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Windows 7 does not boot after manual shutdown

Discussion in 'Windows 7' started by ChrisC1031, Jul 19, 2018.

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  1. ChrisC1031

    ChrisC1031 Thread Starter

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    This is a very strange problem that I have never encountered before in all my years of computer repair. That is why I have come here for help.

    I have an HP Elitebook 8440p laptop that a customer brought me.

    At first glance, it seemed to run just fine - and it most certainly does. It has a 128GB SSD drive, and everything is lightning fast.

    When you turn the laptop on from a powered off state - it does not load windows unless I either enter the bios and exit the bios, or hit ctrl+alt+delete. Those are the only ways to get windows to load. Once loaded, it runs great! It can go to sleep or hibernate and resume normally. It can also restart normally. For some reason, shutting it down causes it to not be able to boot up again unless I press ctrl+alt+delete or enter the bios (without even making any changes).

    So, I backed up her data and wiped the hard drive completely, reformatted, and performed a clean install of windows 7. Same issue as stated above.

    I installed all drivers for every piece of hardware. Same issue.

    I updated the bios to the latest version. Same issue.

    I took the hard drive and RAM out and power cycled the laptop. Same issue.

    I replaced the CMOS battery. Same issue.

    I have run countless tests on both the RAM and the SSD. Same issue.

    This problem eludes me. I cannot figure it out! I am at my wits end!

    Sure, I "fixed" it. It works, if you press ctrl+alt+delete to start windows. After that, it runs flawlessly.

    I just don't understand why it will not load after being shut down.

    If anyone has a possible solution, please let me know! I have tried every trick I know of.

    Thanks!

    -Chris
     
  2. lynx1021

    lynx1021

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    Is the SSD set as the first boot device? Does it have a mechanical drive also?
     
  3. ChrisC1031

    ChrisC1031 Thread Starter

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    The bios only reports one drive - so my guess is that it is just an SSD drive and does not have a mechnical part.
     
  4. ChrisC1031

    ChrisC1031 Thread Starter

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    And it is indeed the first boot device
     
  5. dmccoy

    dmccoy

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    Have you tried with safe mode or a clean boot to see if it has the same issue?
     
  6. ChrisC1031

    ChrisC1031 Thread Starter

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    I did not try safe mode, but I did wipe the drive and reformat it followed by a clean install. It's very strange because the laptop shows no sign of defects as far as performance goes. No errors, no hangs, no freezes or crashing. Just a simple matter of having to either enter the bios and exit the bios after a shutdown in order to get windows to load - or pressing ctrl+alt+delete after a shutdown and power on to get windows to load. Very perplexing!
     
  7. dmccoy

    dmccoy

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    Please try the setting up clean boot as follows. Then shut down and power on as a test to see what happens

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    I would also like to you to perform the following steps.

    Step 1:
    Speccy
    Download Speccy to your desktop

    1. File > Publish Snapshot. This saves your snapshot to their servers
    2. Copy and Paste the link to your next Reply

    Step 2:
    Download MiniToolBox and save it to your desktop
    1. Right click on program and select Run as Administrator
    2. Select to Run All options
    3. Click Go and wait patiently
    4. After it completes (a reboot may be needed)
    5. MTB.txt will be saved on your desktop
    6. Upload MTB.txt file to your next reply
     
  8. Triple6

    Triple6 Moderator

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    Does it have the same issue if you use a different hard drive instead of the SSD?
     
  9. Anchoret

    Anchoret

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    Strange, I have the same problem with a relatively new AMD FX 4-core. Won't launch on a cold boot, but will after entering the BIOS and exiting. I'll follow this.
     
  10. managed

    managed Trusted Advisor Spam Fighter

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    Does the HP laptop have the same issue with the main battery removed ?
     
  11. ChrisC1031

    ChrisC1031 Thread Starter

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    I have not tried using a different HDD - mainly because I do not have a spare SSD. I am worried that another HDD might fix the issue, but would be a downgrade.
     
  12. ChrisC1031

    ChrisC1031 Thread Starter

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    Ah, so the problem exists elsewhere too!
     
  13. ChrisC1031

    ChrisC1031 Thread Starter

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    Yes, the same issue occurs with the battery removed
     
  14. Triple6

    Triple6 Moderator

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    This was meant as a test only. If the problem goes away it's an issue with that SSD, if it still exists then you have a mainboard or BIOS issue.
     
  15. ChrisC1031

    ChrisC1031 Thread Starter

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    Yes. I will try that tomorrow morning and see what the results are. If this helps to clarify how I feel about the issue - I can use hirens boot cd to load mini windows xp without any problems.
     
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