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Windows 7 will not start after update

Discussion in 'Hardware' started by jackilucia, Jan 2, 2013.

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  1. jackilucia

    jackilucia Thread Starter

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    My daughter's laptop will not load Windows 7 and it was working fine prior to this. We get the error message that it may be due to a recent update??? I tried running the repair tool which took over an hour and it was not able to fix the error. We get a black screen for quite awhile when we boot up and then it stays stuck on the splash screen stating "starting windows" for a longer while. Any ideas????

    Thanks!

    Jacki
     
  2. etaf

    etaf Moderator

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    - try safemode
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode - see if that works
     
  3. jackilucia

    jackilucia Thread Starter

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    no safe mode does not work either. it begins to launch safe mode and then it gets stuck and says "please wait" for hours.
     
  4. etaf

    etaf Moderator

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    have you tried
    as the PC starts keep tapping F8 - a menu appears - choose
    last known good configuration - see if that works
     
  5. jackilucia

    jackilucia Thread Starter

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    OK, just tried it - it stays stuck on the "Starting Windows" screen
     
  6. etaf

    etaf Moderator

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    your probably going to need to re-install windows now - did you make the recovery DVDs ?

    whats the make and model of the PC
     
  7. crjdriver

    crjdriver Moderator

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    It is possible to run system restore from the cmd prompt however you need a full MS install dvd and NOT a recovery type dvd that comes with just about ALL big box systems.

    If you have a real ms install dvd, post back and I can post instructions on how to accomplish this task.
     
  8. jackilucia

    jackilucia Thread Starter

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    I only have the drivers and utilities dvd that came with the laptop
     
  9. jackilucia

    jackilucia Thread Starter

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    I only have the DVD for the drivers and utilities that came with the laptop. It is a Dell Inspiron N5110.
     
  10. crjdriver

    crjdriver Moderator

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    OK, then you are probably looking at a reinstall. Check your manual as to how to access the recovery partition.

    Just for future reference, I highly recommend getting an external, NAS, network share, etc and storing an image file of your system. With this is is all of 5 to maybe 10min at most to restore the image; done. I use and recommend acronis true image for this task.
     
  11. jackilucia

    jackilucia Thread Starter

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    I have inserted the drivers DVD and followed the instructions for reinstalling the OS in the Dell manual that came with the laptop. It appears as if it is working but then it takes me to an F:\> prompt and stays stuck there. It says:
    Your CD/DVD drive during this boot cycle is f:
    A RAMDISK drive is available for this boot cycle as C:
    It contains several Hard Drive setup tools. Please use these tools only under the direction of Dell Support Staff.
    F:\>
     
  12. jackilucia

    jackilucia Thread Starter

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    I have inserted the drivers DVD and followed the instructions for reinstalling the OS in the Dell manual that came with the laptop. It appears as if it is working but then it takes me to an F:\> prompt and stays stuck there. It says:
    Your CD/DVD drive during this boot cycle is f:
    A RAMDISK drive is available for this boot cycle as C:
    It contains several Hard Drive setup tools. Please use these tools only under the direction of Dell Support Staff.
    F:\>
     
  13. crjdriver

    crjdriver Moderator

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    Did you use the recovery partition? Usually it is the F11 key however you do have to check.
     
  14. jackilucia

    jackilucia Thread Starter

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    That just brings me to the black screen with 2 options which I have done a million times:

    Launch Startup Repair - runs and takes about 2 hours and then tells me that my computer cannot be repaired automatically
    Start Windowns normally - gets me stuck on the "Starting Windows" screen

    I think I need to reinstall Windows???
     
  15. jackilucia

    jackilucia Thread Starter

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    That just brings me to the black screen with 2 options which I have done a million times:

    Launch Startup Repair - runs and takes about 2 hours and then tells me that my computer cannot be repaired automatically
    Start Windows normally - gets me stuck on the "Starting Windows" screen and doesn't budge

    I think I need to reinstall Windows???
     
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