Windows 7 shutdown dilema

[greeves03]

Hi I read a question which mirrors a problem I have with my pc laptop windows 7. It is to do with "background program ' that "is preventing shutdown"
This is your response but I wasn't able to see the outcome.


It seems 94F11419-869E-47aa-9563-F48591285CAD is related to YCMMirage.exe, which is part of webcam software - usually CyberLink YouCam.
Is CyberLink installed on your machine?


Can I pick up the string and/or can you tell me if I have a problem?
My computer also runs slowly and often closes down for no reason. I also get a lot of " web page is not responding"


cheers
greeves03

 

[eddie5659]

Hiya and welcome to Tech Support Guy

Are you still having this problem? If so, can you run the following and we'll go from there:

Download Security Check from here.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-----

Download OTL to your Desktop


(Vista or Win 7 => right click and Run As Administrator)

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top change it to Standard Output.
• At the top, check the box entitled Scan All Users
• Toward the bottom, check:
  All Users
  LOP Check
  Purity Check
• Under the Standard Registry box change it to All
  Do not change any settings unless otherwise told to do so.
• Please copy the text in the code box below and paste it in the Custom Scans/Fixes box in OTL:
  
  

  DRIVES
  netsvcs
  activex
  msconfig
  drivers32
  %systemroot%\assembly\GAC_32\*.ini
  %systemroot%\assembly\GAC_64\*.ini
  %ALLUSERSPROFILE%\Application Data\*.exe
  %APPDATA%\*.
  safebootminimal
  safebootnetwork
  %SYSTEMDRIVE%\*.*
  %PROGRAMFILES%\*.exe
  %LOCALAPPDATA%\*.exe
  %windir%\Installer\*.*
  %windir%\system32\tasks\*.*
  %windir%\system32\tasks\*.* /64
  %systemroot%\Fonts\*.exe
  %systemroot%\*. /mp /s
  /md5start
  pnrpnsp.dll
  nwprovau.dll
  nlaapi.dll
  napinsp.dll
  mswsock.dll
  winrnr.dll
  wshelper.dll
  consrv.dll
  explorer.exe
  winlogon.exe
  regedit.exe
  Userinit.exe
  svchost.exe
  services.exe
  user32.dll
  atapi.sys
  csrss.exe
  PRINTISOLATIONHOST.EXE
  /md5stop
  hklm\software\clients\startmenuinternet|command /rs
  hklm\software\clients\startmenuinternet|command /64 /rs
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles
  %systemdrive%\$Recycle.Bin|@;true;true;true /fp
  %systemroot%\system32\drivers\*.sys /lockedfiles
  C:\Windows\assembly\tmp\U\*.* /s
  %Temp%\smtmp\* \s
  %Temp%\smtmp\1\*.*
  %Temp%\smtmp\2\*.*
  %Temp%\smtmp\3\*.*
  %Temp%\smtmp\4\*.*
  dir "%systemdrive%\*" /S /A:L /C
  CREATERESTOREPOINT

• Click the Run Scan button. The scan wont take long.
  A black box will appear, this is part of the custom scan, so don't be alarmed
  IF OTL SAYS 'NOT RESPONDING' DON'T USE THE MOUSE. IT WILL CARRY ON SCANNING AFTER A FEW MINUTES
  
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic
  

Thanks

eddie