Windows 7 Licensing

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steefy_juander

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Jan 6, 2015
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I had a question about an issue I come across often as I slowly begin to do side tech work... I wanted input from other support professionals.

When you are working on a PC in which Windows has become corrupt and re-installation is necessary, how do you go about it? Do you ask the client for the original disks it came with? Do you purchase a retail copy or refurbished copy?


Thanks for helping a n00b!
 

DaveA

David
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It is always best to use the CD/DVD from the owner if there is one.

Most newer machines do NOT come with a DC/DVD, so you should use System recover to Factory settings.
 

TerryNet

Terry
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It depends on what installation or recovery media they have, which system it is, whether they still have the Windows Product Key, the possibility of purchasing recovery media and how much they are willing to spend.
 

DaveBurnett

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If the licence they have is legal, I tend to use my own media as it is the only ones I can really trust not to have been altered.
I will actually refuse to install from media they supply unless it has genuine watermarks/holograms.
I'm not going to be called back to fix stuff that was installed from questionable media.
 
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