Windows 10 Update error and Troubleshooter won't function

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f1lm-018

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When my computer tries to update, it will just download the updates but can't install them. Also, I can't install the printer driver because it will error too. These has been happening for months now and still I have not found any solution for it. If I try to troubleshoot too, the interface for troubleshooting won't appear. I will attach the screenshot to show the error codes when I update. I would be very glad if someone could help me in solving this problem.

1593701130521.png

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home Single Language, 64 bit, Build 17763, Installed 20190310214833.000000+480
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz, Intel64 Family 6 Model 158 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 1050
Hard Drives: C: 230 GB (59 GB Free); E: 699 GB (255 GB Free);
Motherboard: ASUSTeK COMPUTER INC. GL503VD, ver 1.0, s/n HCN0CX054480496
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n HCN0CX054480496
Antivirus: Windows Defender, Disabled
 
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If you can’t access the troubleshooting tools through settings then you can download them directly from Microsoft
 
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The error code from your screenshot means:
The update has not been downloaded

C-like:
PS C:\tools> .\err* 0x80246007
# for hex 0x80246007 / decimal -2145099769
  WU_E_DM_NOTDOWNLOADED                                          wuerror.h
# The update has not been downloaded.
# 1 matches found for "0x80246007"
Please download SetupDiag from bellow link:
https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

Run the program, wait to complete then zip up logs that get generated.
The logs will be in same location where you downloaded SetupDiag.

Share your zipped logs here.
 

Couriant

James
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Try the Windows Update troubleshooter. Go to the search bar and type troubleshooting settings and click on that option. Click on Windows Update and go through the troubleshooter.
 

f1lm-018

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10
Try the Windows Update troubleshooter. Go to the search bar and type troubleshooting settings and click on that option. Click on Windows Update and go through the troubleshooter.
It won't work. It will say this.
1593746509362.png
 

f1lm-018

Thread Starter
Joined
Jul 2, 2020
Messages
10
The error code from your screenshot means:
The update has not been downloaded

C-like:
PS C:\tools> .\err* 0x80246007
# for hex 0x80246007 / decimal -2145099769
  WU_E_DM_NOTDOWNLOADED                                          wuerror.h
# The update has not been downloaded.
# 1 matches found for "0x80246007"
Please download SetupDiag from bellow link:
https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

Run the program, wait to complete then zip up logs that get generated.
The logs will be in same location where you downloaded SetupDiag.

Share your zipped logs here.
Here it is sir.
 

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927
Hello, please uninstall ESET NOD32 Antivirus and reboot computer.
make sure eset anti virus program or any other eset component is no longer present after reboot, then try updating again.

You should never run more than one anti virus, this causes all sorts of weird problems.

let me know if this doesn't resolve the issue.
 

f1lm-018

Thread Starter
Joined
Jul 2, 2020
Messages
10
If you can’t access the troubleshooting tools through settings then you can download them directly from Microsoft
Hello, please uninstall ESET NOD32 Antivirus and reboot computer.
make sure eset anti virus program or any other eset component is no longer present after reboot, then try updating again.

You should never run more than one anti virus, this causes all sorts of weird problems.

let me know if this doesn't resolve the issue.
still got an error sir. :(
 
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C: 230 GB (59 GB Free)
Could be you don't have enough free space on C drive, make some more space if possible and try again.
Press Windows key + R
type into run box: cleanmgr
Hit OK, cleanup both for your user account and system wide data.

Please confirm following file exists:
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe

If yes, follow bellow link to remove eset components:
https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool

restart computer and try again.
 

f1lm-018

Thread Starter
Joined
Jul 2, 2020
Messages
10
C: 230 GB (59 GB Free)
Could be you don't have enough free space on C drive, make some more space if possible and try again.
Press Windows key + R
type into run box: cleanmgr
Hit OK, cleanup both for your user account and system wide data.

Please confirm following file exists:
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe

If yes, follow bellow link to remove eset components:
https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool

restart computer and try again.
Still error sir.
 

Couriant

James
Trusted Advisor
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Messages
36,769
So let's start with the common troubleshooting steps for Windows Update.

The first step is to go into Command Prompt in admin mode (type cmd in search bar and select Run as Administrator) then in Command Prompt, type sfc / scannow and press enter. Let this run, and if it finds errors that it cannot fix, run the command dism.exe /Online /Cleanup-image /Restorehealth and see if that fixes any errors.
 

f1lm-018

Thread Starter
Joined
Jul 2, 2020
Messages
10
So let's start with the common troubleshooting steps for Windows Update.

The first step is to go into Command Prompt in admin mode (type cmd in search bar and select Run as Administrator) then in Command Prompt, type sfc / scannow and press enter. Let this run, and if it finds errors that it cannot fix, run the command dism.exe /Online /Cleanup-image /Restorehealth and see if that fixes any errors.
still error sir.
1593934063211.png
 
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