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Windows 7 Update problems

Discussion in 'Windows 7' started by DebbyR, Oct 29, 2018.

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  1. DebbyR

    DebbyR Thread Starter

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    Hi,

    Thanks, this is the final Windows 7 computer. I have run Avast remover, FS Fix & Run SURT tool.
    I will attach those files tomorrow.
     
  2. dmccoy

    dmccoy

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    Okay I will help once I receive the files.
     
  3. DebbyR

    DebbyR Thread Starter

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    Thank you!
     

    Attached Files:

  4. dmccoy

    dmccoy

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    I will hel0 in just a little while.
     
  5. dmccoy

    dmccoy

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    Wow that is a lot of errors. Did you follow all the same steps in removing Avast as last time?
     
  6. DebbyR

    DebbyR Thread Starter

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    yes I did.
    I am no longer at work, so there's nothing I can do now, until Monday morning.
    If you want to wait, I'm fine with that... otherwise whatever you post for me to do, I will follow on Monday.
    Thank you!
     
  7. dmccoy

    dmccoy

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    I think I this should get them all.

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good.
    1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Upload the SFCFix.txt for review
    Download and Run the SURT tool
    https://www.microsoft.com/en-us/download/details.aspx?id=20858
    Upload the Windows\Logs\CBS\CheckSUR.log
     

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  8. DebbyR

    DebbyR Thread Starter

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    Thanks! I'll let you know Monday. :)
     
  9. dmccoy

    dmccoy

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    Sure, you are welcome.
     
  10. DebbyR

    DebbyR Thread Starter

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    I was able to do it today.
    I hope I didn't make a mistake on the SFFix I said yes... now I'm wondering if I gave too much access?
    Thank you.
     

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  11. dmccoy

    dmccoy

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    Everything looks good!
     
  12. DebbyR

    DebbyR Thread Starter

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    OK Thanks!
    I tried to update, with no success. Any suggestions?
     
  13. dmccoy

    dmccoy

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    Which update are you trying to install? Retry the update and then upload the cbs log as follows. I will look at it tomorrow and let you know next steps.

    On Windows 8 and Windows 10, press the Windows key, type This PC, and press Enter.
    On Windows Vista and Windows 7, click the Start button then click Computer.
    Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
    Find and double click on the Logs folder.
    Right-click on the CBS folder, and select Copy.
    Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
    Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
    A new file, also called CBS (CBS.zip), but this time with a different icon, will be created on your desktop.
    Upload the cbs.zip file. If it is to large then share over a file sharing site such as Dropbox, google drive, etc
     
  14. DebbyR

    DebbyR Thread Starter

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    OK. thanks, I will do that tomorrow. ;)
     
  15. dmccoy

    dmccoy

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    Also upload the following log

    C:\Windows\Inf\setupapi.dev.log
     
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