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Windows 7 Not Booting After Reinstallation

Discussion in 'Windows 7' started by JavaTechnician, Sep 30, 2018.

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  1. JavaTechnician

    JavaTechnician Thread Starter

    Joined:
    Sep 30, 2018
    Messages:
    1
    Hey,

    I run a tech support service but I have unfortunately hit a dilemma. One of my clients is experiencing a quite unique issue.

    He has three hard drives: A 500 GB SSD, a 4 TB HDD and a 1 TB Hitachi HDD. The SSD has Windows 7 installed. He recently reinstalled Windows 7 (onto the SSD) and now, whenever his Hitachi drive is connected, his PC just boots into a black screen with a Windows cursor. I am confused as Windows isn't even installed on the Hitachi drive.

    We have checked his BIOS settings, boot order and we've even run a Hitachi diagnostic tool but it all seems fine.

    Any help would be appreciated,
    -Java
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    22,411
    I know you say Windows is not installed on the Hitachi drive - but was the drive installed when the customer installed windows on the SSD

    I suggest you connect the Hitachi USB and see what is on the drive.
     
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