Windows 7 shutdown dilema

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greeves03

Thread Starter
Joined
Feb 27, 2015
Messages
1
Hi I read a question which mirrors a problem I have with my pc laptop windows 7. It is to do with "background program ' that "is preventing shutdown"
This is your response but I wasn't able to see the outcome.


It seems 94F11419-869E-47aa-9563-F48591285CAD is related to YCMMirage.exe, which is part of webcam software - usually CyberLink YouCam.
Is CyberLink installed on your machine?


Can I pick up the string and/or can you tell me if I have a problem?
My computer also runs slowly and often closes down for no reason. I also get a lot of " web page is not responding"


cheers
greeves03
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,298
Hiya and welcome to Tech Support Guy :)

Are you still having this problem? If so, can you run the following and we'll go from there:

Download Security Check from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


-----

Download OTL to your Desktop


(Vista or Win 7 => right click and Run As Administrator)

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Standard Output.
  • At the top, check the box entitled Scan All Users
  • Toward the bottom, check:
    All Users
    LOP Check
    Purity Check
  • Under the Standard Registry box change it to All
    Do not change any settings unless otherwise told to do so.
  • Please copy the text in the code box below and paste it in the Custom Scans/Fixes box in OTL:

    Code:
    DRIVES
    netsvcs
    activex
    msconfig
    drivers32
    %systemroot%\assembly\GAC_32\*.ini
    %systemroot%\assembly\GAC_64\*.ini
    %ALLUSERSPROFILE%\Application Data\*.exe
    %APPDATA%\*.
    safebootminimal
    safebootnetwork
    %SYSTEMDRIVE%\*.*
    %PROGRAMFILES%\*.exe
    %LOCALAPPDATA%\*.exe
    %windir%\Installer\*.*
    %windir%\system32\tasks\*.*
    %windir%\system32\tasks\*.* /64
    %systemroot%\Fonts\*.exe
    %systemroot%\*. /mp /s
    /md5start
    pnrpnsp.dll
    nwprovau.dll
    nlaapi.dll
    napinsp.dll
    mswsock.dll
    winrnr.dll
    wshelper.dll
    consrv.dll
    explorer.exe
    winlogon.exe
    regedit.exe
    Userinit.exe
    svchost.exe
    services.exe
    user32.dll
    atapi.sys
    csrss.exe
    PRINTISOLATIONHOST.EXE
    /md5stop
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemdrive%\$Recycle.Bin|@;true;true;true /fp
    %systemroot%\system32\drivers\*.sys /lockedfiles
    C:\Windows\assembly\tmp\U\*.* /s
    %Temp%\smtmp\* \s
    %Temp%\smtmp\1\*.*
    %Temp%\smtmp\2\*.*
    %Temp%\smtmp\3\*.*
    %Temp%\smtmp\4\*.*
    dir "%systemdrive%\*" /S /A:L /C
    CREATERESTOREPOINT
  • Click the Run Scan button. The scan wont take long.
    A black box will appear, this is part of the custom scan, so don't be alarmed ;)
    IF OTL SAYS 'NOT RESPONDING' DON'T USE THE MOUSE. IT WILL CARRY ON SCANNING AFTER A FEW MINUTES

  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic

Thanks

eddie
 
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