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Windows 7 Starter SP1 issue

Discussion in 'Windows 7' started by hatchro53, Jan 3, 2013.

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  1. hatchro53

    hatchro53 Thread Starter

    Joined:
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    My son has an Acer Aspire one with the Intel Atom processor running Windows7 starter SP1.

    The computer seems to function normally (boots, runs app's, etc.)HOWEVER,......

    If I try to open functions such as Device Manager, or msconfig (as theadministrator) I get an error message the says "this funtion is not aninstalled service" . I tried both command line and via Control Panel.

    When I try to open Devices and Printers or network adapter settings it willgo to that screen but never load any information. Same thing for systemrestore.

    The Acer recovery management function also does not work so I can't returnit to original config.

    As it is a netbook I have no CD's. Everything was on drive C:.

    It does have McAfee Internet Security and Malware Bytes installed. They both"appear" to function normally but do not detect anything wrong.

    I have never had a root kit issue but this makes me think of that!! AnyIdeals???

    Robert
     
  2. hatchro53

    hatchro53 Thread Starter

    Joined:
    Jan 3, 2013
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    Sorry for the formatting.

    I did a cut/paste and it did not like that!
     
  3. Lance1

    Lance1

    Joined:
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    Messages:
    5,613
    From what I've Read online this is an infection of some kind. I'll make a request for a malware specialist to attend to this post.

    Welcome to TSG hatchro53, we will get back to you.
     
  4. Lance1

    Lance1

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    5,613
    I just sent a request, so sit tight. We'll Be Back... :D
     
  5. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Hi Robert, please run the following scans and post the logs.

    SCAN 1
    1. Download Malwarebytes Anti-Rootkit from this link mbar
    2. Unzip the File to a convenient location. (Recommend the Desktop)
    3. Open the folder where the contents were unzipped to run mbar.exe

    [​IMG]

    4. Double-click on the mbar.exe file, you may receive a User Account Control prompt asking if you are sure you wish to allow the program to run. Please allow the program to run and MBAR will now start to install any necessary drivers that are required for the program to operate correctly. If a rootkit is interfering with the installation of the drivers you will see a message that states that the DDA driver was not installed and that you should reboot your computer to install it. You will see this image:

    [​IMG]

    5. If you receive this message, please click on the Yes button and Malwarebytes Anti-Rootkit will now restart your computer. Once the computer is rebooted and you login, MBAR will automatically start and you will now be at the start screen. (If no Rootkit warning you will go from step 4 to 6.)

    6. The following image opens, select Next.

    [​IMG]

    7. The following image opens, select Update

    [​IMG]

    8. When the Update completes, select Next

    [​IMG]

    9. In the following window ensure "Targets" are ticked. Then select "Scan"

    [​IMG]

    10. If an infection/s is found the "Cleanup Button" to remove threats will be available. A list of infected files will be listed like the following example:

    [​IMG]

    11. Do not select the "Clean up Button" select the "Exit" button, there will be a warning as follows:

    [​IMG]

    12. Select "Yes" to close down the program. If NO infections were found you will see the following image:

    [​IMG]

    13. Select "Exit" to close down.
    14. Copy and paste the two following logs from the mbar folder:

    System - log
    Mbar - log Date and time of scan will also be shown

    [​IMG]

    ============================================================================

    SCAN 2
    Please download Farbar Service Scanner and run it on the computer with the issue.

    • Put a check mark in all the boxes.
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.
     
  6. hatchro53

    hatchro53 Thread Starter

    Joined:
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    Messages:
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    Mark1956

    I downloaded the files you suggested using a working computer but I can not transfer them to the Acer!

    The Acer will not recognize a USB Thumb Drive or the USB CD-ROM.
    The wired NIC is not available and since I can not access the NW devices I can not add it back.
    The WiFi appears to be on but I can not access it to set any parameters.

    At this time I can see no way to get anything into the machine to attemp to recover it!!

    I am wondering if it was a virus or my son playing around and deleting what he should not have??

    I am going to try one last step and that is to go to someplace that has a free, unsecured WiFi and attemp to get online there.

    Regardless of the results thanks to all for your help.
     
  7. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Ok, the next step is to try this scan which runs from the Recovery Environment.

    NOTE: Unless otherwise advised please use a clean working PC to download and copy FRST to a Flash Drive.
    Use these links to download the correct version for your operating system and save it to the Flash Drive.
    For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit
    For x64 bit systems download Farbar Recovery Scan Tool 64-Bit

    NOTE: For Windows 7 systems only: If you cannot get Option 1 to work you can make a Recovery disc to use for Option 2.
    Just do this: Click on Start > Control Panel and select Backup and Restore. In the left hand pane select Create a System Recovery disc and follow the prompts.
    This can be done on any Windows 7 PC but it must have the same bit rate as the infected PC, i.e. 64 or 32bit.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options by using Option 1 or Option 2
    STEP 1
    Option 1
    To enter the System Recovery Options from the Advanced Boot Options:

    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
    • Use the arrow keys to select Repair your computer and hit the Enter key. If Repair your computer is not in the menu you will need to follow Option 2 below.
    • Select US as the keyboard language settings, and then click Next. If you know your keyboard is for another language then select that from the list.
    • The system will scan for installed operating systems. Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next. If there is only one user account this will go straight to the System Recovery Options.
    • Now go to the instructions for STEP 2.


    Option 2
    To enter the System Recovery Options by using a Windows installation or Recovery disc:

    • Insert the Installation or Recovery disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer. NOTE: This Option will be skipped if using a Recovery disc.
    • Select US as the keyboard language settings, and then click Next. If you know your keyboard is for another language then select that from the list.
    • The system will scan for installed operating systems. Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next. If there is only one user account this will go straight to the System Recovery Options.
    • Now go to the instructions for STEP 2.


    NOTE: If you are unable to complete either Option 1 or 2 then stop and let me know. This tool will only run correctly if you are able to get to the System Recovery Options menu.

    STEP 2
    On the System Recovery Options menu you will get the following options:

    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The Notepad opens. Click on File and select Open.
    • Select Computer and find your flash drive below Devices with Removable Storage make a note of the drive letter and close Notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
      NOTE: if you receive an error message "the system cannot find the drive specified" go back into Notepad and check the drive letter for the Flash Drive, also note the letter can change on subsequent runs.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer. (This may not appear on all systems).
    • Press the Scan button. The progress bar may freeze for a while which is normal, leave it undisturbed and it will complete the scan.
    • It will make a log (FRST.txt) on the flash drive. Put the Flash drive back in a working PC, open Windows Explorer and then click on the Flash Drive. Double click on FRST.txt then Copy & Paste the log into your next reply. Please DO NOT send the log as an attachment.
     
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