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Windows 7 Professional & Printer Issues

Discussion in 'Windows 7' started by NewITGuy1, Jan 27, 2011.

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  1. NewITGuy1

    NewITGuy1 Thread Starter

    Joined:
    Dec 8, 2009
    Messages:
    16
    I have a new Windows 7 Professional 32 bit computer that the printers are not pushing out to. We have a Windows Server 2003 R2 server with print management that deploys printers to all the work stations. The new Windows 7 Professional computer will not always get the printers. When first set up and signed on as a administrator the printers deployed. The users then did not get the printers and cannot add a printer manually. When signed back on as an administrator I found that the printers that originally deployed had disappeared. Whenever trying to add a printer manually I get a message saying the printer services are not started and that it needs to be restarted. When I go into services I find that the print services is started/running, so I'll restart it, reboot the computer and usually find that the printers deployed again for the administrator. The first time I did this the printers then deploy for users, but not all the printers (some are missing) in all cases. A short time later, maybe a day or 2 the printers will disappear again, getting the same messages if you try adding a printer manually and finding the print services still running/started. Not every time I do the restart of print services and rebooting the computer will resolve the issue though. Sometimes that has to be done a couple of times for it to work but still will only resolve the issue for a short time and the printers will disappear again. Print services is set for automatic. There are 2 other Windows 7 Professional computers on the same network that do not have this issue. Anybody have any possible resolutions of know of any security settings in 7 that may cause this? Thanks for the help!!
     
  2. LagunaGTO

    LagunaGTO Account Closed

    Joined:
    Jan 27, 2011
    Messages:
    139
    Print Spooler is such a pain in the ***. I cannot wait for technology to improve when it comes to printers. Working in IT for a large company, printers and their drivers are about 40% of our problems.

    Try this first:
    - Stop the Print Spool service.
    - Head to C:\Windows\System32\Spool\PRINTERS
    - Delete anything in this folder.
    - Restart print spooler.
    - Check Printers

    If still an issue:
    - Head to Admin Tools in the CP.
    - Go to Print Management
    - Drop Down Print Servers > (Your Server) > Drivers
    - Delete any Drivers listed that are actually drivers, do not delete others (eg: Microsoft XPS Document Writer)
    - Click on the Printers now and delete any actual printers listed.
    - Reboot the PC.
    - Login make take a bit this time but see if the printers appear.
    NOTE: Printers/Drivers might give you an error trying to delete it saying it is in use, if so, follow the below steps:

    If all of this STILL does NOT work, do:


    1. Stop the Print Spooler
    2. Locate the Following Paths and Follow the Directions per Path:
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers
    - Delete any servers listed

    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers
    - Delete any actual Printers listed, nothing else (eg: Adobe PDF, OneNote).

    HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\WindowsNT\Drivers\Version-3
    NOTE: \WindowsNT\ path is determinent on x86 or x64
    - Delete any actual Printers listed, nothing else (eg: Adobe PDF, OneNote).

    C:\Windows\System32\spool\drivers\Win32x86
    NOTE: Change the \Win32x86 to \x64 for 64-bit Windows.
    - Create a backup copy of that folder
    - Delete everything inside of the folder that you have copied.
    - Sometimes you might have to manually go in and delete files. Try to delete as much as possible.

    3. Start the Print Spooler.
    4. Reboot the PC
    5. Print a Test Page to Verify Functionality


    NOTE: If you're running a Canon printer, in the 6000 series, they recently released a bad driver.
     
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