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Windows 7 and Epson Workforce 840

Discussion in 'Windows 7' started by Donmarita, Jun 22, 2012.

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  1. Donmarita

    Donmarita Thread Starter

    Joined:
    Jun 19, 2012
    Messages:
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    My sysinfo is:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, Intel64 Family 6 Model 15 Stepping 11
    Processor Count: 4
    RAM: 4086 Mb
    Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 225269 MB, Free - 43574 MB; D: Total - 13202 MB, Free - 13039 MB; F: Total - 463727 MB, Free - 237934 MB; G: Total - 13209 MB, Free - 10886 MB; H: Total - 953865 MB, Free - 716951 MB; L: Total - 99998 MB, Free - 36233 MB; M: Total - 45778 MB, Free - 44178 MB; N: Total - 45002 MB, Free - 44855 MB;
    Motherboard: PEGATRON CORPORATION, Benicia
    Antivirus: avast! Antivirus, Updated and Enabled

    I recently bought an Epson Workforce 840 and whenever I try to install it I get as far as Fax installation and then is says D32 Access Denied. I am then invited to click next and continue to install printer and it comes up with 'Installation Failed'

    So far I have tried installing it with Ethernet, USB and Wireless. Network setting report as 'Excellent'

    I got on to Epson and spent nearly three hours one day trying all their ideas. I even tried a start in 'Safe' mode but he same error occurred then someone at Epson asked if I had another computer. I had a laptop so tried installing the software on that. It went in first time and is operating perfectly. clearly the problem is not in the software or the printer but either in my version of windows or something buried in the computer. - I've done a deep scan with Avast which found some minor malware but nothing that has made any difference.

    HELP - I'm out of ideas.

    Donmarita
     
  2. techmaster85

    techmaster85

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    Sep 4, 2011
    Messages:
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  3. Donmarita

    Donmarita Thread Starter

    Joined:
    Jun 19, 2012
    Messages:
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    I downloaded the installation pack from epson.ca. It included 32 and 64 bit drivers and I assume it is set to automatically pick the right one.
     
  4. leroys1000

    leroys1000 Banned

    Joined:
    Aug 15, 2007
    Messages:
    6,319
    Usually,the USB cable needs to be disconnected until
    the installation software ask you to connect it.
    With the cable disconnected,right click the setup file
    and click run as administrator.
    See if that helps get you past the access errors.
     
  5. Donmarita

    Donmarita Thread Starter

    Joined:
    Jun 19, 2012
    Messages:
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    Thanks but I did it that way. I think I must have a flaw in windows - it's as though someone tore a page out. I've done thorough virus checks but they all say there is no infection.
     
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