic

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It will take a few days before I can get the required info. I volunteer for a group in Amsterdam, Netherlands called SeniorWeb PChelp At Home. I need to make a new appt. with the person I am helping. Will get back to you in a few days.
Thanks for replying.
 

andynic

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Hi Frank,

I've uploaded a file (.png) with a screenshot of the computer's info (result of winver64).

Before trying another Windows upgrade, I ran two programs and deleted a number of files that turned up. The programs I used were scancircle and ADWcleaner.

Then I went to the settings window and started the Windows upgrade that has been waiting for quite some time. All seemed to be going normally. But then at the end of the upgrade, the computer restarted and hung in a loop. It had to be, so to speak "hard shutdown and restarted" by holding in the on/off button until it went off and then again turning it back on.

Appreciate any suggestions.
Andynic
 

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flavallee

Frank
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That log is mostly in non-English, but I can see the following in it:

That computer is a Toshiba Satellite C870-1FZ (PSCBAE-06600HDU) laptop.
It originally came with Windows 8 64-bit.

That computer is running Windows 10 Home (Build 10586) - which is a very outdated build.
The current build is 14393, and build 15063 will be released very soon.

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andynic

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that is all correct.
The reason the version of Windows is so out of date is that the problem I described in my previous post has been going on since the upgrade from Windows 8.
 

flavallee

Frank
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Personally, I would do a "clean" install of Windows 10 Version 1703 Build 15063 (after it's released to the public on April 11th) and get a fresh start with that laptop.

I did it yesterday in one of my spare computers, and it went like a charm.

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andynic

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sounds a sensible thing to do. I will give it a try and let you know how it went.
 

flavallee

Frank
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You're welcome, and good luck. (y)

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andynic

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I went to my "client" today all set to re-install Windows 10 on her computer -- a clean install as suggested. However the problem was, unbeknownst to the computer owner, solved by her!

The problem was the wi-fi connection.

The user is having a lot of problems with her provider (all-in-one internet, telephone, and tv). The provider is going to deliver a new modem -- eventually.

In the meantime she connected the computer to the modem via an ethernet cable instead of using wi-fi. Once that was done the updates went perfectly smoothly. So there was no need to do a clean install. The computer is now 100% up to date.

That's something I am going to remember!

Thanks again for your suggestions.
Andynic
 

flavallee

Frank
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Thanks for the update and how it got resolved.

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