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Windows 7 keeps asking for new product key

Discussion in 'Windows 7' started by GBertolet, May 15, 2019.

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  1. GBertolet

    GBertolet Thread Starter

    Joined:
    May 9, 2019
    Messages:
    8
    I replaced the motherboard on my Dell Dimension 5100 computer. I am running Win 7. A pop up window keeps asking for a new product key. The computer still works fine otherwise, it's just annoying. I have heard that if I had the original OS, that the computer came with, I would need a new license key. The computer originally came with Win XP, and I purchased a licensed Win 7 for an upgrade, before the motherboard died. Do I still need to purchase a new Win 7 license, or is there a workaround for this? This stinks if I have to. Being Win 7 is out within a year, probably Win 10 would be the way to go if I have to change now.
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,579
    The licence is linked to the motherboard and if that is changed, it's viewed as a new pc.
    Post the pc specifications and the hardware experts will tell you if upgrading to Windows 10, is the best option for you.
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,322
    An upgrade license should be retail and should be able to activate.

    Please run the MGA Diagnostic Tool and post back the report it creates:
    • Download MGADiag to your desktop.
    • Double-click on MGADiag.exe to launch the program
    • Click "Continue"
    • Ensure that the "Windows" tab is selected (it should be by default).
    • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
    • Paste the MGA Diagnostic Report back here in your next reply.
     
  4. GBertolet

    GBertolet Thread Starter

    Joined:
    May 9, 2019
    Messages:
    8
    I need to get Win 10. The Win 7 is acting up, because of the license issue after changing the motherboard. Microsoft says my Dell is compatible with Win 10. I am a bit confused on how to get it, or the best way. I see free downloads from Microsoft, and buy a $3 license on ebay, from an authorized partner, and you are supposedly good to go, and other packages with disc or flash drive costing $50 and more. Are you just paying for the hard copy, or is it a different version? Some packages say you must be on Win 7 or 8 to upgrade. Since I changed my motherboard, Microsoft doesn't recognize my legitimate license from Win 7, so can I still upgrade to Win 10 from Win 7 without issue?
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,993
    First Name:
    Frank
    You need to response to Cookiegal's instructions in post #3 before any further help can be provided to you.

    If you actually have a Dell Dimension 5100, that model desktop was released in late 2004 - early 2005.
    What's the exact 7-character "service tag" number on yours?

    ----------------------------------------------------------------
     
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