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Windows 10 stuttering when connected to new router

Discussion in 'Windows 10' started by agent_washingtub, Jun 18, 2018.

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  1. agent_washingtub

    agent_washingtub Thread Starter

    Joined:
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    Messages:
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    I have a strange problem that just began.

    An internet technician just changed our router since then Windows has begun to stutter every few seconds or so.

    When I say stutter, I mean the video and audio of whatever playing stutters, as well at the mouse or any other program that it running. Literally everything on the pc stutters at the same time, every 3 to 7 seconds or so.

    Weird part: The stuttering stops immediately when I disconnect from the Wifi. Pre-loaded parts of Youtube videos keep on playing, uninterrupted. The stuttering stops completely.
    When I reconnect to the new router, it begins again within 10 seconds.

    Anyone have any clue why my new router is screwing up my whole pc?

    2 attached pics are new(white) and old(black) router.




    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i3-4330 CPU @ 3.50GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 4
    RAM: 8086 Mb
    Graphics Card: NVIDIA GeForce GT 610, 1024 Mb
    Hard Drives: C: 108 GB (22 GB Free); D: 931 GB (853 GB Free); K: 931 GB (814 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., B85M-E
    Antivirus: Windows Defender, Enabled and Updated
     

    Attached Files:

  2. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    Which BIOS version are you using with that ASUS B85M-E motherboard?
    Several previous BIOS updates address system instability.
    3602 is the most current version which was released on 05/25/2018.
    https://www.asus.com/Motherboards/B85ME/HelpDesk_BIOS/

    ----------------------------------------------------------------
     
  3. agent_washingtub

    agent_washingtub Thread Starter

    Joined:
    Feb 5, 2015
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    No my BIOS is not the most recent one.
    I have downloaded the new version and am ready to update.
    Searching online I see there are various methods for updating BIOS.

    Which would you recommend?
     
  4. managed

    managed Trusted Advisor Spam Fighter

    Joined:
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    First Name:
    Allan
    I would use Easy Flash :- https://www.asus.com/uk/support/FAQ/1008859/

    Make sure you have the right bios update file, unzip it and put the resultant file onto a Usb stick then follow the guide from step #6.

    If you are unsure about anything ask us before you proceed.
     
  5. flavallee

    flavallee Trusted Advisor

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    First Name:
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    Which BIOS version does it currently have?

    The most current version (3602) is what you want to update to.

    ---------------------------------------------------------------
     
  6. TerryNet

    TerryNet Moderator

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    If now using a different wireless channel try the one the old router used.
     
  7. agent_washingtub

    agent_washingtub Thread Starter

    Joined:
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    Sorry, have been sick and out of the office for a few days.
    Haven't made any changes yet.

    @flavallee the current bios version is 3504
    @TerryNet where do I find what channel the new/old router uses?

    Update: The problem only occurs when connected to the Router's wifi.
    When connected directly through ethernet cable the problem disappears.
    As soon as I connect back through wifi the stuttering begins again.
     
  8. TerryNet

    TerryNet Moderator

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    Running Windows I use the Xirrus Wi-Fi Inspector. Of course, you'll need to login to the router to see (wireless section) whether the channel is specified or 'Auto.'
     
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