Windows 7 Desktop Randomly Shutting Down

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KevinYoshi

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Joined
Feb 2, 2013
Messages
10
Hello everyone,
I have a desktop at home that had Windows XP, and I installed Windows 7 on it. Now, whenever I'm using it (Mainly Photoshop or programs that are large) the fans begin to get louder and then the computer freezes for a second, then the monitor says 'No input', but the computer itself stays on, but completely frozen. I have to turn it off and turn it back on. Is there any way to restore the computer to Windows XP, when it worked?
Thanks for your help, (y)
Kevin
 
Joined
Sep 11, 2010
Messages
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To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
 

dai

Joined
Mar 6, 2003
Messages
11,198
fans speeding up usually indicate heat

what are you running
video card brand and model
cpu
m/board
ram
power supply
brand
model
wattage

check the listings in the bios for 12v line voltages and cpu temperatures and post them
 

KevinYoshi

Thread Starter
Joined
Feb 2, 2013
Messages
10
Here you go:

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E8200 @ 2.66GHz, x64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3037 Mb
Graphics Card: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1), 1294 Mb
Hard Drives: C: Total - 476929 MB, Free - 207327 MB;
Motherboard: ASUSTeK Computer INC., P5QPL-VM EPU
Antivirus: None
 
Joined
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Messages
3,992
Dai asked you for this info?

fans speeding up usually indicate heat

what are you running
video card brand and model
cpu
m/board
ram
power supply
brand
model
wattage

check the listings in the bios for 12v line voltages and cpu temperatures and post them
 

KevinYoshi

Thread Starter
Joined
Feb 2, 2013
Messages
10
I'm not really tech savvy and don't have the computer right now, I'll post it later, but is there anything you could see with the info I posted?
 

KevinYoshi

Thread Starter
Joined
Feb 2, 2013
Messages
10
Okay, I managed to get all of this: Item Details

Windows: Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
Internet Explorer: 9.0.8112.16421
Memory (RAM): 3038 MB
CPU Info: Intel(R) Core(TM)2 Duo CPU E8200 @ 2.66GHz
CPU Speed: 2659.4 MHz
Sound Card: Speakers (High Definition Audio |
Digital Audio (S/PDIF) (High De |
Digital Audio (S/PDIF) (High De |

Display Adapters: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) | Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) | RDPDD Chained DD | RDP Encoder Mirror Driver | RDP Reflector Display Driver
Monitors: 1x; Generic Non-PnP Monitor |
Screen Resolution: 1024 X 768 - 32 bit
Network: Network Present
Network Adapters: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
CD / DVD Drives: 1x (D: | ) D: ATAPI iHAS120 6
Ports: COM Ports NOT Present. LPT1
Mouse: 3 Button Wheel Mouse Present
Hard Disks: C: 465.8GB
Hard Disks - Free: C: 202.2GB
USB Controllers: 5 host controllers.
Firewire (1394): Not Detected
Manufacturer *: American Megatrends Inc.
Product Make *: System Product Name
AC Power Status: OnLine
BIOS Info: | |
Time Zone: Eastern Standard Time
Battery Status: No Battery
Motherboard *: ASUSTeK Computer INC. P5QPL-VM EPU
IP Address: ****
MAC Address: ***
Host Name: ****-PC
SM BIOS: SM
 
Joined
Aug 12, 2003
Messages
5,599
take the side panel off the computer, then take a look at the cpu heatsink/fan is it clogged up with dust????
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
41,713
You still have not posted your temps and voltages. Enter the bios and it should be under the hardware tab. Post your cpu temp, system temp, 12V, 5V, and 3.3V values.
 

dai

Joined
Mar 6, 2003
Messages
11,198
power supply
brand
model
wattage

take the side off the case and look at the label on the psu for the details
 

KevinYoshi

Thread Starter
Joined
Feb 2, 2013
Messages
10
CPU Temperature: 42℃/107.5℉
MB Temperature: 38℃/100℉
CPU Fan Speed: 2700 RPM
CPU Q-Fan Control DISABLED
Chassis Fan Speed 2836RPM
Power Fan Speed N/A

CPU Over Voltage: 1.208V
3.3V Voltage 3.328V
5V Voltage 5.043V
12V Voltage 12.460V

And I'll repeat this computer was perfectly fine with Windows XP, and now it randomly turns off (around an hour-two hours into using it) with Windows 7. Sorry for this late response, and thanks for helping!
 

dai

Joined
Mar 6, 2003
Messages
11,198
power supply
brand
model
wattage

take the side off the case and look at the label on the psu for the details

the 12v line volts are to high
 
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