windows 7 windows explorer need to be fix by February 4th please

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morgy56

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Joined
Mar 15, 2008
Messages
30
I can't copy cd or dvd to the hard drive at all if i try to do it will crash windows explorer and crate a report to send to microsoft and the file that go with SHLWAPI.dll Fault Module Version: 6.1.7600.16385 and the computer is a Acer Aspire TimelineX 5820tg with windows 7 and i need to be fix by February 4th please
 
Joined
Aug 1, 2003
Messages
51,988
What CD or DVD and why does it need to be copied to the hard drive?

Have you tried other DVD's?
 

morgy56

Thread Starter
Joined
Mar 15, 2008
Messages
30
it does it on all dvd or cd and here is the event viewer info of it: Log Name: Application
Source: Application Error
Date: 10/01/2011 4:15:06 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Morgan-PC
Description:
Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: SHLWAPI.dll, version: 6.1.7600.16385, time stamp: 0x4a5be059
Exception code: 0xc0000005
Fault offset: 0x0000000000014fca
Faulting process id: 0xad8
Faulting application start time: 0x01cbb08d59883b3a
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\SHLWAPI.dll
Report Id: f7cab546-1c80-11e0-a709-c80aa95e8348
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-10T06:15:06.000000000Z" />
<EventRecordID>8333</EventRecordID>
<Channel>Application</Channel>
<Computer>Morgan-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7600.16450</Data>
<Data>4aebab8d</Data>
<Data>SHLWAPI.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5be059</Data>
<Data>c0000005</Data>
<Data>0000000000014fca</Data>
<Data>ad8</Data>
<Data>01cbb08d59883b3a</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\system32\SHLWAPI.dll</Data>
<Data>f7cab546-1c80-11e0-a709-c80aa95e8348</Data>
</EventData>
</Event>
 
Joined
Sep 12, 2007
Messages
607
Sounds like it may be a corrupted file on your user account. Unfortunately this would take forever to try and figure out exactly what file is causing the error.

So only resolution im aware of to get rid of the error would be to create and new profile and delete the old one on your pc.
the description for doing this on XP is here
http://support.microsoft.com/default.aspx?scid=kb;EN-US;811151

I know you running windows 7 but not much difference to be honest except your profile files are in c:\users instead of c:\documents and settings.
 

morgy56

Thread Starter
Joined
Mar 15, 2008
Messages
30
i don't want reconfig on user profile so if there a way to fix the file i will take it and can someone get a acer aspire timelinex 5820tg to see if its a problem from the factory
 
Joined
Sep 12, 2007
Messages
607
I very much doubt this is a problem on the machine models themselves as apposed to just a problem that stems from the systems files of your machine, same as it does for anyone having the same error who is not using an acer.

Like i said before though, finding the file will take an age or longer even for a heavily experienced tech support user. Your quickest and easiest resoloution is what i have suggested. As long as you make sure you backup all your files and copy over most of your settings to a new profile . You should be golden.
 

morgy56

Thread Starter
Joined
Mar 15, 2008
Messages
30
it's in the factory image on recovery partition the problem with shlwapi.dll and i can't fix it
 
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