Windows 7 keeps asking for new product key

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GBertolet

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I replaced the motherboard on my Dell Dimension 5100 computer. I am running Win 7. A pop up window keeps asking for a new product key. The computer still works fine otherwise, it's just annoying. I have heard that if I had the original OS, that the computer came with, I would need a new license key. The computer originally came with Win XP, and I purchased a licensed Win 7 for an upgrade, before the motherboard died. Do I still need to purchase a new Win 7 license, or is there a workaround for this? This stinks if I have to. Being Win 7 is out within a year, probably Win 10 would be the way to go if I have to change now.
 

blues_harp28

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The licence is linked to the motherboard and if that is changed, it's viewed as a new pc.
Post the pc specifications and the hardware experts will tell you if upgrading to Windows 10, is the best option for you.
 

Cookiegal

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An upgrade license should be retail and should be able to activate.

Please run the MGA Diagnostic Tool and post back the report it creates:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.
 

GBertolet

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May 9, 2019
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I need to get Win 10. The Win 7 is acting up, because of the license issue after changing the motherboard. Microsoft says my Dell is compatible with Win 10. I am a bit confused on how to get it, or the best way. I see free downloads from Microsoft, and buy a $3 license on ebay, from an authorized partner, and you are supposedly good to go, and other packages with disc or flash drive costing $50 and more. Are you just paying for the hard copy, or is it a different version? Some packages say you must be on Win 7 or 8 to upgrade. Since I changed my motherboard, Microsoft doesn't recognize my legitimate license from Win 7, so can I still upgrade to Win 10 from Win 7 without issue?
 

flavallee

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You need to response to Cookiegal's instructions in post #3 before any further help can be provided to you.

If you actually have a Dell Dimension 5100, that model desktop was released in late 2004 - early 2005.
What's the exact 7-character "service tag" number on yours?

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GBertolet

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FYT8181 is the service code. I clicked on a popup window to validate my windows license, and it gave me 8 blocks of numbers, and a telephone number to call. It was an automated line, that asked for the numbers. It in return, it gave me 8 more blocks of numbers to type in boxes A -H in the window. That was it, I was revalidated. Apparently they were able to tell that my Win 7 license was genuine, so there was no issue. I learned that you need a valid Win 7 license to upgrade to Win 10 anyway, so this solves a potential issue on the upgrade.
 

flavallee

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According to that service tag number, you have THIS Dell Dimension 5100 desktop.
It appears it originally came with Windows XP Media Center Edition 2002 32-bit, but I haven't been able to confirm that.
If you look at the Certificate-Of-Authenticity sticker on the case, it will confirm which Windows XP version it originally came with.

Concerning what you said in post #6, you need to wait for Cookiegal to reply to you.

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Cookiegal

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I still need to see the MGA Diagnnostic Report please.
 
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