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windows 10 pro 1903 update is on pause

Discussion in 'Windows 10' started by sircedric, Jan 16, 2020 at 8:43 AM.

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  1. sircedric

    sircedric Thread Starter

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    windows 10 pro 1903 update is on pause and it will not allow an update
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    We need some basic system spec as here, which was displayed when you clicked post new thread - immediately below where you typed thread title

    Please send that and include in your reply the anti virus in use, plus any 3rd party system maintenance tools, registry cleaners, boosters or the like.

    Also include please details of how long you have had the problem and what steps if any you have taken to try and solve it
     
  3. sircedric

    sircedric Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.9
    OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18362, Installed 20190811105823.000000-300
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 8
    Total Physical RAM: 16 GB
    Graphics Card: NVIDIA GeForce GTX 750 Ti
    Hard Drives: C: 916 GB (396 GB Free); E: 250 GB (157 GB Free); F: 681 GB (206 GB Free); H: 916 GB (866 GB Free);
    Motherboard: Hewlett-Packard 2AF7, ver 1.04, s/n 1234567890123456
    System: AMI, ver HPQOEM - 1072009, s/n 2MD407086X
    Antivirus: Windows Defender, Enabled
    i just noticed it today here is a picture
    i tried to turn back on but nothing worked
     

    Attached Files:

  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I know the spec shows Defender but, is there anything as requested please AND is Defender the only AV in use
     
  5. sircedric

    sircedric Thread Starter

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    Zemana AntiMalware
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Is that the active AV with real time protection or the free scan on demand only
     
  7. sircedric

    sircedric Thread Starter

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    ok i uninstalled it just now no change to pause
     
  8. sircedric

    sircedric Thread Starter

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    it was not active but in log it did something on 12/19/2019
     
  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Open settings - as on your screenshot
    click troubleshoot on left pane
    when that opens
    click windows update
    see if it finds anything please
     
  10. sircedric

    sircedric Thread Starter

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    trouble shoot didnt find anyrhing
     
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Was it revealed in the log - what it did

    I suggest you run a system file check on a cmd prompt with admin rights
    type
    sfc /scannow

    If it reports errors could not be fixed reboot and run - again on a cmd prompt
    copy and paste the below cmd to save you working out spacing

    DISM.exe /Online /Cleanup-image /Restorehealth
     
  12. sircedric

    sircedric Thread Starter

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    the sfc worked ty very much
     
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