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Windows 7 and HP 6500A scanner don't talk

Discussion in 'Hardware' started by nlbknitter, Feb 11, 2013.

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  1. nlbknitter

    nlbknitter Thread Starter

    Joined:
    Feb 11, 2013
    Messages:
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    Ever since we upgraded our Dell Inspiron 6400 laptop to Windows 7 from Vista 32 bit, the computer does not see the HP Officejet 6500A scanner. Prints fine and can send faxes (can't receive faxes due to VOIP phone issue), also makes copies no sweat, but I absolutely cannot see the scanner. I have deleted all the old HP drivers and reinstalled the new ones for Windows 7 to no avail.

    I have recently inherited over 60 photo albums from my family as well as my husband's family and need to scan some of these photos so I can reclaim some real estate in my house!

    I am NOT a computer expert, so please write your solutions in plain English so I can follow.
     
  2. nlbknitter

    nlbknitter Thread Starter

    Joined:
    Feb 11, 2013
    Messages:
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    Here is the information I got from my TSP analysis:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM) Duo CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 12
    Processor Count: 2
    RAM: 2038 Mb
    Graphics Card: Mobile Intel(R) 945 Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 238472 MB, Free - 166483 MB;
    Motherboard: Dell Inc., 0KD882
    Antivirus: avast! Internet Security, Updated and Enabled

    I hope this helps whoever can help me with this problem.

    Thanks

    N.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,481
    First Name:
    Frank
    You didn't say if you have the E710a or E710n model of the HP Officejet 6500A.

    Go here and then expand the Windows 7 section and then see if the instructions there helps.

    -------------------------------------------------------
     
  4. nlbknitter

    nlbknitter Thread Starter

    Joined:
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    Messages:
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    Where would I find if I have the E710a or E710n model?
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
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    First Name:
    Frank
    Advise what the product number(P/N) and model number(M/N) on the sticker is.

    Note: The instructions appear to be the same for both models.

    ------------------------------------------------------------
     
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