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Windows 7 Explorer crashing and failing to preform updates.

Discussion in 'Windows 7' started by bbboyd, Jan 22, 2013.

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  1. bbboyd

    bbboyd Thread Starter

    Joined:
    Jan 22, 2013
    Messages:
    1
    I'm having some major and frustrating problems with my Windows 7 Device, where explorer constantly crashes or freezes, videos arent being played smoothly but instead they are jumpy and freeze for a great deal of time before playing another few seconds. Not only that but for over a month it has been performing updates when I shut down the computer that simply do not progress, there have been times when I have left my laptop on for over 12 hours and it hasnt budged from the first update. I have ran sfc/scannow but that doesnt get passed 22%, my AVG and Windows Defender are constantly being turned off without my doing,
    Can anyone help or recommend a possible repair?
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Hello & Welcome to Tech Guy Forum

    On which date did the problem begin? Occasionally the exact date is important.

    When did the computer last work well? What changed? Perhaps a hardware or software install or removal; W7 update [ check W7's update history ]; an update to your anti malware or other program?

    What is the smallest task that your computer freezes? What is the largest task which will work?

    What happens if you boot to W7's safe mode?

    Would you describe yourself as a beginning, intermediate or advanced computer user?

    Please run the TG info tool.
    http://forums.techguy.org/site-comments-suggestions/1032709-where-tsg-information-tool.html

    RF123
     
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