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Windows 7 BSOD

Discussion in 'Virus & Other Malware Removal' started by JDezy, Feb 26, 2013.

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  1. JDezy

    JDezy Thread Starter

    Joined:
    Feb 26, 2013
    Messages:
    1
    I recently built a computer for a friend and he keeps having random BSOD's. I took a picture of the screen with the hopes that somebody can read interpret it. I know it is a APC_INDEX_MISMATCH but is there anyway to tell from the error what exactly is causing the problem. I'll post the computer specs below.

    Processor: Core I7-2600k
    Memory: 16GB Corsair Vegance Ram
    Harddrive: Intel series 520 120gb SSD
    Motherboard: ASUS P8Z68 pro gen3
    OS: WIndows 7 64bit
     

    Attached Files:

  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    J D y:
    Hello & Welcome to TechGuy.org

    Thanks for the image. Please verify that the file referenced is "1qvw64e.sys". If I am incorrect, please provide the file name referenced.

    Which W7?

    How much time passed between the completion of the build [ nice to have a friend such as yourself :up : ] & the onset of the problems?

    When did the computer last work well? When did the problem begin? Sometimes the exact date is important.

    What changed; a hardware or software installation or removal; an update to W7 [ check your W7 update history ] or update to your anti malware or other antimalware program / programs ]; an update to Java or an Adobe program for example?

    Please provide a link to the ram, or provide the speed & #GB / stick.
    How many sticks?

    If the BSOD doesn't occur immediately, download & run this forum's system information utility & post the results.
    http://library.techguy.org/wiki/TSG_Valuable_links

    Be cautious about using flash drives on this computer. Because my research has been unable to find the file mentioned in the BSOD, it may indicate malware.

    The forum's system info utility will provide some of that which I request, below.

    Brand, model & model # for:
    Power supply; # watts, also
    Graphics card, if used
    Any other add in cards

    Is this the motherboard?
    http://www.asus.com/Motherboard/P8Z68V_PRO/

    If not, please provide a link.

    Which anti malware program is installed?

    If anything is overclocked, please set them to normal clocking.

    Was the BIOS flashed? I am not suggesting that. I am only asking.

    Which diags have you run?

    During which activity does the BSOD appear?

    Verify that the computer is creating mini dumps.
    http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

    Copy the 5 [ or if fewer are present, that is ok ] most recent .dmp files to a folder.
    Zip [ please .zip, I don't do .7z & .rar, but other forum members do ] the folder & attach it.

    What troubleshooting steps have you taken?


    RF123
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    That is very likely to be malware related
    the file name shown in the screenshot appears to be a random name, so that is either a malware file or a rootkit detector file

    moved to malware cleaning forum
    follow advice here and post the logs those programs make
     
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