Windows 7 Home Premium not shutting down

[mattig89ch]

Hidy ho all,

I've got a rather interesting problem. Well, I'm not quite sure its a problem at this stage. But it is odd.

Every time I hit the shut down button on the start menu, or press the power button, windows gets to the screen where it starts to shut down then locks up.

This is a brand new install, on a hard drive I've had for a little while, but have used in other machines with no problems.

I've never seen this happen consistently before. Once or twice every now and again, but never every time I shut down the machine. Has anyone else seen this? If so, do you know how to fix it?

 

[Lance1]

You could start simple and try a Clean Startup It may be program causing this issue.

 

[mattig89ch]

Ok, just tried that. and nope, still locked up during the shutdown portion of the restarts.

 

[Lance1]

Have you checked the drive for errors? Click once on C drive and then Right click the C drive \ Properties \ Tools and click Check Now. Let us know if there are errors on the drive.

 

[mattig89ch]

Disk check passed muster. That tells me that it has to be a key windows process that's hanging every time I shut down the machine. But the only thing I see in the event viewer is a warning for a usb device. Sadly its not specific as to which device its not loading. At least not that I can see.

I could post the info from the details tab if anyone thinks they could make heads or tails of it. Anything special I should include or ommit?

 

[Lance1]

Lets check the system files for problems. Go to the CMD "Command Prompt" Right click it and select Run as Admin. Type
sfc /scannow Let it do its thing. When complete, Copy and Past this command in the CMD

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

It'll create this file on the desktop. sfcdetails.txt. Please upload that file.

 

[blues_harp28]

In addition to the above.
Download SINO by Artellos.

• Save SINO to your desktop and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
• Then please check the following checkboxes:
  

  Task List
  Startup Items
  Event Log

• Once checked, hit the Run Scan! button and wait for the program to finish the scan.
  
• A notepad window will pop up. Please copy all of the content into your next reply.

Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.

 

[mattig89ch]

srry for the lack of updates these last 4 days. The SFC scan said there was no problems.

What does that sino program do?

 

[blues_harp28]

It will show the following.
Task List
Startup Items
Event Log.

 

[mattig89ch]

ok then, you want to see what is and isn't starting then?

 

[blues_harp28]

A shutdown problem can be related to running processes - applications, what is running at start up, etc.
Some process, application, may be stalling at shutdown and causing your problem.

 

[mattig89ch]

I hate to say it, but that's right where I'm at. Something in the background has to be hanging during the shutdown process. But there's nothing in the logs that I can see, no errors or warnings.

 

[blues_harp28]

We may be able to help - however, that is up to you.

 

[mattig89ch]

ok then, I'll install and run that program asap. But it won't be today, maybe tomorrow. Playing it by ear

 

[blues_harp28]

Ok - post when you are ready.