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windows 10 password

Discussion in 'Windows 10' started by gazzabuck1, Jan 22, 2016.

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  1. gazzabuck1

    gazzabuck1 Thread Starter

    Joined:
    Jan 16, 2009
    Messages:
    17
    I have just today purchased a HP 251 - a105a DT PC with Win 10. During the set up I was required to enter a new password, which I wrote down and then proceeded to load MS Office 2010, which it did.

    I then had to turn the PC off and on returning turned it on and kept getting a message that my password was incorrect. I know that it is not incorrect, what can I do?

    Also this OS is so different to my old Win 7, I couldn't even find how to put the office icons onto the desktop.

    I am going to have to take some blood pressure medication I am so angry!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,207
    First Name:
    Wayne
    If this was a new PC with windows 10 - you would have been asked to setup a user account
    There are two types of user account
    MSAccount or local
    do you remember which you sent

    MSAccount would use a live.com email address so Outlook.com or hotmail.com - if you did not have a MSAccount then it would have suggested creating one
    Is that how you setup ?
    OR
    you can choose to have a local account which would have been the same as windows 7 -
    What is the username you are asked for or set to
    is it - just a name or a [email protected]??????.com

    If a MSAccount used - then you can reset the password via the live.com/outlook.com website

    Otherwise , you are going to have to do a factory reset and start over again.

    As the PC starts tap F11 - a menu appears where you can do a full factory reset
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,261
    First Name:
    Frank
    HP 251-a105a Desktop
    From what I tell from researching that desktop, I have doubts that you're going to be happy with it.
    It doesn't appear to have any expansion/upgrade options, so you're pretty much stuck with the hardware that came in it.
    And it appears that Windows 10 is going to be a big learning curve for you.
    I think you would've been happier with a refurbished Windows 7 desktop.

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