1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Windows 7 black screen, can see mouse, won't go further

Discussion in 'Windows 7' started by Tkelch20, May 7, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. Tkelch20

    Tkelch20 Thread Starter

    Joined:
    May 7, 2011
    Messages:
    3
    Okay so I was just on my computer and it was being a little slower at responding than usual and then it froze so I had to hol the power button to turn it off. When I turned it back on it came to a black screen with my cursor sitting there. I can move the cursor around but cannot use ctrl+alt+del to open task manager. Safe mode leads to the same problem. Safe mode with networking also leads to the same problem. I don't have a restore point so system restore is out of the question. I tried startup repair but it said there were no problems detected. I ran a memory test to try to find problems and it came up with nothing. I looked around the Internet for solutions but only found solutions for people who could access task manager. If someone could help me it would be very much appreciated.
     
  2. johnebadbak

    johnebadbak

    Joined:
    Feb 28, 2002
    Messages:
    1,707
    on boot up enter the bios check all default settings check the hdd is enabled.
    is the black screen at the post or at the desktop after thesystem has loaded..
     
  3. Tkelch20

    Tkelch20 Thread Starter

    Joined:
    May 7, 2011
    Messages:
    3
    It's after the windows logo. Like where the screen I should be putting my password in is.
     
  4. johnebadbak

    johnebadbak

    Joined:
    Feb 28, 2002
    Messages:
    1,707
    try boot up in safe mode hold down F8 key till window appears select safe and press enter.
     
  5. Tkelch20

    Tkelch20 Thread Starter

    Joined:
    May 7, 2011
    Messages:
    3
    In my original post I said that I get the same black screen in safe mode.
     
  6. avigreat12

    avigreat12

    Joined:
    May 21, 2011
    Messages:
    1
    i have the same problem with my computer except before going to the black screen it goes to a screen with a progress bar that says windows loading files then it goes to the black screen with mouse cursor witch i have noticed is slightly larger than normal


    nevermind i solved it by holding zero before turning on then repeatedly clicking f8 and pressing safe mode with command prompt
    this somehow brought me to a screen asking me if a realy wanted to restore my computer to out-of-box setting and erase all my data
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/995564