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Windows 7 Administrator and Uninstall Problems

Discussion in 'Windows 7' started by Jusin, Jun 20, 2012.

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  1. Jusin

    Jusin Thread Starter

    Joined:
    Jun 20, 2012
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    4
    Hello All,

    My problem started about a week ago and I believe it was after I installed zone alarm free firewall and or newest windows updates on my computer(windows 7 ultimate x64). When I installed it, the start menu shortcut for zonealarm showed up as if it was uninstalled, no default program icon for it. After I saw that I went to uninstall or change programs and tried removing it and it gave me this error "an error occurred while trying to uninstall zone alarm free firewall. It may have already been uninstalled. Would you like to remove zone alarm free firewall from the program and features list? yes or no". I clicked yes and it still remains in the list. I went to my temp files(%temp%) and deleted them, leaving Iswtmp locked temp folder behind saying it requires administrator privileges to delete it which my account is the true admin account. So then I downloaded and installed revo uninstaller and when I went to start it up it comes up with this error Bad Image "c:\windows\system32\msi.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor support". I get this error with certain select programs such as microsoft office, revo, or mostly newly installed apps. I cannot uninstall programs thru programs and features or revo and I cannot access certain programs. I ran full scan with malwarebytes and came up with nothing, I ran ccleaner registry and cleaner, ran in safe mode, made sure windows installer is running which it is, system restore to the oldest restore point, pretty much everything besides repair or new OS install. I've been working with computers for 10 years now and never had an issue like this before. If anyone has heard of this problem or could provide some insight I would greatly appreciate it. Thanks
     
  2. Jusin

    Jusin Thread Starter

    Joined:
    Jun 20, 2012
    Messages:
    4
    I wanted to add that when I started a scan with Hijack This it comes up with a message that says "For some reason your system denied write access to the hosts file. If any hijacked domains are in this file, Hijack This may not be able to fix this.
     
  3. Jusin

    Jusin Thread Starter

    Joined:
    Jun 20, 2012
    Messages:
    4
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:10:31 AM, on 6/21/2012
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16446)
    Boot mode: Normal

    Running processes:
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Users\Justin\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Justin\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Justin\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\SysWOW64\rundll32.exe
    C:\Users\Justin\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Justin\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Justin\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\SysWOW64\NOTEPAD.EXE
    C:\Users\Justin\Downloads\HijackThis (1).exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Zonealarm Helper Object - {2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.5.24.4\bh\zonealarm.dll (file missing)
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
    O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O3 - Toolbar: ZoneAlarm Security Toolbar - {438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.5.24.4\zonealarmTlbr.dll (file missing)
    O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [ZoneAlarm] "C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O16 - DPF: {C8BC46C7-921C-4102-B67D-F1F7E65FB0BE} (Battlefield Play4Free Updater) - https://battlefield.play4free.com/static/updater/BP4FUpdater_1.0.53.2.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{938444C7-4297-49A1-877D-2D692EF47A6B}: NameServer = 192.168.1.1
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Futuremark SystemInfo Service - Futuremark Corporation - C:\Program Files (x86)\Futuremark\Futuremark SystemInfo\FMSISvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: ZoneAlarm LTD Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: StarWind AE Service (StarWindServiceAE) - StarWind Software - C:\Program Files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: TeamViewer 7 (TeamViewer7) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files (x86)\VMware\VMware Workstation\vmware-authd.exe
    O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
    O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files (x86)\Common Files\VMware\USB\vmware-usbarbitrator64.exe
    O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
    O23 - Service: VMware Workstation Server (VMwareHostd) - Unknown owner - C:\Program Files (x86)\VMware\VMware Workstation\vmware-hostd.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

    --
    End of file - 12525 bytes
     
  4. dvk01

    dvk01 Derek Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    47,885
    moved to W7 forum as not likely to be a malware issue but something to do with updates
     
  5. dvk01

    dvk01 Derek Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    47,885
    first thing to try is a system restore back to before you installed ZA & see if that cures it
     
  6. Jusin

    Jusin Thread Starter

    Joined:
    Jun 20, 2012
    Messages:
    4
    Hello and thank you for the reply! I tried a system restore once again on the earliest possible restore point which was 6/16/2012 when the last critical windows update was installed. Before I did this I disabled my Avast shields and when my computer restarted after the restore it came up with this error "System restore did not complete successfully. Your computer's system files and settings were not changed. Details: System restore could not access a file. This is probably because an anti-virus program is running on the computer. Temporarily disable your antivirus program and retry system restore. (0x80070005) You can try System restore again and choose a different restore point. If you continue to see this error you can try an advanced recovery method. For more information, see What is recovery?

    Any ideas? Thanks

    It seems that I lost all or partial administrator privileges to perform certain tasks such as this....but I'm definitely the administrator account and by all appearances I should have these privilages.

    ***UPDATE***
    Right now I'm trying to run a clean boot to determine if Avast or Zonealarm are causing these issues and when I go to msconfig and disable all startup processes and services and hit apply, zonealarm and avast still remain checked.
     
  7. dvk01

    dvk01 Derek Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    47,885
    I would wait another day & se if anyone else comes up with anything, but my inclination would be to cut your losses & format & reinstall

    I doubt that there is an easy way out of this one
     
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