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Windows 7 won't boot after virus removal

Discussion in 'Virus & Other Malware Removal' started by twiggy145, Nov 9, 2011.

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  1. twiggy145

    twiggy145 Thread Starter

    Joined:
    Nov 2, 2011
    Messages:
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    I have a customers laptop which was infected with a ton of viruses and I removed the hard drive and placed it in a caddy and ran a scan using malwarebytes anti-malware and removed a load of viruses. Now I have put the hard drive back and Windows 7 will not boot. It will attempt to boot and fail then go into the Windows recovery console. Windows Startup repair will find no errors. I have also run chkdsk /r /f on the drive and found nothing. Can anyone help please. Thanks
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    I don't know why you removed the hard drive from that laptop to clean out "a ton of viruses".

    It sounds to me like Windows 7 is still trashed.

    My advice is to format the hard drive and then do a clean reinstall of Windows 7.

    If it came with a built-in factory recovery partition, that may be trashed too.

    What's the brand name, model name, and model number of that laptop?

    ------------------------------------------------------
     
  3. twiggy145

    twiggy145 Thread Starter

    Joined:
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    It wasn't me who removed the hard drive from the laptop it was my boss. This is mainly a ink refill company however I am employed to fix computers but that's beside the point. Reformatting the hard drive is out of the question because of the data stored on there the customer was very specific about this. The hard drive is from a Sony VIAO Model number PCG-71511M
     
  4. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    If you read the bottom portion of post #1 here, you'll see the following:

    IMPORTANT NOTE REGARDING CORPORATE/COMPANY OWNED COMPUTERS

    Please do not request assistance for corporate/company owned computers. Many changes/deletions are made during the clean up process, some of which may involve uninstalling programs, deleting folders/files, changing settings and/or removing policies etc. As we have no way of knowing for sure if these are actually needed for company operations, malware issues in these cases should be handled by your own IT Departments in order to avoid any undesirable results.


    It's none of my business how a company-owned computer containing important data got infested with "a ton of viruses", so I won't ask.

    It'll be the decision of a trained gold/blue shield member whether to assist you or not.

    ----------------------------------------------------------
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    First Name:
    Karen
    Sorry but as stated, we don't work on company computers.

    Closing thread.
     
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