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Windows 7 not genuine?

Discussion in 'Windows 7' started by Amygwilliams, Feb 4, 2013.

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  1. Amygwilliams

    Amygwilliams Thread Starter

    Joined:
    Jan 6, 2013
    Messages:
    15
    Hi,

    My Aunt got her PC fixed a while ago and the guy was nice enough to update it to Windows 7 free of charge... which I thought a bit odd at the time. It was fine for ages but its now started coming up with messages saying its a counterfeit copy, and says Build 7601, this is not a genuine copy. We cant get back in hold of him now funnily enough...

    So clearly the guy was a rip off, however it does ask for an activation key (which he obviously never gave us), but do any of you guys know a way around this?

    I'm fairly ok with computers so you can give me normal instructions to follow if there is a quick download or something.
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please download and run MGADiag.

    • Double-click on MGADiag.exe to launch the program
    • Click "Continue"
    • Ensure that the "Windows" tab is selected (it should be by default).
    • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
    • Paste the MGA Diagnostic Report back here in your next reply.

    Please download and run WVCheck.

    • Double-click WVCheck.exe.
    • As indicated by the prompt, this program can take a while depending on your hard drive space.
    • Once the program is done, copy the contents of the Notepad file as a reply.
     
  3. prunejuice

    prunejuice

    Joined:
    Apr 2, 2002
    Messages:
    3,432
    Buy a copy of Windows 7.
     
  4. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    If you have no Product Key you will have to purchase a new one by buying your own copy of Windows 7.

    Or, you could always revert back to the original OS and use the Product Key you had for that.
     
  5. Amygwilliams

    Amygwilliams Thread Starter

    Joined:
    Jan 6, 2013
    Messages:
    15
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85741
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {5B9D1A4C-0564-4241-AF80-40CF77D9FF04}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Karen\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5B9D1A4C-0564-4241-AF80-40CF77D9FF04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85741</PID><PIDType>5</PIDType><SID>S-1-5-21-2738823083-3348409636-1250246482</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20100223000000.000000+000</Date></BIOS><HWID>44383907018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-2057-7600.0000-1952010
    Installation ID: 010954959700885526585731750186555845448156875791059315
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 04/02/2013 18:35:56

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:2:2012 18:27
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAnJ8mURAGauCqdkjkNEgOR9pm1LMcOCqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 022310 APIC1831
    FACP A M I OEMFACP
    MCFG 022310 OEMMCFG
    OEMB 022310 OEMB1831
    AAFT 022310 OEMAAFT
    GSCI 022310 GMCHSCI
    SSDT DpgPmm CpuPm
     
  6. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Amyg :
    RIGHT click "computer"
    Left click "properties"

    In smaller font, look for "change product key"

    If it turns out that the W7 installed on auntie's computer is not genuine, you would left click "change product key" and enter the product key associated with the new W7 DVD you purchased, as suggested by prunejuice. This may eliminate the challenges associated with re-installing W7 [ finiding the program install disks, obtaining updates, et al ].

    In any case, backup auntie's data regularly.

    RF123
     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    It seems you have a Retail Windows license type that may have exceeded the maximal number of allowed transfers.

    You could get yourself the Get Genuine Kit from Microsoft, but since I'm not an expert on these issues, I don't know if this can only apply to OEM versions. Let's wait for other opinions.
     
  8. prunejuice

    prunejuice

    Joined:
    Apr 2, 2002
    Messages:
    3,432
    You have a well known pirated copy of Windows.
    The Product Key Hash is all over the internet.
    Buy your copy.
     
  9. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Exactly.
     
  10. Amygwilliams

    Amygwilliams Thread Starter

    Joined:
    Jan 6, 2013
    Messages:
    15
    Ohhh... thats rubbish. Ok then, Ive got a proper disc of XP at home somewhere... if its been used once can it be used again? she doesnt need an up-to-date system to work on, she only checks her emails and fb etc.
     
  11. Amygwilliams

    Amygwilliams Thread Starter

    Joined:
    Jan 6, 2013
    Messages:
    15
    Heres the other thing anyway...

    Windows Validation Check
    Version: 1.9.12.5
    Log Created On: 1838_04-02-2013
    -----------------------

    Windows Information
    -----------------------
    Windows Version: Windows 7 Service Pack 1
    Windows Mode: Normal
    Systemroot Path: C:\Windows

    WVCheck's Auto Update Check
    -----------------------
    Auto-Update Option: Download updates and install them automatically.
    -----------------------
    Last Success Time for Update Detection: 2013-02-04 17:22:43
    Last Success Time for Update Download: 2013-01-11 17:27:26
    Last Success Time for Update Installation: 2013-01-11 18:11:12


    WVCheck's Registry Check Check
    -----------------------
    Antiwpa: Not Found
    -----------------------
    Chew7Hale: Not Found
    -----------------------


    WVCheck's File Dump
    -----------------------
    C:\Windows\System32\slwga.dll
    Size: 14336 bytes
    Creation; 2/6/2011 20:30:36
    Modification; 20/11/2010 12:21:24
    MD5; 19f75d71e4256f5113d64ce2bb66b838
    Matched: slwga.dll
    -----------------------
    C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_ff27e02604a90885\slwga.dll
    Size: 13824 bytes
    Creation; 14/7/2009 0:36:22
    Modification; 14/7/2009 2:16:15
    MD5; 01fe4bdd0b47a7d8bf34d78d2bc23ddb
    Matched: slwga.dll
    -----------------------
    C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
    Size: 14336 bytes
    Creation; 2/6/2011 20:30:36
    Modification; 20/11/2010 12:21:24
    MD5; 19f75d71e4256f5113d64ce2bb66b838
    Matched: slwga.dll
    -----------------------


    WVCheck's Dir Dump
    -----------------------
    WVCheck found no known bad directories.


    WVCheck's Missing File Check
    -----------------------
    WVCheck found no missing Windows files.


    WVCheck's HOSTS File Check
    -----------------------
    WVCheck found no bad lines in the hosts file.


    WVCheck's MD5 Check
    EXPERIMENTAL!!
    -----------------------
    user32.dll - f1dd3acaee5e6b4bbc69bc6df75cef66


    -------- End of File, program close at 1956_04-02-2013 --------
     
  12. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    You cannot use your copy of XP if it is already installed on another system, you can only have it activated on one PC at a time. What did you have installed before this con man installed the unlicensed copy of Win 7, is there a licence sticker on the PC, do you have Recovery discs or is there a Recovery partition on the hard drive?
     
  13. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,955
    First Name:
    Terry
    If you like you can report the fraud.

    If that XP you have is OEM (pre-installed) it is locked to the original PC. If it is retail it can be transferred, but as Mark said only one computer at a time.

    Echoing Mark, what was on the computer, etc.?
     
  14. Amygwilliams

    Amygwilliams Thread Starter

    Joined:
    Jan 6, 2013
    Messages:
    15
    The computer has a Vista sticker on the front... And I've managed to hunt out a few of the original bits including the manuals and 2 blank recovery DVD-r's which judging by the name does not sound promising lol any use? X
     
  15. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    77,955
    First Name:
    Terry
    Recovery DVDs sound great, but not blank ones. :( Meaning they were labelled but nobody did the next step of creating them?
     
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