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Windows 7 shutdown dilema

Discussion in 'Virus & Other Malware Removal' started by greeves03, Feb 27, 2015.

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  1. greeves03

    greeves03 Thread Starter

    Joined:
    Feb 27, 2015
    Messages:
    1
    Hi I read a question which mirrors a problem I have with my pc laptop windows 7. It is to do with "background program ' that "is preventing shutdown"
    This is your response but I wasn't able to see the outcome.


    It seems 94F11419-869E-47aa-9563-F48591285CAD is related to YCMMirage.exe, which is part of webcam software - usually CyberLink YouCam.
    Is CyberLink installed on your machine?


    Can I pick up the string and/or can you tell me if I have a problem?
    My computer also runs slowly and often closes down for no reason. I also get a lot of " web page is not responding"


    cheers
    greeves03
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    37,042
    Hiya and welcome to Tech Support Guy :)

    Are you still having this problem? If so, can you run the following and we'll go from there:

    Download Security Check from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


    -----

    Download OTL to your Desktop


    (Vista or Win 7 => right click and Run As Administrator)

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Standard Output.
    • At the top, check the box entitled Scan All Users
    • Toward the bottom, check:
      All Users
      LOP Check
      Purity Check
    • Under the Standard Registry box change it to All
      Do not change any settings unless otherwise told to do so.
    • Please copy the text in the code box below and paste it in the Custom Scans/Fixes box in OTL:

      Code:
      DRIVES
      netsvcs
      activex
      msconfig
      drivers32
      %systemroot%\assembly\GAC_32\*.ini
      %systemroot%\assembly\GAC_64\*.ini
      %ALLUSERSPROFILE%\Application Data\*.exe
      %APPDATA%\*.
      safebootminimal
      safebootnetwork
      %SYSTEMDRIVE%\*.*
      %PROGRAMFILES%\*.exe
      %LOCALAPPDATA%\*.exe
      %windir%\Installer\*.*
      %windir%\system32\tasks\*.*
      %windir%\system32\tasks\*.* /64
      %systemroot%\Fonts\*.exe
      %systemroot%\*. /mp /s
      /md5start
      pnrpnsp.dll
      nwprovau.dll
      nlaapi.dll
      napinsp.dll
      mswsock.dll
      winrnr.dll
      wshelper.dll
      consrv.dll
      explorer.exe
      winlogon.exe
      regedit.exe
      Userinit.exe
      svchost.exe
      services.exe
      user32.dll
      atapi.sys
      csrss.exe
      PRINTISOLATIONHOST.EXE
      /md5stop
      hklm\software\clients\startmenuinternet|command /rs
      hklm\software\clients\startmenuinternet|command /64 /rs
      %systemroot%\system32\*.dll /lockedfiles
      %systemroot%\Tasks\*.job /lockedfiles
      %systemdrive%\$Recycle.Bin|@;true;true;true /fp
      %systemroot%\system32\drivers\*.sys /lockedfiles
      C:\Windows\assembly\tmp\U\*.* /s
      %Temp%\smtmp\* \s
      %Temp%\smtmp\1\*.*
      %Temp%\smtmp\2\*.*
      %Temp%\smtmp\3\*.*
      %Temp%\smtmp\4\*.*
      dir "%systemdrive%\*" /S /A:L /C
      CREATERESTOREPOINT
      
    • Click the Run Scan button. The scan wont take long.
      A black box will appear, this is part of the custom scan, so don't be alarmed ;)
      IF OTL SAYS 'NOT RESPONDING' DON'T USE THE MOUSE. IT WILL CARRY ON SCANNING AFTER A FEW MINUTES

    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic

    Thanks

    eddie
     
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