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Windows 7 Notebook -- unexplainable slowdown

Discussion in 'Windows 7' started by Neu, May 20, 2012.

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  1. Neu

    Neu Thread Starter

    Joined:
    May 20, 2012
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    I am currently running an Advent Roma 2000 notebook with Windows 7. Several months previously, I noticed that, very rarely, the frame rate running games would be around 1/3 of what was normal, and the system would seem generally sluggish, despite the fact checking Task Manager showed CPU usage and physical memory levels while no applications were running were normal. This continued until I shutdown or restarted.

    In recent weeks, this slowdown has become increasingly common. It appeared that there was roughly a 50/50 chance while booting as to whether the system would run normally or with this slowdown. However, as of around a week ago, even if it begins running normally it switches to the state of slowdown within a few minutes of logging in.

    I have ran scans with Avast and Malwarebytes, neither of which revealed anything.

    Many thanks in advance to anyone who can point me in the right direction towards rectifying this issue.
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
  3. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
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    Messages:
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    After you have run blues_harp28's scans, let's see this:

    Click Start.

    In the search bar, type MSCONFIG and hit Enter. Click the "Startup" tab.

    Write down only the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    ---------------------------------------------------------------------------------------------------------

    Click Start - Run, then type in

    %temp%

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

    After it's done, restart the computer.
     
  4. Neu

    Neu Thread Starter

    Joined:
    May 20, 2012
    Messages:
    12
    Hi, thanks for your feedback.

    I have attempted everything both of you suggested, but this doesn't appear to have fixed anything or revealed any issues.

    Yesterday I reinstalled Windows and restored the system to factory condition, yet this still had no effect, leading me to suspect the problem may be hardware-based.

    My specifications are as follows:
    OS Version: Microsoft Windows 7 Home Premium, 32 bit
    Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz, x64 Family 6 Model 23 Stepping 10
    Processor Count: 1
    RAM: 3032 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1292 Mb
    Hard Drives: C: Total - 295743 MB, Free - 248062 MB;
    Motherboard: Advent, Roma
    Antivirus: avast! Antivirus, Updated and Enabled

    TheShooter93, here are the startup items according to system configuration:
    RAID Event Monitor
    Intel(R) Common User Interface
    Intel(R) Common User Interface
    Intel(R) Common User Interface
    Realtek HD Audio Manager
    Synaptics Pointing Device Manager
    Adobe Acrobat
    avast! Antivirus
    Reminder
    Offers
    Google Update
    Launch
    OSD
     
  5. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
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    Messages:
    17,059
    System file checker - Disk Check - Ram Test all came back without any problems?

    Back to msconfig.
    Click on the Start Up Tab

    Or post a screen shot of all entries in the Start uup tab.
    To post a screen shot > hold the Alt key and press the PrtScn key.
    Open the Windows PAINT application and Paste the screen shot.
    Once pasted - you can then use PAINT to trim to size and save it as a JPG format file.
    To upload the screen shot to the forum.
    Open the reply window and use the Manage Attachments button to upload it here.

    Check - Device Manager - drivers may need updating.
    http://www.techtalkz.com/windows-7/515982-how-use-device-manager-windows-7-a.html

    Hard drive manufacturers test.
    http://www.seagate.com/ww/v/index.j...toid=4ae797f40cce3210VgnVCM1000001a48090aRCRD

    http://www.tacktech.com/display.cfm?ttid=287
     
  6. Neu

    Neu Thread Starter

    Joined:
    May 20, 2012
    Messages:
    12
    All device drivers are up to date. As for possible issues with my hard disk, the diagnostic tool from Toshiba's website asks that I "select the target drive to test", but isn't allowing me to select a drive from the list provided.

    I've attached the image showing all entries in the startup tab, however, there doesn't appear to be anything out of the ordinary in there, as I recently performed a fresh install of Windows, so I doubt this will be of any help.
     

    Attached Files:

  7. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,012
    You can remove the checkmarks from all of the entries except:

    Avast! Antivirus

    Synaptics Pointing Device Driver


    Click OK.

    Reboot the machine.

    When prompted about the changes at startup, place a checkmark in the box and click "OK."
     
  8. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
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    Messages:
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    Try this link.
    http://www.seagate.com/support/warr...toid=4ae797f40cce3210VgnVCM1000001a48090aRCRD

    Is your Windows 7 a 64-bit system?
    Likely to be 32 bit.
    But click Start button > Right-click Computer > Click Properties.
    Under System - you can view the system type.

    If Not a 64 bit system.

    Post a Hjt log - to see what is running on your system.

    Hijack this 2.04
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

    If the Hjt log will not load
    Go to Control Panel - User Accounts.
    Select - Change User Account Control Settings.
    Move the slider down to Never Notify then click Ok.

    Restart your Pc.
    Try Hjt log again.
     
  9. Neu

    Neu Thread Starter

    Joined:
    May 20, 2012
    Messages:
    12
    Thanks again for your advice. Here are the results of the log:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 21:05:01, on 22/05/2012
    Platform: Windows 7 (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files\OEM\LIVE! OSD 1.14(AD)\osd.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Users\Daniel White\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel White\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel White\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel White\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Program Files\HiJackThis\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Global Startup: OSD.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
    O17 - HKLM\System\CCS\Services\Tcpip\..\{455EE5C6-56DA-44A1-99F1-4D58A9FFB021}: NameServer = 217.171.132.1 217.171.135.1
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: BecHelperService - Unknown owner - C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe

    --
    End of file - 3675 bytes

    Edit: removing the checkmarks from the startup entries had no recognisable effect on performance.
     
  10. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
    No problems showing there.
    You say that Malwarebytes scan comes up clean?
    Download - SuperAntiSpyware to your desktop.
    Download the Free version.

    SuperAntiSpyware

    SuperAntiSpyware
    Click on the install icon - allow it to update during the install process.
    Select the Quick Scan option.
    Click Scan your Computer.
    Any infections or problems will be highlighted in red.
    After the scan is finished.
    Click Continue.
    Check that everything is listed.
    Click Remove Threats.
    Click OK - then click Finish
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.

    Device Manager - click the + sign to expand all entries and look for exclamation marks.
    http://www.techtalkz.com/windows-7/515982-how-use-device-manager-windows-7-a.html

    I cannot find the support site for your Pc.
    You may need to update a driver.
    http://www.uktsupport.co.uk/advent/laptop/roma2000.htm
    Check for any driver updates.
    http://www.intel.com/p/en_US/support/detect

    Do you recognize this domain as belonging to Internet Service Provider or Network?
    O17 - HKLM\System\CCS\Services\Tcpip\..\{455EE5C6-56DA-44A1-99F1-4D58A9FFB021}: NameServer = 217.171.132.1 217.171.135.1
    Edit.
    Hutchison 3G UK Ltd
    20 Grenfell Road
    Maidenhead,
     
  11. Neu

    Neu Thread Starter

    Joined:
    May 20, 2012
    Messages:
    12
    Here is the log generated by the scan:

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 05/24/2012 at 06:29 PM

    Application Version : 5.0.1150

    Core Rules Database Version : 8643
    Trace Rules Database Version: 6455

    Scan type : Quick Scan
    Total Scan Time : 00:12:47

    Operating System Information
    Windows 7 Home Premium 32-bit (Build 6.01.7600)
    UAC On - Limited User

    Memory items scanned : 573
    Memory threats detected : 0
    Registry items scanned : 27011
    Registry threats detected : 0
    File items scanned : 7232
    File threats detected : 17

    Adware.Tracking Cookie
    .doubleclick.net [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .specificclick.net [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .doubleclick.net [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .imrworldwide.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .imrworldwide.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .serving-sys.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .invitemedia.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]

    There aren't any exclamation marks showing up in device manager, and all drivers appear to be up to date.

    Edit: yes, that domain and address belong to my service provider.
     
  12. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
    Did you check out the hard drive test here?
    http://www.seagate.com/support/warr...toid=4ae797f40cce3210VgnVCM1000001a48090aRCRD

    Right click My Computer > Properties.
    What is listed under the General tab - bottom right?
    Or post a screenshot.

    Also post the uninstall log from Hjt log
    Start HiJackThis.
    Click > Open The Misc Tools Section button.
    Click > Open Uninstall Manager.
    Click > Save List.
    Save the uninstall list file on your desktop.

    You have run SUPERAntiSpyware as 'Limited User'
    It should be run as Administrator
     
  13. Neu

    Neu Thread Starter

    Joined:
    May 20, 2012
    Messages:
    12
    I ran the scan with SuperAntiSpyware running as an administrator:

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 05/26/2012 at 08:58 PM

    Application Version : 5.0.1150

    Core Rules Database Version : 8643
    Trace Rules Database Version: 6455

    Scan type : Quick Scan
    Total Scan Time : 00:26:18

    Operating System Information
    Windows 7 Home Premium 32-bit (Build 6.01.7600)
    UAC On - Administrator

    Memory items scanned : 658
    Memory threats detected : 0
    Registry items scanned : 27132
    Registry threats detected : 0
    File items scanned : 7775
    File threats detected : 6

    Adware.Tracking Cookie
    .getclicky.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .static.getclicky.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    in.getclicky.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .imrworldwide.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .imrworldwide.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    statse.webtrendslive.com [ C:\USERS\user directory\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]

    I also ran a short generic test in SeaTools, which came up as a pass.

    My Computer>Properties just brings me to Control Panel\System and Security\System, which has no General tab.

    Lastly, here is the uninstall log from HiJackThis:

    Adobe Flash Player 10 ActiveX
    Adobe Reader 9.1
    Audacity 1.2.6
    avast! Free Antivirus
    BMW M3 Challenge
    Compatibility Pack for the 2007 Office system
    GIMP 2.6.7
    Google SketchUp 7
    HiJackThis
    Huawei modem
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) TV Wizard
    IntelĀ® Matrix Storage Manager
    ISO Recorder
    LAME v3.98.2 for Audacity
    Launch
    LIVE! Control Center 1.05
    LIVE! OSD 1.14(AD)
    Malwarebytes' Anti-Malware
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office Home and Student 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Suite Activation Assistant
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    Microsoft Works
    PlayReady PC Runtime x86
    Realtek 8136 8168 8169 Ethernet Driver
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Card Reader
    REALTEK Wireless LAN Driver
    Super DX-Ball v1.1
    SUPERAntiSpyware
    Synaptics Pointing Device Driver
    VLC media player 2.0.0
     
  14. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,059
    What is listed under System.
    Post a screenshot.
     
  15. Neu

    Neu Thread Starter

    Joined:
    May 20, 2012
    Messages:
    12
    Here's the screenshot attached as requested.
     

    Attached Files:

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