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Windows 7 BSOD with ntkrnlpa.exe

Discussion in 'Windows 7' started by TheAnnon, Feb 1, 2017.

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  1. TheAnnon

    TheAnnon Thread Starter

    Joined:
    Oct 2, 2015
    Messages:
    26
    Hi everyone,

    Recently I get BSODs with mainly this "ntkrnlpa.exe". I also have the dump files but I don't know how to upload them. Can anybody help me ?
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,579
    Some reasons for Blue Screens
    New hardware - software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.

    Create a new folder on the desktop and call it dumpfiles [or something similar]
    Look in c:\windows\minidump
    Copy the last 4 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.
    Attach the zip folder by using the 'Upload a File' button.
     
  3. TheAnnon

    TheAnnon Thread Starter

    Joined:
    Oct 2, 2015
    Messages:
    26
    Here are the dump files. I had 5 so I copied them all. They are all relatively reecent so I tought they might all be related to the problem.
     

    Attached Files:

  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,579
    I'm having trouble reading some of the minidump files
    This is what one dump file check has found.
    PHP:
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !
    analyze -v to get detailed debugging information.

    BugCheck C2, {b8db0f2aa624f06038db0f2f2}

    Probably caused by ntkrpamp.exe nt!PoIdle+524 )

    FollowupMachineOwner
    ---------
    0kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocationetc.
    Arguments:
    Arg10000000btype of pool violation the caller is guilty of.
    Arg28db0f2aa
    Arg3
    624f0603
    Arg4
    8db0f2f2

    Debugging Details
    :
    ------------------
    BUGCHECK_STR:  0xc2_b

    CUSTOMER_CRASH_COUNT
    :  1

    DEFAULT_BUCKET_ID
    :  VISTA_DRIVER_FAULT

    PROCESS_NAME
    :  System

    CURRENT_IRQL
    :  0

    LAST_CONTROL_TRANSFER
    :  from 82a87a06 to 931e9bb6

    STACK_TEXT
    :
    WARNINGFrame IP not in any known moduleFollowing frames may be wrong.
    82b31c98 82a87a06 864da170 82b3e480 82b34d00 0x931e9bb6
    82b31d20 82a7f34d 00000000 0000000e 00000000 nt
    !PoIdle+0x524
    82b31d24 00000000 0000000e 00000000 00000000 nt
    !KiIdleLoop+0xd
    STACK_COMMAND
    :  kb

    FOLLOWUP_IP
    :
    nt!PoIdle+524
    82a87a06 f7058807b48200800000 test dword ptr 
    [nt!PerfGlobalGroupMask+0x8 (82b40788)],offset <Unloaded_Unknown_Module_00000008>+0x7ff8 (00008000)

    SYMBOL_STACK_INDEX:  1

    SYMBOL_NAME
    :  nt!PoIdle+524

    FOLLOWUP_NAME
    :  MachineOwner

    MODULE_NAME
    nt

    IMAGE_NAME
    :  ntkrpamp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP
    :  57fcfcb4

    FAILURE_BUCKET_ID
    :  0xc2_b_nt!PoIdle+524

    BUCKET_ID
    :  0xc2_b_nt!PoIdle+524

    Followup
    MachineOwner
    ---------
    BAD_POOL_CALLER (c2) - can relate to a Ram [memory] fault.
    Run a Mem Test.
    http://www.memtest.org/
    Scroll down to 'Download (Pre-built & ISOs)'
    'Download - Pre-Compiled Bootable ISO (.zip)'

    Download the ISO file then burn to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.

    Guide to using Memtest86+
    http://www.bleepingcomputer.com/forums/topic207910.html
    ======
    Run a hard drive test.
    SeaTools for DOS tutorial - ISO to CD
    http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US

    http://www.tacktech.com/display.cfm?ttid=287
    ======
    Let us have some Pc specifications.
    Check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
     
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