There isn't much info to go on there, can you provide the exact make and model of the laptop?
Can you also download and run the TSG System Info Utility (link below in my signature), copy and paste all the information it provides into a reply here.
System model is HP Stream Laptop 14-cb1xxx
version 10.0.19043 Build 19043
Processor-Intel(R) Celeron (R) N4000C CPU @ 1.1.GHz, 1101 Mhz, 2 Core(s)
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