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Windows 7 BSOD

Discussion in 'Windows 7' started by orbitguy, Feb 16, 2013.

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  1. orbitguy

    orbitguy Thread Starter

    Joined:
    Feb 16, 2013
    Messages:
    4
    Hey all, this just started happening to me yesterday, but whenever I log onto my laptop it will load for a few minutes, and then throw a Blue Screen of Death. I wrote down this part from the blue screen:
    STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA8007CE6B30, 0xFFFFFA800836FE10, 0xFFFFF8000338c470)

    Then I got this from the Event Viewer, but I honestly don't know if it's related or not.

    Log Name: System
    Source: Microsoft-Windows-WER-SystemErrorReporting
    Date: 2/16/2013 6:02:26 PM
    Event ID: 1001
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Chris-PC
    Description:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f4 (0x0000000000000003, 0xfffffa80073c5b30, 0xfffffa80073c5e10, 0xfffff80003383460). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 021613-31387-01

    I was hoping someone here could give me a clue on what to do about this. Note: The laptop runs fine in Safe Mode, as well as Safe Mode with Networking, it's only when I boot it up normally and log in that after a few minutes I get the BSOD.

    I'm running a Dell, model: Studio 1555, Intel Core(2) Duo CPU T6600 2.20GHz with 4GB of RAM and a 64bit OS.

    Also, I already tried restoring my system to 3 days ago and that didn't seem to help...
     
  2. reticentAJ

    reticentAJ

    Joined:
    Jan 20, 2013
    Messages:
    1,312
    First Name:
    AJ
    I am not familiar with all that and I could google it, but I would probably wouldn't be able to figure it out. Until someone else here responds who might know exactly what it means, I would try booting into safe mode and disabling all startup programs in msconfig.

    You can get to msconfig by tping it into the search bar of the startup icon and then go to the startup tab when the screen appears. Do take note of which programs have a check next to them so you can recheck them after we are done.
     
  3. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    orbitguy:
    Hello & Welcome to TechGuy.org

    Yes, the items are related.

    Please run this forum's system info utility & post the results to this thread.
    http://library.techguy.org/wiki/TSG_Valuable_links


    Work your way through this arcticle on clean boot troubleshooting.
    http://support.microsoft.com/kb/929135

    When did the computer last work well? What changed; hardware or software install or removal; update to W7 or a program? Check W7's update history. A large set of patches was released, 2nd Tues of Feb.

    Excellent troubleshooting re safe mode & s m w networking.

    Thanks for including your brand, modle & model #.

    Do you connect to the internet using wi fi or ethernet?

    RF123
     
  4. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Please go to c:\windows\minidump
    Copy the 3 most recent minidumps to a folder.
    Zip the folder
    Return to this thread
    use "go advanced"
    manage attachments
    browse
    upload
    close window
    submit reply

    1 of us will analyze them for you. If you only have 1 .dmp, provide that to us.
    :)

    RF123
     
  5. orbitguy

    orbitguy Thread Starter

    Joined:
    Feb 16, 2013
    Messages:
    4
    Here's the output from the System Info Utility:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 4028 Mb
    Graphics Card: VNC Mirror Driver, 8 Mb
    Hard Drives: C: Total - 461899 MB, Free - 276634 MB;
    Motherboard: Dell Inc., 0D176M
    Antivirus: Norton Security Suite, Updated and Enabled

    After running the clean boot I have not had any issues and it has been about 15 minutes so far. It's also a lot faster, which doesn't surprise me because I have a lot of programs that run on startup and usually want me to update this and that and it always runs crazy slow.

    The laptop last worked on the 15th, it's hard to say what might have changed. I'm usually the person who doesn't ever update anything for a long time, so I don't think I would have updated something, although after it stopped working I went and updated lots of stuff hoping that would fix it.

    I'm sorry I don't own WinZip so I used WinRaR, I hope that's all good, I think you can still open that with WinZip. I put the last 3 in, as well as the first one from the group that started on the 15th.

    I'll try to think what I might have installed/modified that day.
     

    Attached Files:

  6. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Actually, you do, if you use Windows since W95, own a program that will use .zip format.

    RIGHT click the item. Left click "send to". Left click "compressed zipped folder".

    Control panel > upper right, set to "large icons"
    Open Windows Update
    Upper left, left click "view update history"
    Please provide a screen shot of the update history.

    Return here.
    Use "go advanced"
    "manage attachments"
    browse
    upload
    close window
    submit reply.

    I don't have a program to decompress .rar files. I am confident that other readers of this thread can work with .rar files.
    Me, I'm a .zip person. :)

    Good for you that the system runs faster.
    Clean boot troubleshooting is intended, also, to determine the culprit.
    Use whichever method suits you to re-enable items in the system config utility, until you have detemined the program or file causing the problem. :)

    RF123
     
  7. orbitguy

    orbitguy Thread Starter

    Joined:
    Feb 16, 2013
    Messages:
    4
    Good call, I didn't even know that's what that did. :p I attached the .zip one.

    Oh hahaha, I didn't see the part of that article talking about how to find the problem, I guess I got a little excited with disabling the programs. I'll check that out now.
     

    Attached Files:

  8. orbitguy

    orbitguy Thread Starter

    Joined:
    Feb 16, 2013
    Messages:
    4
    After going through the system config services, MySQL seems to be the one that causes it to crash. I don't really know what that means, I guess I'll just leave it off because I don't really use MySQL anymore. I had used it for a few programming projects in the past, but if it's causing problems maybe it's just best if I uninstall it unless I ever need it again.

    After I kept going through programs it *seems* that the Norton Security Suite is also causing the blue screen, but I can't really be sure because once I checked it back on and tried to turn it off, when I hit "apply" it turns back on, so I'm going to try just hitting Okay and see what happens.
     
  9. reticentAJ

    reticentAJ

    Joined:
    Jan 20, 2013
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    First Name:
    AJ
    Personally, I have seen norton (among others) cause various problems. Typically not with BSODs, though, usually internet problems. That's just my experience. I am not telling you to remove it and use a different anti virus. You decide for yourself. If it is causing problems though, then you probably want to get a different one as regular BSODs aren't good.
     
  10. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,613
    Allstarscape V1 is mentioned in all the dump files, probably an RPG and the associating file is IDVault.exe (Constant Guard Protection Suite) The dump points to Allstarscape V1 as the cause. You may want to remove the RPG or both and test the system.



    PHP:
    Microsoft (RWindows Debugger Version 6.12.0002.633 X86
    Copyright 
    (cMicrosoft CorporationAll rights reserved.


    Loading Dump File [C:\Users\LG-PC7\Desktop\minidump\minidump\021513-25942-01.dmp]
    Mini Kernel Dump FileOnly registers and stack trace are available

    Symbol search path is
    SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is
    Windows 7 Kernel Version 7601 (Service Pack 1MP (2 procsFree x64
    Product
    WinNtsuiteTerminalServer SingleUserTS Personal
    Built by
    7601.17944.amd64fre.win7sp1_gdr.120830-0333
    Machine Name
    :
    Kernel base 0xfffff800`03000000 PsLoadedModuleList = 0xfffff800`03244670
    Debug session time
    Fri Feb 15 19:12:19.233 2013 (UTC 8:00)
    System Uptime0 days 0:05:19.939
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................
    Loading User Symbols
    Loading unloaded module 
    list
    ....
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !
    analyze -v to get detailed debugging information.

    BugCheck F4, {3fffffa8003ed9b30fffffa8003ed9e10fffff8000337e460}

    Probably caused by Allstarscapev1

    Followup
    MachineOwner
    ---------

    0kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated
    .
    Several processes and threads are necessary for the operation of the
    system
    when they are terminated (for any reason), the system can no
    longer 
    function.
    Arguments:
    Arg10000000000000003Process
    Arg2
    fffffa8003ed9b30Terminating object
    Arg3
    fffffa8003ed9e10Process image file name
    Arg4
    fffff8000337e460Explanatory message (ascii)

    Debugging Details:
    ------------------


    PROCESS_OBJECTfffffa8003ed9b30

    DEBUG_FLR_IMAGE_TIMESTAMP
    :  0

    FAULTING_MODULE
    0000000000000000 

    PROCESS_NAME
    :  IDVault.exe

    BUGCHECK_STR
    :  0xF4_IDVault.exe

    CUSTOMER_CRASH_COUNT
    :  1

    DEFAULT_BUCKET_ID
    :  VISTA_DRIVER_FAULT

    CURRENT_IRQL
    :  0

    LAST_CONTROL_TRANSFER
    :  from fffff80003406822 to fffff8000307efc0

    STACK_TEXT
    :  
    fffff880`0ad74ac8 fffff800`03406822 00000000`000000f4 00000000`00000003 fffffa80`03ed9b30 fffffa80`03ed9e10 nt!KeBugCheckEx
    fffff880
    `0ad74ad0 fffff800`033b2e0b ffffffff`ffffffff fffffa80`0478f210 fffffa80`03ed9b30 fffffa80`082a3b30 nt!PspCatchCriticalBreak+0x92
    fffff880
    `0ad74b10 fffff800`03331f04 ffffffff`ffffffff 00000000`00000001 fffffa80`03ed9b30 00000000`00000008 nt! ?? ::NNGAKEGL::`string'+0x176e6
    fffff880
    `0ad74b60 fffff800`0307e253 : fffffa80`03ed9b30 fffff880`00000000 fffffa80`0478f210 00000000`7ef21000 : nt!NtTerminateProcess+0xf4
    fffff880
    `0ad74be0 00000000`77a815da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000
    `0988e488 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77a815da


    STACK_COMMAND:  kb

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: Allstarscapev1

    IMAGE_NAME:  Allstarscapev1

    FAILURE_BUCKET_ID:  X64_0xF4_IDVault.exe_IMAGE_Allstarscapev1

    BUCKET_ID:  X64_0xF4_IDVault.exe_IMAGE_Allstarscapev1

    Followup: MachineOwner
     
  11. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    L1:
    Thanks for the analysis.

    Please pardon my ignorance. RPG? Unlikley to be rocket propelled grenade. Please educate me.
    :)

    RF123
     
  12. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,613
    Rocket Propelled Grenade! HA HA HA!! Really not that far off RF. RPG (Role Playing Game) Most are blow them up and shoot em!
     
  13. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Close, and in this case no cigar, but perhaps a medal, make that citation, for lucky guessing?
    :D

    RF123
     
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