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Windows 7 black screen with mouse pointer

Discussion in 'Windows 7' started by garyshaw, Dec 13, 2012.

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  1. garyshaw

    garyshaw Thread Starter

    Dec 13, 2012
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: AMD Turion(tm) 64 Mobile Technology ML-37, x86 Family 15 Model 36 Stepping 2
    Processor Count: 1
    RAM: 1534 Mb
    Graphics Card: ATI MOBILITY RADEON Xpress 200 Series, 128 Mb
    Hard Drives: C: Total - 63404 MB, Free - 5148 MB; D: Total - 12256 MB, Free - 38 MB; E: Total - 76316 MB, Free - 29232 MB; H: Total - 1907726 MB, Free - 1415602 MB;
    Motherboard: Hewlett-Packard, 309B
    Antivirus: AVG Anti-Virus Free Edition 2012, Updated: No, On-Demand Scanner: Enabled

    This info above is not for the PC in trouble.
    I have an ACER laptop and it all of a sudden went to a blue screen and then tried to reboot to a black screen with mouse pointer only. Tried my win 7 upgrade CD to see if I could repair and it only loads to the same end. No options are asked for.
    The blue screen has appeared a couple of times and states a unusable boot sector.
    I would like to run a checkdisk but cannot find one to put on a memory stick with a minimal operating system.
    Any help would be appreciated. I have tried all the reboot choices, F8, F2 and F12.
    I tried to use an old windows XP install CD and when I select install it says a HDD can not be found.
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Jan 14, 2010
    Welcome to Tech Support Guy
    so may I presume then it is totally irrelevant, insofar as it has no relationship whatsoever to the computer with the problem

    Now the next question is -
    On the Acer that is the problem
    What please is the full model details
    Which operating system is installed Windows 7 as an upgrade from the original and if so which windows 7 please
    What happens when you try and boot to F8 advanced boot options please
    Why would you attempt to install XP if it is 7.

    I am sorry I cannot follow what OS you have
    Did the blue screen have any message in otherwords was it a BSOD = Blue Screen of Death
  3. DaveBurnett

    DaveBurnett Account Closed

    Nov 11, 2002
    You need to get hold of a bootable CD like the Ultimate Boot CD (or USB) and try that.
    I would try the disk as a second disk in another machine.
    Usually boot sector errors indicate a dead disk, but it may just be the cable or disk controller, hence the try it elsewhere.
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Jan 14, 2010
    It is some seven days since you asked for help
    A reply to the suggestions offered would be appreciated.
    Thank you
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