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Windows 7 Home Premium not shutting down

Discussion in 'Windows 7' started by mattig89ch, Feb 7, 2015.

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  1. mattig89ch

    mattig89ch Thread Starter

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    Hidy ho all,

    I've got a rather interesting problem. Well, I'm not quite sure its a problem at this stage. But it is odd.

    Every time I hit the shut down button on the start menu, or press the power button, windows gets to the screen where it starts to shut down then locks up.

    This is a brand new install, on a hard drive I've had for a little while, but have used in other machines with no problems.

    I've never seen this happen consistently before. Once or twice every now and again, but never every time I shut down the machine. Has anyone else seen this? If so, do you know how to fix it?
     
  2. Lance1

    Lance1

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    You could start simple and try a Clean Startup It may be program causing this issue.
     
  3. mattig89ch

    mattig89ch Thread Starter

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    Ok, just tried that. and nope, still locked up during the shutdown portion of the restarts.
     
  4. Lance1

    Lance1

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    Have you checked the drive for errors? Click once on C drive and then Right click the C drive \ Properties \ Tools and click Check Now. Let us know if there are errors on the drive.
     
  5. mattig89ch

    mattig89ch Thread Starter

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    Disk check passed muster. That tells me that it has to be a key windows process that's hanging every time I shut down the machine. But the only thing I see in the event viewer is a warning for a usb device. Sadly its not specific as to which device its not loading. At least not that I can see.

    I could post the info from the details tab if anyone thinks they could make heads or tails of it. Anything special I should include or ommit?
     
  6. Lance1

    Lance1

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    Lets check the system files for problems. Go to the CMD "Command Prompt" Right click it and select Run as Admin. Type
    sfc /scannow Let it do its thing. When complete, Copy and Past this command in the CMD

    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

    It'll create this file on the desktop. sfcdetails.txt. Please upload that file.
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    In addition to the above.
    Download SINO by Artellos.

    • Save SINO to your desktop and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
    • Then please check the following checkboxes:
      Code:
      Task List
      Startup Items
      Event Log
      
    • Once checked, hit the Run Scan! button and wait for the program to finish the scan.
    • A notepad window will pop up. Please copy all of the content into your next reply.
    Note: If you try to interact with the program once itÂ’s started scanning it might appear to hang. The scan however will continue.
     
  8. mattig89ch

    mattig89ch Thread Starter

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    srry for the lack of updates these last 4 days. The SFC scan said there was no problems.

    What does that sino program do?
     
  9. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    It will show the following.
    Task List
    Startup Items
    Event Log.
     
  10. mattig89ch

    mattig89ch Thread Starter

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    ok then, you want to see what is and isn't starting then?
     
  11. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    A shutdown problem can be related to running processes - applications, what is running at start up, etc.
    Some process, application, may be stalling at shutdown and causing your problem.
     
  12. mattig89ch

    mattig89ch Thread Starter

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    I hate to say it, but that's right where I'm at. Something in the background has to be hanging during the shutdown process. But there's nothing in the logs that I can see, no errors or warnings.
     
  13. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    We may be able to help - however, that is up to you.
     
  14. mattig89ch

    mattig89ch Thread Starter

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    ok then, I'll install and run that program asap. But it won't be today, maybe tomorrow. Playing it by ear
     
  15. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Ok - post when you are ready.
     
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