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windows 7 windows explorer need to be fix by February 4th please

Discussion in 'Windows 7' started by morgy56, Jan 8, 2011.

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  1. morgy56

    morgy56 Thread Starter

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    I can't copy cd or dvd to the hard drive at all if i try to do it will crash windows explorer and crate a report to send to microsoft and the file that go with SHLWAPI.dll Fault Module Version: 6.1.7600.16385 and the computer is a Acer Aspire TimelineX 5820tg with windows 7 and i need to be fix by February 4th please
     
  2. morgy56

    morgy56 Thread Starter

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  3. Elvandil

    Elvandil

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    What CD or DVD and why does it need to be copied to the hard drive?

    Have you tried other DVD's?
     
  4. morgy56

    morgy56 Thread Starter

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    it does it on all dvd or cd and here is the event viewer info of it: Log Name: Application
    Source: Application Error
    Date: 10/01/2011 4:15:06 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Morgan-PC
    Description:
    Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
    Faulting module name: SHLWAPI.dll, version: 6.1.7600.16385, time stamp: 0x4a5be059
    Exception code: 0xc0000005
    Fault offset: 0x0000000000014fca
    Faulting process id: 0xad8
    Faulting application start time: 0x01cbb08d59883b3a
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\system32\SHLWAPI.dll
    Report Id: f7cab546-1c80-11e0-a709-c80aa95e8348
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-10T06:15:06.000000000Z" />
    <EventRecordID>8333</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Morgan-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.1.7600.16450</Data>
    <Data>4aebab8d</Data>
    <Data>SHLWAPI.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5be059</Data>
    <Data>c0000005</Data>
    <Data>0000000000014fca</Data>
    <Data>ad8</Data>
    <Data>01cbb08d59883b3a</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>C:\Windows\system32\SHLWAPI.dll</Data>
    <Data>f7cab546-1c80-11e0-a709-c80aa95e8348</Data>
    </EventData>
    </Event>
     
  5. morgy56

    morgy56 Thread Starter

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  6. neil21stirling

    neil21stirling

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    1st thing to try is repairing system files.
    start-run then type
    SFC /SCANNOW
     
  7. morgy56

    morgy56 Thread Starter

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    done that and did not fix it
     
  8. neil21stirling

    neil21stirling

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    Sounds like it may be a corrupted file on your user account. Unfortunately this would take forever to try and figure out exactly what file is causing the error.

    So only resolution im aware of to get rid of the error would be to create and new profile and delete the old one on your pc.
    the description for doing this on XP is here
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;811151

    I know you running windows 7 but not much difference to be honest except your profile files are in c:\users instead of c:\documents and settings.
     
  9. morgy56

    morgy56 Thread Starter

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    i don't want reconfig on user profile so if there a way to fix the file i will take it and can someone get a acer aspire timelinex 5820tg to see if its a problem from the factory
     
  10. neil21stirling

    neil21stirling

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    I very much doubt this is a problem on the machine models themselves as apposed to just a problem that stems from the systems files of your machine, same as it does for anyone having the same error who is not using an acer.

    Like i said before though, finding the file will take an age or longer even for a heavily experienced tech support user. Your quickest and easiest resoloution is what i have suggested. As long as you make sure you backup all your files and copy over most of your settings to a new profile . You should be golden.
     
  11. morgy56

    morgy56 Thread Starter

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    it's in the factory image on recovery partition the problem with shlwapi.dll and i can't fix it
     
  12. neil21stirling

    neil21stirling

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    Sep 12, 2007
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