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Windows 7 Updates Stuck in Downloading Updates

Discussion in 'Windows 7' started by Mylifeismywork, Oct 31, 2016.

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  1. Mylifeismywork

    Mylifeismywork Thread Starter

    Oct 31, 2016
    My computer had 45 updates that were stuck in downloading updates for 12 - 24 hours+.
    I decided to stop the downloading updates process to find out why my computer was stuck in downloading updates.
    I followed instructions from a Windows forum and turned off my avast, malwarebytes and windows firewall and tried to download the 45 updates again.
    The 45 updates were stuck in downloading updates for another 12 - 24+ hours.

    So I went to a different forum and did the following to the computer:

    - Ran Microsoft FixIt, received error 0x80070424
    - Tried to run update. Still hangs
    - Went into msconfig and went to selective start-up and disabled windows
    update. Still hanfs.
    - Noticed Chromium browser was installed; uninstalled it and deleted subkeys
    in the registry
    - Ran malwarebytes and discovered 3 viruses:

    Registry Keys:
    PUP.Optional.InstallCore, HKU\S-1-5-21-609468153-1500422488-916508973-1000\SOFTWARE\csastats, , [a8b7792627732313b7b7d02a30d3c13f],
    PUP.Optional.ProductSetup, HKU\S-1-5-21-609468153-1500422488-916508973-1000\SOFTWARE\PRODUCTSETUP, , [b0af57484456af87b7fd3d7304ffa858],

    Registry Values: 1
    PUP.Optional.ProductSetup, HKU\S-1-5-21-609468153-1500422488-916508973-1000\SOFTWARE\PRODUCTSETUP|tb, 0N0U0L1F, , [b0af57484456af87b7fd3d7304ffa858]

    Removed malware and rebooted.

    We've tried for 4 days now and the computer is still stuck in Checking for updates. It's been checking for over 48 hours now. I need to use this computer for work. Please help.

    Listed below is the results after running SysInfo utility:

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz, Intel64 Family 6 Model 30 Stepping 5
    Processor Count: 4
    RAM: 8183 Mb
    Graphics Card: ATI Radeon HD 5700 Series, 1024 Mb
    Hard Drives: C: 931 GB (867 GB Free);
    Motherboard: Gigabyte Technology Co., Ltd., P55M-UD2
    Antivirus: None
  2. plodr


    Jun 27, 2014
    First Name:
    45 updates means that computer hasn't been updated in quite a few months.

    What is the KB and the date of the last successful update?

    Go here and scroll down to Solution to the Issue
    see if you have any of the 3 updates for Windows 7 installed: 3172605, 3177467, or 3020369.
    Pick one, download it and install.
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