Windows 7 not genuine?

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Amygwilliams

Thread Starter
Joined
Jan 6, 2013
Messages
15
Hi,

My Aunt got her PC fixed a while ago and the guy was nice enough to update it to Windows 7 free of charge... which I thought a bit odd at the time. It was fine for ages but its now started coming up with messages saying its a counterfeit copy, and says Build 7601, this is not a genuine copy. We cant get back in hold of him now funnily enough...

So clearly the guy was a rip off, however it does ask for an activation key (which he obviously never gave us), but do any of you guys know a way around this?

I'm fairly ok with computers so you can give me normal instructions to follow if there is a quick download or something.
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
Please download and run MGADiag.

  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.

Please download and run WVCheck.

  • Double-click WVCheck.exe.
  • As indicated by the prompt, this program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the Notepad file as a reply.
 
Joined
May 7, 2011
Messages
14,142
If you have no Product Key you will have to purchase a new one by buying your own copy of Windows 7.

Or, you could always revert back to the original OS and use the Product Key you had for that.
 

Amygwilliams

Thread Starter
Joined
Jan 6, 2013
Messages
15
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85741
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5B9D1A4C-0564-4241-AF80-40CF77D9FF04}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Karen\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5B9D1A4C-0564-4241-AF80-40CF77D9FF04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85741</PID><PIDType>5</PIDType><SID>S-1-5-21-2738823083-3348409636-1250246482</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20100223000000.000000+000</Date></BIOS><HWID>44383907018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-2057-7600.0000-1952010
Installation ID: 010954959700885526585731750186555845448156875791059315
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 04/02/2013 18:35:56

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:2:2012 18:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAnJ8mURAGauCqdkjkNEgOR9pm1LMcOCqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 022310 APIC1831
FACP A M I OEMFACP
MCFG 022310 OEMMCFG
OEMB 022310 OEMB1831
AAFT 022310 OEMAAFT
GSCI 022310 GMCHSCI
SSDT DpgPmm CpuPm
 
Joined
Dec 28, 2004
Messages
8,256
Amyg :
RIGHT click "computer"
Left click "properties"

In smaller font, look for "change product key"

If it turns out that the W7 installed on auntie's computer is not genuine, you would left click "change product key" and enter the product key associated with the new W7 DVD you purchased, as suggested by prunejuice. This may eliminate the challenges associated with re-installing W7 [ finiding the program install disks, obtaining updates, et al ].

In any case, backup auntie's data regularly.

RF123
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
It seems you have a Retail Windows license type that may have exceeded the maximal number of allowed transfers.

You could get yourself the Get Genuine Kit from Microsoft, but since I'm not an expert on these issues, I don't know if this can only apply to OEM versions. Let's wait for other opinions.
 
Joined
Apr 2, 2002
Messages
3,446
You have a well known pirated copy of Windows.
The Product Key Hash is all over the internet.
Buy your copy.
 

Amygwilliams

Thread Starter
Joined
Jan 6, 2013
Messages
15
Ohhh... thats rubbish. Ok then, Ive got a proper disc of XP at home somewhere... if its been used once can it be used again? she doesnt need an up-to-date system to work on, she only checks her emails and fb etc.
 

Amygwilliams

Thread Starter
Joined
Jan 6, 2013
Messages
15
Heres the other thing anyway...

Windows Validation Check
Version: 1.9.12.5
Log Created On: 1838_04-02-2013
-----------------------

Windows Information
-----------------------
Windows Version: Windows 7 Service Pack 1
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2013-02-04 17:22:43
Last Success Time for Update Download: 2013-01-11 17:27:26
Last Success Time for Update Installation: 2013-01-11 18:11:12


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 14336 bytes
Creation; 2/6/2011 20:30:36
Modification; 20/11/2010 12:21:24
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_ff27e02604a90885\slwga.dll
Size: 13824 bytes
Creation; 14/7/2009 0:36:22
Modification; 14/7/2009 2:16:15
MD5; 01fe4bdd0b47a7d8bf34d78d2bc23ddb
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
Size: 14336 bytes
Creation; 2/6/2011 20:30:36
Modification; 20/11/2010 12:21:24
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - f1dd3acaee5e6b4bbc69bc6df75cef66


-------- End of File, program close at 1956_04-02-2013 --------
 
Joined
May 7, 2011
Messages
14,142
You cannot use your copy of XP if it is already installed on another system, you can only have it activated on one PC at a time. What did you have installed before this con man installed the unlicensed copy of Win 7, is there a licence sticker on the PC, do you have Recovery discs or is there a Recovery partition on the hard drive?
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,773
If you like you can report the fraud.

If that XP you have is OEM (pre-installed) it is locked to the original PC. If it is retail it can be transferred, but as Mark said only one computer at a time.

Echoing Mark, what was on the computer, etc.?
 

Amygwilliams

Thread Starter
Joined
Jan 6, 2013
Messages
15
The computer has a Vista sticker on the front... And I've managed to hunt out a few of the original bits including the manuals and 2 blank recovery DVD-r's which judging by the name does not sound promising lol any use? X
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,773
Recovery DVDs sound great, but not blank ones. :( Meaning they were labelled but nobody did the next step of creating them?
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top