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Windows 7 copy not genuine

Discussion in 'Windows 7' started by al37326, Oct 3, 2012.

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  1. al37326

    al37326 Thread Starter

    Joined:
    Jun 10, 2007
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    I have a Dell Inspiron 1525 laptop which used to run Windows Vista until I upgraded to Windows 7 around a month ago. I verified the licence key with microsoft and it worked up until a few days ago. All of a sudden I turned my computer on to finds a windows error message telling me that i need to activate windows and that i may be running counterfeit software. I am sure that its not counterfeit.I dont have anything on my computer that isnt backed up so I tried to complete a system restore. This didnt work because my system says that I do not have any restore points. I tried reinstalling windows with the cd, but it says it cant because the disk is going to fail soon. The only way I have any functionality with my computer is when I use it in safe mode, but i still cant use and microsoft program because windows says its not activated. I have tried everything I could possibly think of to solve this problem including running free editions of avast antivirus, superantispyware, and malwarebytes, but nothing has worked. I cant run active kill disk or dban. Many programs say that locale data files are missing when i try and open them.

    Is there any way that I can solve this problem?

    Edit: When I start my computer normally i get prompts asking me to activate my windows software, but i cant activate it through these prompts. I get error code 0x800700B7
     
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  3. jmwills

    jmwills

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    3,477
    Did you try and activating the version of Windows? Seems like that is the only thing you didn't do. You had a legal copy and then upgraded. The upgrade would need to be activated.
     
  4. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    74,495
    Activate by phone

    1. Type "slui 4" in the start menu search box or the RUN box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.
     
  5. al37326

    al37326 Thread Starter

    Joined:
    Jun 10, 2007
    Messages:
    89
    I already tried calling microsoft and they said my product key is valid. I activated windows 7 when i first installed it but all of a sudden i started to get this error. The screen when i start windows normally is black with a message at the bottom right saying that windows is not genuine. I cant even access system restore unless im in safe mode and when i am it tells me there are no restore points. In normal mode my computer is extremely sloe even though i dont have any files really and if a program stops responding my computer blue screens and crashes. In safe mode my computer works fine but doesnt have much functionality besides using the internet.

    I also spent two hours with microsoft on the phone and even let one of their representatives remotely access my computer and still they couldnt fix it.
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    76,122
    Download MGADiag to your desktop.

    Double-click on MGADiag.exe to launch the program.

    Click "Continue".

    Ensure that the "Windows" tab is selected (it should be by default).

    Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.

    Paste the MGA Diagnostic Report back here in your next reply.

    --------------------------------------------------------------
     
  7. TerryNet

    TerryNet Terry Moderator

    Joined:
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    Messages:
    74,495
    Where did you purchase the Windows 7?
     
  8. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    This looks to me to be the problem:

    If your hard drive is failing you will get nowhere until it is replaced as it could be corrupting system files.

    Amongst other possibilities this is also a sign of a failing hard drive.

    Follow this guide to make a diagnostics boot disk, I suspect it will come up with fail.

    Identify the make of your hard drive and then use the appropriate link below to get the manufacturer's diagnostics for ISO (CD) not the one for Windows.

    When the download is complete right click the file and select Extract Here and burn the image to a CD. (A re-recordable CD will be fine).

    In Windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts. For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn
    Install the program and start the application. Select the top left hand option to burn image file to disk and then on the next window click on the small yellow folder icon and browse to the file you have downloaded from the links below. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.

    Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into dos.

    Excelstore (ISO for CD)---Excelstore for USB flash drive (instructions included in Readme.txt file)
    Hitachi/IBM Use the Drive Fitness Test - CD Image.
    Seagate, Samsung, Maxtor & Quantum Scroll down to: Seatools for Dos.
    Western Digital

    NOTE: For Toshiba/Fujitsu hard drives.
    If you have a Toshiba/Fujitsu hard drive use the diagnostics from the Seagate link.

    NOTE: Unfortunately the hard drive is the one item in your PC that will fail, it is not a case of if but a case of when. It is an electrical/mechanical device and therefore it will wear out. Hence the need to keep regular back ups of all your important data to an external source, DVD's or Blu-ray discs are the most dependable but if you have 1000's of GB's of data then an external hard drive would be a better choice, unfortunately that drive too will eventually fail, so DVD's or Blu-ray discs are the safest option for crucial data that you would be devastated to loose.
     
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