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Windows 7 No Windows Update

Discussion in 'Windows 7' started by Windigo, Feb 13, 2013.

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  1. Windigo

    Windigo Thread Starter

    Joined:
    Feb 13, 2013
    Messages:
    7
    Hello, I have done many searches and even posted a few times at Microsoft forums, but to no avail. Here is my situation, I have a Toshiba Satellite Notebook AMD Athlon II P320 with Windows 7 Home Premium.
    Windows Update will not work and my last known update was installed on 15/09/2011. I have done may things as stated in many posts. Like one such set of instructions:
    Click Start
    Type: cmd
    Right click on cmd in start menu and select 'Run as Administrator'
    Type: net stop wuauserv
    Hit Enter
    Type: ren c:\windows\SoftwareDistribution softwaredistribution.old
    Hit Enter
    Type: net start wuauserv
    Hit Enter
    Type: exit
    Hit Enter
    Attempt to download updatess:



    This did not work. After trying other things. I finally end up with a pop up window that states:

    Windows could not start the Windows Update Service on local computer
    Error 126 The specified module could not be found.

    I have also done some research and decided to include some scans for your reading pleasure. Not sure if it will be of any use but here goes.




    Copy from FSS.txt


    Farbar Service Scanner Version: 10-02-2013
    Ran by (administrator) on 12-02-2013 at 21:25:02
    Running from "C:\Users\Downloads"
    Windows 7 Home Premium (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is offline
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    Windows Update:
    ============
    wuauserv Service is not running. Checking service configuration:
    The start type of wuauserv service is OK.
    The ImagePath of wuauserv service is OK.
    The ServiceDll of wuauserv: "C:\windows\system32\wuaueng.dll".


    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is OK.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys
    [2011-08-10 11:44] - [2011-06-20 22:27] - 1896832 ____A (Microsoft Corporation) B9D87C7707F058AC652A398CD28DE14B

    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****



    I have also included a copy of the sfcdetails.txt and that last half of WindowsUpdate.log

    I hope this is enough information to get a little bit of help. ANY help is appreciated at this point.

    Thank you very much!


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, 64 bit
    Processor: AMD Athlon(tm) II P320 Dual-Core Processor, AMD64 Family 16 Model 6 Stepping 3
    Processor Count: 2
    RAM: 2810 Mb
    Graphics Card: ATI Mobility Radeon HD 4200 Series, 256 Mb
    Hard Drives: C: Total - 274231 MB, Free - 9122 MB;
    Motherboard: TOSHIBA, Portable PC
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
     

    Attached Files:

  2. Bluertomb

    Bluertomb

    Joined:
    Feb 12, 2013
    Messages:
    41
    Hi there,

    I am not here to solve your immedicate problem, but on the contrary, I am curious about the orginality of your Windows 7 Home Premium.
    Did u get it off the shelve or it was already pre-installed together with other softwares during factory production and preparartion...??
    Have u ask the source of Win 7 before u made that purchase, at the retail store?
    If that isn't the concerned issue, then just maybe..... u must have did something on the OS configuration that prevent it from checking/downloading latest updates!!
    Try sending it back to that retail store and sees if they could help out....with a price of course !!

    Cheers
     
  3. Windigo

    Windigo Thread Starter

    Joined:
    Feb 13, 2013
    Messages:
    7
    The computer was bought a few years ago with OS and other "garbage" pre-installed. about a year and a half ago I had HD issues and computer kept crashing. Kept getting BSOD, finally managed to get a copy of same OS (or what I assumed was same OS) and used the same serial as sticker on bottom of computer. Still occasionally have HD issues, but I think computer is too old to take back to store under guarantee.
     
  4. kanaitpro

    kanaitpro Account Closed

    Joined:
    Feb 13, 2013
    Messages:
    493
    the key on the bottom is the oem key and it is for bulk installations. it should be good with any copy of win 7, if i'm not mistaken. and you should have used the key that came with the os. it sounds like a problem with the win 7 disc, like the poster above was thinking. you would be better off getting the system restore discs from the oem and trying that, though. it sounds like the windows installer could be hosed as well, i had a box like that that took me a minute to figure out once, only one in the whole school. you may need to re register the installer also, had that problem once as well.
     
  5. Abe999

    Abe999

    Joined:
    Nov 5, 2012
    Messages:
    115
    You mention having tried many things.
    Have you tried resetting your Windows update components at this site:

    http://support.microsoft.com/kb/971058

    Worked once for me when updates kept killing my printer's usb port, for whatever reason.
     
  6. Windigo

    Windigo Thread Starter

    Joined:
    Feb 13, 2013
    Messages:
    7
    Yes. tried Fix It before, tried it again just for fun.....


    Windows UpdatePublisher details

    Issues checked
    Repair default Windows Update locationsRepair default Windows Update
    locations
    Change Windows Update locations to Windows default settingsChecked
    Repair Windows Update componentsRepair Windows Update components
    Repairing Windows Update components frequently resolves common Windows
    Update errorsChecked

    Issues checkedDetection details

    6Repair default Windows Update locationsChecked

    Change Windows Update locations to Windows default settings
    Default Windows Update data locations have changedNot Run

    The location where Windows Update stores data has changed and must
    be repaired

    6Repair Windows Update componentsChecked

    Repairing Windows Update components frequently resolves common Windows
    Update errors
    Windows Update components must be repairedNot Run

    One or more Windows Update components are configured incorrectly


    Detection details

    Collection information
    Computer Name:
    Windows Version:6.1
    Architecture:amd64
    Time:Wednesday, February 13, 2013 11:29:13 PM

    Publisher details

    Windows Update
    Resolve problems that prevent you from updating Windows.
    Package Version:4.0.2.20110211
    Publisher:Microsoft Corporation
     
  7. kanaitpro

    kanaitpro Account Closed

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    493
  8. Windigo

    Windigo Thread Starter

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    Just takes me to Fix It again. Tried again though I already knew what the results were going to be.....
     
  9. kanaitpro

    kanaitpro Account Closed

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    493
  10. Windigo

    Windigo Thread Starter

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    Feb 13, 2013
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    Unfortunately there is no option to change the product key :(
    Just states "Windows is activated"
     
  11. kanaitpro

    kanaitpro Account Closed

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    there should be some blue letters saying change product activation key to the right of the message you saw. i just looked on mine and it was there. try running this and posting the results: http://static.techguy.org/download/SysInfo.exe
     
  12. Windigo

    Windigo Thread Starter

    Joined:
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    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, 64 bit
    Processor: AMD Athlon(tm) II P320 Dual-Core Processor, AMD64 Family 16 Model 6 Stepping 3
    Processor Count: 2
    RAM: 2810 Mb
    Graphics Card: ATI Mobility Radeon HD 4200 Series, 256 Mb
    Hard Drives: C: Total - 274231 MB, Free - 8466 MB; I: Total - 953867 MB, Free - 253040 MB;
    Motherboard: TOSHIBA, Portable PC
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
     
  13. kanaitpro

    kanaitpro Account Closed

    Joined:
    Feb 13, 2013
    Messages:
    493
    if you could open the properties on your computer and take a screenshot and post it, that would also help. when you open the properties, hold the alt key and hit the prt scrn button, then open paint and hit control v, and save it as a jpeg. i just want to see if the link to change the code is there. i am running win 7 pro, so it may not be an option on win 7 home. i'm not saying you're wrong, i just want to see. i may learn something.
     
  14. Windigo

    Windigo Thread Starter

    Joined:
    Feb 13, 2013
    Messages:
    7
    Here you go
     

    Attached Files:

  15. kanaitpro

    kanaitpro Account Closed

    Joined:
    Feb 13, 2013
    Messages:
    493
    i learned something alright. it was there on mine running win 7 pro. if you have a key to go with your installation cd, i would recommend you try a reinstall and use the key that came with the disc. you can try updating the windows installer first, follow this link: http://support.microsoft.com/kb/942288 . if you are running the latest version, you can try to re-register the installer: http://support.microsoft.com/kb/324516 . if this doesn't work, a reinstall of the os may be necessary.
     

    Attached Files:

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