I've been unable to update to Windows 10 ver. 20H2, although i can do the Cumulative Updates for ver 1909. I get error 0xc1900200. I keep reading that this means there is not enough room on the Recovery partition, but there seems to be plenty. I can't figure out what to do. Anybody know?
Please do the following in that computer:
Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about that computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.
If that computer has a recovery partition, do NOT mess with it in any way.
A recovery partition has nothing to do with your update issue.
Indeed you are correct. Thank you for this reference. There were BIOS (and other) updates. Do you actually know of any cases where my problem existed and were fixed by a BIOS update?
You have THISHP ENVY 750-175se Custom-To-Order Desktop PC.
It was purchased in 2015 and came with Windows 7 Professional SP1 64-bit.
Windows 10 Pro Version 1909 Build 18363 64-bit was installed in it in 2019.
My security software, Kaspersky, was not happy to run this
Windows 10 can have various issues when using a third-party antivirus app.
Windows updates failing to install is one of the primary issues.
That's why it's recommended to stick with its built-in antivirus app - Windows Security aka Windows Defender.
Get rid of Kaspersky.
I exited Kaspersky Total Security, & tried to install the update. During the "preparing computer" (or something like that) the prep failed with the message "We couldn't update the system reserved partition.: This is the same thing I had before.
Frank, do you know of particular cases where these same symptoms occur and ridding of K. fixed the problem?
A BIOS update is not going to fix your Windows 10 update issue.
And if the BIOS update fails, you will be left with a non-working PC.
Version 21H1 Build 19043 should be released later this month.
Once it is, you should consider creating new Windows 10 Pro 64-bit install media and then do a "clean" re-install.
Doing that will wipe out all debris and issues in your PC and give it a fresh start.
Thank you Frank. I was VERY disinclined to update BIOS for the very reason(s) you mention. And thanks for the heads up about Build 19043 - I was unaware of that. I think I will wait. We could all (most of us?) use a fresh start now and again.
Description:
This package provides an update to HP Consumer Desktop PC BIOS (ROM Family SSID 2B4B) for supported models running a supported operating system.
Fix and enhancements:
- Updates the Intel microcode 0xC2 for R0/S0 stepping processor security enhancement.
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