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Windows 7 keeps crashing, freezing, black screen?

Discussion in 'Windows 7' started by J23, Sep 1, 2011.

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  1. J23

    J23 Thread Starter

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    Hi there. Recently my computer has been crashing an awful lot. I am just doing a task and, usually if it does, it will cut to black. The computer doesn't make any noise and I have to restart it. Sometimes it will freeze on the screen, once it actually cut to a completely white screen.

    I always thought this was because I was using Google Chrome, it always seemed to be whilst that was loaded. However now its happening without that. Also, Firefox has become completely disabled, I click on the icon and nothing happens.

    So, I have no idea why this is happening! It's very worrying as I am starting a new year at college next week. I have run several anti-virus checks, SpyBot checks, that sort of thing.

    Please help! You might just save my life :/




    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows 7 Home Premium , 32 bit
    Processor: AMD Athlon(tm) Processor LE-1660, x64 Family 15 Model 127 Stepping 2
    Processor Count: 1
    RAM: 3071 Mb
    Graphics Card: ATI Radeon HD 4350, 512 Mb
    Hard Drives: C: Total - 418970 MB, Free - 130557 MB; D: Total - 15359 MB, Free - 9266 MB;
    Motherboard: Dell Inc., 0F896N, A02, ..CN7360497101KG.
    Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled
     
  2. J23

    J23 Thread Starter

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    bump!!!!!!!!!!!!!!
     
  3. headless

    headless

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    Have you looked in Event Viewer?
     
  4. dant22185

    dant22185

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    If the event viewer does not show much I would also look into updating drivers on your hardware pieces. Go to the manufacturer's site and check for driver updates. If you reinstalled the OS this would not update drivers that could be out of date.
     
  5. J23

    J23 Thread Starter

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    Thankyou very much for your help, I had a look at event viewer, and it seemed like everytime my computer crashed, the following would happen:

    Driver prosync1.sys has been blocked from loading. (Application Popup)
    Driver prohlp02.sys has been blocked from loading. (Application Popup)
    Driver sfhlp01.sys has been blocked from loading. (Application Popup)
    Driver prodrv06.sys has been blocked from loading. (Application Popup)

    then it goes on to say

    Kernel-power - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    about 6 seconds after the first 4 logs. Could this be the problem?
     
  6. J23

    J23 Thread Starter

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    bump
     
  7. Megabite

    Megabite

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    Also take a look and see if any minidumps have been created

    you will find them here They are located in C:\WINDOWS\Minidump

    Copy the last 3 and compress them zip or Rar and Go Advanced in your post then Manage Attachments and post them

    Note Do not try to compress them until you have copied them to somewhere else.
     
  8. lunarlander

    lunarlander

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    All those sys files that you posted is related to a Starforce Protection. Maybe uninstalling that may help.
     
  9. J23

    J23 Thread Starter

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    Ok. Update. I uninstalled Starforce, this unfortunately didn't help. Nothing came up on Event Viewer (apart from Starforce).

    Basically, the screen goes a certain colour then freezes, or it starts going incredibly slowly then freezes. It ALWAYS makes a whirring noise for about 2 seconds, which coming from the middle of the computer.

    Firefox doesn't work anymore, and today my cursor oversized big time for some inexplicable reason. Cheers for your help!
     
  10. lunarlander

    lunarlander

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  11. J23

    J23 Thread Starter

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    Yes, I've removed Starforce completely, so this is not the problem.
     
  12. Firebreather

    Firebreather

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    For PC security, I personally use MSE, Malwarebytes Antimalware and SuperAntispyware.
     
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