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Windows 2000 Pro

Discussion in 'Earlier Versions of Windows' started by L Henry, Feb 9, 2017.

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  1. L Henry

    L Henry Thread Starter

    Joined:
    Mar 16, 2005
    Messages:
    134
    Dell Latitude C840
    Windows Pro
    Pen 4
    HD=30GB
    19 GB free
    Memory = 1024MB

    All operations extremely slow. Help!

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 1:50:46 PM, on 2/9/2017
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
    Boot mode: Normal

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\acs.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\Norton GoBack\GBPoll.exe
    C:\WINNT\system32\hidserv.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINNT\System32\nvsvc32.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\WINNT\system32\pctspk.exe
    C:\Program Files\Apoint\Apoint.exe
    C:\WINNT\system32\PRPCUI.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\WINNT\system32\RUNDLL32.EXE
    C:\Program Files\Apoint\Apntex.exe
    C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
    C:\Program Files\TRENDware\TEW444UB\ACU.exe
    C:\Program Files\Norton GoBack\GBTray.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\WINNT\system32\taskmgr.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://education.dellnet.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.xxx.adelphia.net:8080
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
    O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [PrinTray] C:\WINNT\System32\spool\DRIVERS\W32X86\2\printray.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb07.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [MSConfig] C:\WINNT\system32\msconfig.exe /auto
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
    O4 - Global Startup: 802.11g Wireless Client Utility.lnk = C:\Program Files\TRENDware\TEW444UB\WLACU.exe
    O4 - Global Startup: Instant Wireless Configuration Utility.lnk = C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
    O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton GoBack\GBTray.exe
    O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
    O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
    O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
    O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
    O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
    O10 - Unknown file in Winsock LSP: c:\winnt\system32\nwprovau.dll
    O15 - Trusted Zone: http://*.mcafee.com
    O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINNT\system32\acs.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
    O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton GoBack\GBPoll.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe

    --
    End of file - 6010 bytes
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,378
    First Name:
    Frank
    Dell Latitude C840 Laptop
    It's designed for and has support for Windows 2000 and Windows XP.
    What's the exact "service tag" number and "express service code" number on yours?

    You used an extremely outdated version of HiJackThis (2.0.2 instead of 2.0.5), but its log shows one reason why your laptop is running like a turtle:
    It has too many running processes.

    -------------------------------------------------------------
     
  3. L Henry

    L Henry Thread Starter

    Joined:
    Mar 16, 2005
    Messages:
    134
    Service Tag Number = C45GV11

    Express Service Code = 26372437525

    Model number = PP01X

    1. Will the new version of HiJackThis run on this model? If yes, would it be of value to update and post a new log?

    2. What processes can I stop?

    3. What are the steps to accomplish this task?
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,378
    First Name:
    Frank
    You have THIS Dell Latitude C840 laptop.
    Because it's so old(September 2002), Dell no longer lists the hardware specifications for it.

    --------------------------------------------------------------

    I've never used Windows 2000, so I'm not sure how to access its startup list and services list.
    These are the steps for Windows XP, but I'm not sure if they're the same for Windows 2000.

    Click Start, then type MSCONFIG in the search or run box, then press the Enter key.
    When the small "System Configuration Utility" window appears, click the "Startup" tab.
    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.
    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.
    Submit those names here in a vertical list.
    Make sure to spell them EXACTLY as you see them there.

    Click Start, then type SERVICES.MSC in the search or run box, then press the Enter key.
    When the "Services" window appears, expand it so you can see the list more clearly.
    Write down ONLY the names in the "Name" column that have their startup type set on Automatic.
    If the "Name" column isn't wide enough to see the entire name of any of them, widen the column.
    Submit those names here in a vertical list and in alphabetical order.
    Make sure to spell them correctly.

    --------------------------------------------------------------
     
  5. L Henry

    L Henry Thread Starter

    Joined:
    Mar 16, 2005
    Messages:
    134
    MSCONFIG
    802.11g Wireless Client Utility
    AdobeARM
    Apoint
    ashDisp
    hpztsb07
    Instant Wireless Configuration Utility
    mobsync
    Norton GoBack
    pctspk
    printray
    PRPCUI
    Reader_sl
    RUNDLL32

    SERVICES.MSC
    Alerter
    Application Management
    Atheros Configuration Service
    avast! Antivirus
    avast! IAVS4 Control Service
    avast! Mail Scanner
    avast! Web Scanner
    Background Intelligent Transfer Service
    Client Service for NetWare
    ClipBook
    COM+ Event System
    Computer Browser
    DHCP Client
    Distributed Link Tracking Client
    Distributed Transaction Coordinator
    DNS Client
    Event Log
    Fax Service
    GoBack Polling Service
    HID Input Service
    Indexing Service
    Internet Connection Sharing
    IPSEC Policy Agent
    Java Quick Starter
    Logical Disk Manager
    Logical Disk Manager Administrative Service
    McAfee Framework Service
    Messenger
    Net Logon
    NetMeeting Remote Desktop Sharing
    Network Connections
    Network DDE
    Network DDE DSDM
    NT LM Security Support Provider
    NVIDIA Driver Helper Service
    Performance Logs and Alerts
    Plug and Play
    Portable Media Serial Number Service
    Print Spooler
    Protected Storage
    QoS RSVP
    Remote Access Auto Connection Manager
    Remote Access Connection Manager
    Remote Procedure Call (RPC)
    Remote Procedure Call (RPC) Locator
    Remote Registry Service
    Removable Storage
    Routing and Remote Access
    RunAs Service
    Security Accounts Manager
    Server
    Smart Card
    Smart Card Helper
    System Event Notification
    Task Scheduler
    TCP/IP NetBIOS Helper Service
    Telephony
    Telnet
    Uninterruptible Power Supply
    Utility Manager
    Windows Installer
    Windows Management Instrumentation
    Windows Management Instrumentation Driver Extensions
    Windows Time
    Wireless Configuration
    Workstation
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,378
    First Name:
    Frank
    Uncheck these startup entries:
    AdobeARM
    Reader_sl

    then click Apply - OK/Close - Exit Without Restart.

    Double-click these service entries, one at a time, to open its properties window:
    Alerter
    ClipBook
    Computer Browser
    Distributed Link Tracking Client
    Fax Service
    HID Input Service
    Java Quick Starter
    Logical Disk Manager
    Logical Disk Manager Administrative Service
    Messenger
    NetMeeting Remote Desktop Sharing
    Network DDE
    Network DDE DSDM
    Remote Registry Service
    Routing And Remote Access
    Smart Card
    Smart Card Helper
    Telnet

    then change "Startup Type" to Manual, then click Apply.

    After you're done with both of the above, restart the computer.
    If the small System Configuration Utility window appears during restart and warns you about the computer being in diagnostic/selective startup mode, ignore the message.
    Put a checkmark in the box in the lower left of that window before you click OK to close it.

    -----------------------------------------------------------------------------------
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,378
    First Name:
    Frank
    What's the names and descriptions of the devices that you connect to and use with that laptop?

    Avast appears to be the antivirus app that you're using in that laptop.
    You should uninstall everything that's Norton-related.

    ---------------------------------------------------------------
     
  8. L Henry

    L Henry Thread Starter

    Joined:
    Mar 16, 2005
    Messages:
    134
    MSCONFIG
    Unchecked 2 startup items

    SERVICES.MSC
    7 items changed to manual
    10 items were marked manual when opened
    1 item changed from disable to manual

    HijackThis currently lists 27 running processes


    No devices have been connected to the laptop (the unit was far too slow to permit any devices).

    I have a Canon BJC 6000 printer, which will work with the C840. I will connect it if we are able to obtain normal (for a C840) operation.

    Avast is my antivirus app

    The operation of the laptop has improved, but is still very slow.

    Your help is most appreciated!
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,378
    First Name:
    Frank
    Do the following in the same order that they're listed.

    Uninstall HiJackThis 2.0.2.

    Go here and click the large green "Download" button to download and save HiJackThis 2.0.5 (HijackThis.exe) to your desktop.
    After it's been downloaded and saved, close all open windows.
    Double-click it and allow its main window to load.
    Uncheck "Do not show this window when I start HiJackThis".
    Click "Do a system scan and save a log file".
    When the scan is finished in 30 - 60 seconds, a log file will appear.
    Save that log file.
    Return here to your thread, then copy-and-paste the ENTIRE log file here.

    Start HiJackThis, but don't run a scan.
    Click on the "Open The Misc Tools Section" button.
    Click on the "Open Uninstall Manager" button.
    Click on the "Save List" button.
    Save the "uninstall_list.txt" file somewhere.
    It'll then open in Notepad.
    Return here to your thread, then copy-and-paste the ENTIRE file here.

    --------------------------------------------------------------
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,378
    First Name:
    Frank
    It looks like you're stuck with 1 GB(1024 MB) of RAM in that laptop.
    A BIOS update may allow you to use 2 GB(2048 MB) in it, but you risk having a non-working laptop if the update fails.

    --------------------------------------------------------------

    You haven't said what speed that Intel Pentium 4 processor is.

    --------------------------------------------------------------

    How many other tech support sites besides this one are you addressing this issue to and getting advice from?

    --------------------------------------------------------------
     
    Last edited: Feb 12, 2017
  11. L Henry

    L Henry Thread Starter

    Joined:
    Mar 16, 2005
    Messages:
    134
    1.20 gigahertz Intel Pentium 4 Mobile
    8 kilobyte primary memory cache
    512 kilobyte secondary memory cache

    This is the only tech support site from which I have requested help. You are the only one providing assistance.

    Having utilized this site since 2005, I realize that having you help with my problem is most fortunate. I am aware of your talent and experience.
     
  12. OverTallman

    OverTallman

    Joined:
    Oct 10, 2016
    Messages:
    421
    First Name:
    Jacky
    It actually can go up to 2GB, with the latest BIOS of course.

    I don't remember there's a Pentium 4-M processor with such a low frequency, probably 2.2 GHz instead?
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,378
    First Name:
    Frank
    Where are the 2 logs that I requested in post #9?

    --------------------------------------------------------------
     
  14. L Henry

    L Henry Thread Starter

    Joined:
    Mar 16, 2005
    Messages:
    134
    Removed HJT 2.0.2
    I am having problems with the download of HJT 2.0.5.
    I will post the logs when/if I get HJT 2.0.5
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,378
    First Name:
    Frank
    The download link for HiJackThis 2.0.5 works fine.
    I checked it before I sent you the instructions in post #9.
    I just checked it again, and it works fine.

    ---------------------------------------------------------------
     
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