Windows 10 stuttering when connected to new router

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agent_washingtub

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Feb 5, 2015
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I have a strange problem that just began.

An internet technician just changed our router since then Windows has begun to stutter every few seconds or so.

When I say stutter, I mean the video and audio of whatever playing stutters, as well at the mouse or any other program that it running. Literally everything on the pc stutters at the same time, every 3 to 7 seconds or so.

Weird part: The stuttering stops immediately when I disconnect from the Wifi. Pre-loaded parts of Youtube videos keep on playing, uninterrupted. The stuttering stops completely.
When I reconnect to the new router, it begins again within 10 seconds.

Anyone have any clue why my new router is screwing up my whole pc?

2 attached pics are new(white) and old(black) router.




Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i3-4330 CPU @ 3.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 8086 Mb
Graphics Card: NVIDIA GeForce GT 610, 1024 Mb
Hard Drives: C: 108 GB (22 GB Free); D: 931 GB (853 GB Free); K: 931 GB (814 GB Free);
Motherboard: ASUSTeK COMPUTER INC., B85M-E
Antivirus: Windows Defender, Enabled and Updated
 

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agent_washingtub

Thread Starter
Joined
Feb 5, 2015
Messages
121
No my BIOS is not the most recent one.
I have downloaded the new version and am ready to update.
Searching online I see there are various methods for updating BIOS.

Which would you recommend?
 

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Allan
Trusted Advisor
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13,936
I would use Easy Flash :- https://www.asus.com/uk/support/FAQ/1008859/

Make sure you have the right bios update file, unzip it and put the resultant file onto a Usb stick then follow the guide from step #6.

If you are unsure about anything ask us before you proceed.
 

flavallee

Frank
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Which BIOS version does it currently have?

The most current version (3602) is what you want to update to.

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TerryNet

Terry
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80,480
If now using a different wireless channel try the one the old router used.
 

agent_washingtub

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Joined
Feb 5, 2015
Messages
121
Sorry, have been sick and out of the office for a few days.
Haven't made any changes yet.

@flavallee the current bios version is 3504
@TerryNet where do I find what channel the new/old router uses?

Update: The problem only occurs when connected to the Router's wifi.
When connected directly through ethernet cable the problem disappears.
As soon as I connect back through wifi the stuttering begins again.
 
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