1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Windows 7 Desktop Randomly Shutting Down

Discussion in 'Hardware' started by KevinYoshi, Feb 2, 2013.

Thread Status:
Not open for further replies.
Advertisement
  1. KevinYoshi

    KevinYoshi Thread Starter

    Joined:
    Feb 2, 2013
    Messages:
    10
    Hello everyone,
    I have a desktop at home that had Windows XP, and I installed Windows 7 on it. Now, whenever I'm using it (Mainly Photoshop or programs that are large) the fans begin to get louder and then the computer freezes for a second, then the monitor says 'No input', but the computer itself stays on, but completely frozen. I have to turn it off and turn it back on. Is there any way to restore the computer to Windows XP, when it worked?
    Thanks for your help, (y)
    Kevin
     
  2. captainron276

    captainron276

    Joined:
    Sep 11, 2010
    Messages:
    3,930
    First Name:
    Ron
    To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

    Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
     
  3. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    fans speeding up usually indicate heat

    what are you running
    video card brand and model
    cpu
    m/board
    ram
    power supply
    brand
    model
    wattage

    check the listings in the bios for 12v line voltages and cpu temperatures and post them
     
  4. KevinYoshi

    KevinYoshi Thread Starter

    Joined:
    Feb 2, 2013
    Messages:
    10
    Here you go:

    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU E8200 @ 2.66GHz, x64 Family 6 Model 23 Stepping 6
    Processor Count: 2
    RAM: 3037 Mb
    Graphics Card: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1), 1294 Mb
    Hard Drives: C: Total - 476929 MB, Free - 207327 MB;
    Motherboard: ASUSTeK Computer INC., P5QPL-VM EPU
    Antivirus: None
     
  5. KevinYoshi

    KevinYoshi Thread Starter

    Joined:
    Feb 2, 2013
    Messages:
    10
    Bump? >-<
     
  6. captainron276

    captainron276

    Joined:
    Sep 11, 2010
    Messages:
    3,930
    First Name:
    Ron
    Dai asked you for this info?

     
  7. KevinYoshi

    KevinYoshi Thread Starter

    Joined:
    Feb 2, 2013
    Messages:
    10
    I'm not really tech savvy and don't have the computer right now, I'll post it later, but is there anything you could see with the info I posted?
     
  8. KevinYoshi

    KevinYoshi Thread Starter

    Joined:
    Feb 2, 2013
    Messages:
    10
    Okay, I managed to get all of this: Item Details

    Windows: Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
    Internet Explorer: 9.0.8112.16421
    Memory (RAM): 3038 MB
    CPU Info: Intel(R) Core(TM)2 Duo CPU E8200 @ 2.66GHz
    CPU Speed: 2659.4 MHz
    Sound Card: Speakers (High Definition Audio |
    Digital Audio (S/PDIF) (High De |
    Digital Audio (S/PDIF) (High De |

    Display Adapters: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) | Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) | RDPDD Chained DD | RDP Encoder Mirror Driver | RDP Reflector Display Driver
    Monitors: 1x; Generic Non-PnP Monitor |
    Screen Resolution: 1024 X 768 - 32 bit
    Network: Network Present
    Network Adapters: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
    CD / DVD Drives: 1x (D: | ) D: ATAPI iHAS120 6
    Ports: COM Ports NOT Present. LPT1
    Mouse: 3 Button Wheel Mouse Present
    Hard Disks: C: 465.8GB
    Hard Disks - Free: C: 202.2GB
    USB Controllers: 5 host controllers.
    Firewire (1394): Not Detected
    Manufacturer *: American Megatrends Inc.
    Product Make *: System Product Name
    AC Power Status: OnLine
    BIOS Info: | |
    Time Zone: Eastern Standard Time
    Battery Status: No Battery
    Motherboard *: ASUSTeK Computer INC. P5QPL-VM EPU
    IP Address: ****
    MAC Address: ***
    Host Name: ****-PC
    SM BIOS: SM
     
  9. replay

    replay

    Joined:
    Aug 12, 2003
    Messages:
    5,445
    take the side panel off the computer, then take a look at the cpu heatsink/fan is it clogged up with dust????
     
  10. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    38,805
    You still have not posted your temps and voltages. Enter the bios and it should be under the hardware tab. Post your cpu temp, system temp, 12V, 5V, and 3.3V values.
     
  11. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    power supply
    brand
    model
    wattage

    take the side off the case and look at the label on the psu for the details
     
  12. KevinYoshi

    KevinYoshi Thread Starter

    Joined:
    Feb 2, 2013
    Messages:
    10
    CPU Temperature: 42&#8451;/107.5&#8457;
    MB Temperature: 38&#8451;/100&#8457;
    CPU Fan Speed: 2700 RPM
    CPU Q-Fan Control DISABLED
    Chassis Fan Speed 2836RPM
    Power Fan Speed N/A

    CPU Over Voltage: 1.208V
    3.3V Voltage 3.328V
    5V Voltage 5.043V
    12V Voltage 12.460V

    And I'll repeat this computer was perfectly fine with Windows XP, and now it randomly turns off (around an hour-two hours into using it) with Windows 7. Sorry for this late response, and thanks for helping!
     
  13. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    power supply
    brand
    model
    wattage

    take the side off the case and look at the label on the psu for the details

    the 12v line volts are to high
     
  14. KevinYoshi

    KevinYoshi Thread Starter

    Joined:
    Feb 2, 2013
    Messages:
    10
    So what can I do?
     
  15. captainron276

    captainron276

    Joined:
    Sep 11, 2010
    Messages:
    3,930
    First Name:
    Ron
    Answer Dai's questions would be a good start...

     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1087908

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice