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Windows 10 update 1709 fails

Discussion in 'Windows 10' started by hatdan, May 15, 2018.

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  1. hatdan

    hatdan Thread Starter

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    I have a Dell Inspiron desktop with Intel i5-7400 cpu 3.00GHz with 12 GB ram 64-bit running Windows 10 Pro. The windows 10 update 1709 continues to fail. It downloads and runs for about 2 hours and then fails. I get the message. Windows Setup could not configure Windows to run on this Computer’s hardware.
    I found on a Dell support site to press Shift + F10 to bring up a command prompt, but when I do that nothing happens. I have tried several times and nothing happens.
     
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  3. lochlomonder

    lochlomonder

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    Just so I don't misunderstand: are you trying to update Win 10 to 1709? Which version are you on now? Can you boot to the desktop? If so, you could skip 1709 and download 1803 from here.
     
  4. flavallee

    flavallee Trusted Advisor

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    What's the exact model number of your Dell Inspiron desktop?
    What's the exact 7-character service tag number on it?
    Type winver in the search box, then press the Enter key.
    A small window will appear.
    What's the exact "Version" and "OS Build" numbers listed there?

    ---------------------------------------------------------------
     
  5. hatdan

    hatdan Thread Starter

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    I tried the update to 1803 and I got the message Windows Setup could not configure Windows to run on this Computer’s hardware. I will have to look and see what model it is when I get home this evening. I can get to the desktop.
     
  6. 123Zbyniek

    123Zbyniek

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    @hatdan
    Answer on post #3.

    P.S.
    I have a similar situation with older equipment (Toshiba Satellite A200-10W).
    The current version of Windows 10 Pro is 1607.14393.2214. Any attempt to upgrade to a higher version (1703, 1709, 1803) fails. In 1607, all drivers can be installed without any problem. In each subsequent version (after updating or installing cleanly) network drivers (hidden and gray?), Graphic (Microsoft with exclamation), audio (exclamation) drivers do not want to install. In addition, disk and USB disk controllers and several others are duplicated - one correct position and the other with a yellow exclamation mark.
    Various tips from the internet do not work.
     
  7. flavallee

    flavallee Trusted Advisor

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    123Zbyniek:

    The Toshiba Satellite A200-10W laptop is several years old and originally came with Windows Vista Home Premium 32-bit.
    So I'm really not surprised that you're having update and driver issues with the newer versions of Windows 10.

    A clean install of version 1709 or 1803 and getting a fresh start may be your best option.
    I've had good success doing that in my several years old Dell OptiPlex 780 desktop and Dell Precision M6400 laptop.
    Note: I did need to install a supported NVIDIA graphic card to replace the Intel integrated graphic device in the desktop.

    ----------------------------------------------------------------
     
  8. 123Zbyniek

    123Zbyniek

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    Thank you for the information.
    As I wrote in my post # 5, clean installation does not change anything. The effect is exactly the same.
    I think after reading information from various forums, it is a deliberate action of Microsoft. Now the most interesting message. On 8/05/2018 I received information on this laptop that I should install the latest version of Windows 10 as soon as possible. The program that was installed automatically checked that the equipment is compatible and you can do an update. If I do not do it from 10/05/2018 I will not receive any updates. After the upgrade, I had to return to version 1607 for reasons described in post # 5.
     
  9. hatdan

    hatdan Thread Starter

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    Microsoft Windows Version 1703 (OS Build 15063, 1088)
     
  10. flavallee

    flavallee Trusted Advisor

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    That confirms your Dell Inspiron desktop is out of date by 2 bi-annual updates:
    Redstone 3 Version 1709 OS Build 16299
    Redstone 4 Version 1803 OS Build 17134
    You still haven't advised us which model number your Dell Inspiron desktop is.


    Are you using a third-party antivirus app or are you using Windows 10's built-in antivirus app?
    Some computers have an issue with installing Windows 10 updates when a third-party antivirus app is being used.

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  11. 123Zbyniek

    123Zbyniek

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    @flavallee
    Your remark in post #6:
    "So I'm really not surprised that you're having update and driver issues with the newer versions of Windows 10."
    Explanation:
    For the 1607 version I have all Windows 10 drivers installed:
    - GeForce Go 7300 v. 9.18.13.768 from 07-12-2012,
    - Intel WiFi 4965AGN v. 13.4.0.139 from 07-10-2010,
    - k. Realtek v. 20.25.119.2018 from 19.01.2018,
    - Realtek v. 6.0.1.8186 sound card from 14/06/2017, and all other.
    No driver problems for this version at all.
     
  12. hatdan

    hatdan Thread Starter

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    I will get the model number. Yes, I have ESET antivirus installed.
     
  13. flavallee

    flavallee Trusted Advisor

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    hatdan:

    Uninstall ESET and then switch to Windows 10's built-in antivirus app - Windows Defender.
    See it that helps with your update issue.

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  14. flavallee

    flavallee Trusted Advisor

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    123Zbyniek:

    It's too confusing to help 2 different people with 2 different computers in the SAME thread.
    Please start your own thread to address your issue.

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  15. 123Zbyniek

    123Zbyniek

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    @flavallee
    There was a misunderstanding.
    I do not need any help.
    My additional explanation only testifies to the fact that the age of the laptop does not prevent me from using the version 1607 Windows 10.
    Everything works O.K.
    The only thing weird about the 1607 version is that the drivers work, and in the higher versions they do not.
    I will not post more comments on this topic about my laptop.
     
  16. flavallee

    flavallee Trusted Advisor

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