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Windows 7 Help and Support is Corrupt

Discussion in 'All Other Software' started by Retta, Feb 26, 2015.

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  1. Retta

    Retta Thread Starter

    Feb 26, 2015

    I have HP windows 7 - 64bit operating system. Whenever I click on start then help and support I am able to click on the icons, however I get a message saying unknown publisher: Name wshC1AA.tmp.js. I will not run the software, however once I close the message I get another message saying The script is corrupted or has been tampered. Each icon has the same message but with a different name, however all the names end with tmp.js. I deleted java, ran my virus protector and found out I had a virus named trojan.agent/gen-rotbrow. It appears Avast got rid of the trojan. I also ran superantispyware and malewarebytes just to make sure the virus was gone. Is there anyway I can restore my help and support? I also deleted all my windows temp. files. Any help will be greatly appreciate and thank you in advance.
  2. DaveBurnett

    DaveBurnett Account Closed

    Nov 11, 2002
    Have you tried clicking on Help now you have removed the malware??
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